Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Compassionate and knowledgeable treatment care coordinator with 18+ years experience in the dental field. Very motivated to positively impact patients with diligent support and understanding. Well-trained in customer service and always seeking ways to enhance strategies and optimize assistance. Highly organized and hardworking with strong attention to detail.

  • Customer Service skills
  • Answering multiple phone lines
  • Scheduling appointments
  • Working closely with Doctors
  • Self starter
  • Quick Learner
  • Accurate filing proficiency
  • Room prep abilities
  • Expertise of payment plans
  • Secretarial duties
  • Deep understanding of dentistry
  • Dental insurance expertise
  • Program coordination
  • Patient relationship management
  • Quality improvements.
  • Document management
  • Interdisciplinary teamwork
  • Care planning
  • Inventory Management
  • Administrative support
  • MS Office
06/2014 to Current
Treatment Coordinator Life Care Centers Of America La Habra, CA,
  • Conducted financial consultations with patient and set up payment plans.
  • Handled all day-to-day activities for 3 dentists in a very busy office.
  • Spoke with insurance companies and discussed dental benefits with patients.
  • Assisted dentist in helping patients determine optimal treatment options.
  • Completed office duties, including making appointments, contacting patients for follow-ups, coordinating with insurance companies and handling billing questions.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Evaluated patient behavior and reported changes to Doctors and clinical team.
  • Recommended improved life choices to enhance client outcomes.
  • Collaborated with social workers to support patients and got them scheduled accordingly.
  • Educated patients on various resources, financial services and programs to maximize care.
  • Initiated monthly in-office general anesthesia treatment schedules, with a licensed MD.
  • Answered multiple phone lines in a fast paced office setting.
08/2010 to 05/2014
Office Manager Central Lakes College Sauk Rapids, MN,
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Interviewed, on-boarded, developed and oversaw daily activities of clerical and dental office personnel.
  • Managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Managed office budget to handle all the of the Doctor to maintain practice.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Conducted performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes.
  • Trained administrative and dental staff members in company policies, daily task execution and companies best practices.
  • Collaborated closely with Doctor and regional manager to effectively smooth and improve office operations.
  • Proactively identified and solved complex problems that impact management and business direction
  • Supervised dental office with multiple employees, consistently cultivating productive and a positive work atmosphere.
  • Trained employees on best practices and protocol while managing teams to ensure optimal productivity and dental standard.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Supported clerical needs, including taking messages, scanning documents and routing business correspondence.
  • Managed office inventory by maintaining documentation of stock.
  • Served as main point of contact for outside vendors.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance and billing.
  • Generated financial reports for upper management review.
  • Managed financial documentations such as expense reports and invoices.
  • Interviewed, onboarded, and oversaw staff as needed.
  • Updated employee paperwork and records.
  • Managed office inventory and placed new supply orders.
  • Managed all daily operations within the dental office by supporting continuous delivery of excellent service and dental care.
  • Coordinated office activities and operations to secure efficiency and compliance with company, hippa and OSHA standards.
  • Managed inventory and purchase of supplies for office operations and organized equipment maintenance as needed.
  • Completed billing, collections and reporting duties on daily basis.
  • Greeted patients promptly and with kindness.
  • Monitored office inventory to maintain adequate supply levels within a budget.
  • Drafted internal documents.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Scheduled appointments and maintained master calendar.
10/2003 to 06/2010
Lead Dental Assistant Benevis Atlanta, TX,
  • Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, composite restorations and root canals.
  • Applied Nitrous with dentist supervisio.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
  • Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures.
  • Gathered medical information, dental health history and vitals from patients.
  • Supported Doctor with completing minimally invasive and advanced surgical procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Supported dentist chairside while following all hippa and osha protocol.
  • Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
  • Laid out dental instruments and equipment before procedures.
  • Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing and pain medication dosage If needed.
  • Maintained dental lab equipment.
Education and Training
Expected in 05/2001
Owasso High School - Owasso, OK
Expected in
Associate of Arts: Teaching
Tulsa Community College - Tulsa, OK
Expected in 05/2003
Dental Assistant :
Tulsa Technology Center - Lemley - Tulsa, OK

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Resume Overview

School Attended

  • Owasso High School
  • Tulsa Community College
  • Tulsa Technology Center - Lemley

Job Titles Held:

  • Treatment Coordinator
  • Office Manager
  • Lead Dental Assistant


  • Associate of Arts
  • Dental Assistant

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