Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Compassionate and knowledgeable treatment care coordinator with 18+ years experience in the dental field. Very motivated to positively impact patients with diligent support and understanding. Well-trained in customer service and always seeking ways to enhance strategies and optimize assistance. Highly organized and hardworking with strong attention to detail.
Skills
Customer Service skills
Answering multiple phone lines
Scheduling appointments
Working closely with Doctors
Self starter
Quick Learner
Accurate filing proficiency
Room prep abilities
Expertise of payment plans
Secretarial duties
Deep understanding of dentistry
Dental insurance expertise
Program coordination
Patient relationship management
Quality improvements.
Document management
Interdisciplinary teamwork
Care planning
Inventory Management
Administrative support
MS Office
Experience
06/2014 to Current
Treatment CoordinatorLife Care Centers Of America – La Habra, CA,
Conducted financial consultations with patient and set up payment plans.
Handled all day-to-day activities for 3 dentists in a very busy office.
Spoke with insurance companies and discussed dental benefits with patients.
Assisted dentist in helping patients determine optimal treatment options.
Completed office duties, including making appointments, contacting patients for follow-ups, coordinating with insurance companies and handling billing questions.
Observed safety protocols to minimize accidents and spread of disease.
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Answered questions and responded to inquiries to deliver high level of service to patients.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Evaluated patient behavior and reported changes to Doctors and clinical team.
Recommended improved life choices to enhance client outcomes.
Collaborated with social workers to support patients and got them scheduled accordingly.
Educated patients on various resources, financial services and programs to maximize care.
Initiated monthly in-office general anesthesia treatment schedules, with a licensed MD.
Answered multiple phone lines in a fast paced office setting.
08/2010 to 05/2014
Office ManagerCentral Lakes College – Sauk Rapids, MN,
Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
Interviewed, on-boarded, developed and oversaw daily activities of clerical and dental office personnel.
Managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
Managed office budget to handle all the of the Doctor to maintain practice.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Conducted performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Improved operational efficiencies, managing work requests, new orders, pricing and changes.
Trained administrative and dental staff members in company policies, daily task execution and companies best practices.
Collaborated closely with Doctor and regional manager to effectively smooth and improve office operations.
Proactively identified and solved complex problems that impact management and business direction
Supervised dental office with multiple employees, consistently cultivating productive and a positive work atmosphere.
Trained employees on best practices and protocol while managing teams to ensure optimal productivity and dental standard.
Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Supported clerical needs, including taking messages, scanning documents and routing business correspondence.
Managed office inventory by maintaining documentation of stock.
Served as main point of contact for outside vendors.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Oversaw digital patient charting, including data entry and administrative duties regarding insurance and billing.
Generated financial reports for upper management review.
Managed financial documentations such as expense reports and invoices.
Interviewed, onboarded, and oversaw staff as needed.
Updated employee paperwork and records.
Managed office inventory and placed new supply orders.
Managed all daily operations within the dental office by supporting continuous delivery of excellent service and dental care.
Coordinated office activities and operations to secure efficiency and compliance with company, hippa and OSHA standards.
Managed inventory and purchase of supplies for office operations and organized equipment maintenance as needed.
Completed billing, collections and reporting duties on daily basis.
Greeted patients promptly and with kindness.
Monitored office inventory to maintain adequate supply levels within a budget.
Drafted internal documents.
Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Scheduled appointments and maintained master calendar.
10/2003 to 06/2010
Lead Dental AssistantBenevis – Atlanta, TX,
Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, composite restorations and root canals.
Applied Nitrous with dentist supervisio.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures.
Gathered medical information, dental health history and vitals from patients.
Supported Doctor with completing minimally invasive and advanced surgical procedures.
Educated patients on treatment procedures and post-procedure home care.
Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Built loyal patient following and retained return patients by providing empathetic and caring service.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Supported dentist chairside while following all hippa and osha protocol.
Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
Laid out dental instruments and equipment before procedures.
Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums
Instructed patients on postoperative care to protect dental work and promote healing.
Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing and pain medication dosage If needed.
Maintained dental lab equipment.
Education and Training
Expected in 05/2001
: Owasso High School - Owasso, OK GPA:
Expected in
Associate of Arts: Teaching Tulsa Community College - Tulsa, OK GPA:
Expected in 05/2003
Dental Assistant : Tulsa Technology Center - Lemley - Tulsa, OK GPA:
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