treatment coordinator resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated Administrative professional with proven skills in managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities. Flexible Treatment Coordinator with expertise in dental treatment plans and dental procedures. HIPPA compliant and committed to helping patients feel comfortable with presented treatment plans and overall dental office atmosphere.

  • Office administration
  • Documentation and control
  • Document conversion
  • AP/AR proficiency
  • Faxing paperwork
  • Meeting arrangements
  • Filing and data archiving
  • Employee timesheet processing
  • Spreadsheet management
  • Filing assistance
  • Customer and client relations
  • Invoice preparation
  • Writing reports
  • Correspondence handling
  • Paperwork drafting
  • Organizing mail
  • Restocking supplies
  • Program files maintenance
  • Meeting minutes
  • Database management
  • Triaging patients
  • Processing records destruction
  • Staff management
  • Personable and outgoing
  • Data entry
  • Administrative support
  • Routing packages
  • Punctual
  • Microsoft Word expertise
  • Documentation and reporting
  • Bookkeeping
  • Understanding of financial arrangements
  • Recordkeeping
  • Knowledge of dental insurance
  • Dental knowledge
  • Exam room preparation
  • Program coordination
  • Patient schedule management
  • OSHA training
  • Dental office expertise
Work History
Treatment Coordinator, 01/2020 - Current
Life Care Centers Of America Nashville, TN,
  • Held interviews with patients to hear concerns, gather health history and understand objectives.
  • Completed office duties, including making appointments, contacting patients for follow-ups, coordinating with insurance companies and handling any billing issues.
  • Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
  • Assisted dentist in helping patients determine optimal treatment options.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Performed in team leader capacity and organized all treatment and placement activities.
  • Managed secretarial duties, including researching billing issues, scheduling appointments and verifying insurance coverage.
  • Directed patient care by organizing schedules and day-to-day activities for 15 employees.
  • Explained treatment choices to patients and helped determine best options.
  • Laid out potential payment plans for patients.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Conducted interviews with patients to discuss health history, objectives and concerns.
Administrative Assistant to the Executive Director, 12/2018 - 01/2020
South Carolina Job Board Greenville, SC,
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Scheduled office meetings and client appointments for team of 10 professional Providers.
  • Processed invoices and expenses using .
  • Participated in project meetings, transcribed meeting minutes and tracked project statuses.
  • Offered departmental administrative support.
Insurance Specialist, 09/2015 - 10/2018
Truist Financial Corporation San Diego, CA,
  • Presented insurance options to customers in order to close sales on new policies.
  • Acted as insurance subject matter expert, answering internal and external questions and inquiries.
  • Reviewed outstanding requests and redirected workloads to ensure timely completion of projects.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Processed eligibility and benefits verification and authorization requests.
  • Utilized portal to document and track customer account details.
  • Researched and resolved routine and complex issues.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Posted payments to accounts and maintained records.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Sailor, 10/2010 - 07/2015
US Navy City, STATE,

Responded to customer requests via telephone and email.
Administrative assistant for upper chain of command
Analyzed departmental documents for appropriate distribution and filing.
Verified data integrity and accuracy.
Scheduled and accompanied clients to medical appointments.
Recorded patients' medical history, vital statistics and test results in medical records.
Prepared and administered medications as directed by physicians.
Welcomed patients and inquired as to their well being since their last treatment.
Interacted with all necessary partners including physicians, nursing
staff, technicians, and medical assistants.
Obtained information about clients' medical history, drug history, complaints and allergies.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Documents objective data and routine aspects of patient care.
Developed new process for employee evaluation which resulted in marked performance

Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Copied, logged and scanned supporting documentation.
Supported Chief Operating Officer with daily operational functions.
Created boardroom and courtroom multimedia presentations including video and text- sync
depositions for enhanced understanding.

High School Diploma: , Expected in 06/2010
Robert E. Lee High School - Jacksonville, FL
Status -

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Resume Overview

School Attended

  • Robert E. Lee High School

Job Titles Held:

  • Treatment Coordinator
  • Administrative Assistant to the Executive Director
  • Insurance Specialist
  • Sailor


  • High School Diploma

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