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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Treatment Coordinator with the natural gift of explaining in-depth dental surgical procedures to patients. Independent and adaptable to work with minimal supervision. Adept at discussing treatments and payment plans with patients, authorizing insurance claims and handling all front desk duties as well as an orginized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Detail-oriented focus on streamlining internal processes and tasks.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
Guilford Technical Community College Jamestown, NC Expected in : Dental - GPA :
East Surry High School Pilot Mountain, NC Expected in High School Diploma : - GPA :
Experience
Kids Dental Brands - Treatment Coordinator
Winston Salem, NC, 07/2019 - Current
  • Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
  • Conducted financial consultations with patient and set up payment plans.
  • Coordinated payment with insurance companies and discussed dental benefits with patients.
  • Assisted dentist in helping patients determine optimal treatment options.
  • Functioned as team leader and organized all treatment and placement activities
  • Held interviews with patients to hear concerns, gather health history and understand objectives.
  • Successfully achieved production goals set forth by corporate, which increased office's revenue .
  • Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
  • Communicated with patients to ensure quality of care and develop care plans.
Dr Jerry Clark, Grinz Orthodontics - Office Management, Lab Technician, Marketing Direc
City, STATE, 10/2015 - 07/2019
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Managed office inventory and placed new supply orders.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Managed client marketing strategies and product promotion campaigns.
  • Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
  • Planned for major business changes, including system conversions and office moves.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Directed and oversaw office personnel activities.
Dr Jerry Clark/Grinz Orthodontics - Orthodontic Technician , Treatment Coordinator,la
City, STATE, 01/2002 - 07/2019
  • Assisted dentist in helping patients determine optimal treatment options.
  • Functioned as team leader and organized all treatment and placement activities
  • Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
  • Attached wiring for braces and advised patient on how to properly and gently brush and floss.
  • Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Scheduled evaluations and procedures for patients.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Made impressions of teeth for mouth guards and other oral fixtures.
  • Prepared and polished patients' teeth before having braces installed.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
  • Conducted financial consultations with patient and set up payment plans.
  • Coordinated payment with insurance companies and discussed dental benefits with patients.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Performed minor orthodontic procedures such as suture removal and rubber dam placement.
  • Supported dentist with completing minimally invasive and advanced surgical procedures.
  • Coordinated with pharmaceutical representatives and physicians to schedule presentations.
  • Successfully achieved production goals set forth by corporate, which increased office's overall revenue.

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Resume Overview

School Attended

  • Guilford Technical Community College
  • East Surry High School

Job Titles Held:

  • Treatment Coordinator
  • Office Management, Lab Technician, Marketing Direc
  • Orthodontic Technician , Treatment Coordinator,la

Degrees

  • Some College (No Degree)
  • High School Diploma

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