Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Personable Treatment Coordinator with strong background in dental health advocacy. Trained in closing treatment plans made by dentists and helping patients determine which treatments are best for individual dental needs. Excellent knowledge of basic and advanced dental terminology and comfortable presenting dental information to patients. Dedicated Treatment Coordinator with the natural gift of explaining in-depth dental surgical procedures to patients. Independent and adaptable with the ability to work with minimal supervision. Adept at discussing treatments and payment plans with patients, authorizing insurance claims and handling all front desk duties. Kind Treatment Coordinator with thorough understanding of financial options, dental plans, and dental terminology. Specialties include communicating treatment plans to patients, performing thorough consultations and interviews and presenting dental treatment payment contracts. Manages multiple tasks and works through interruptions.

  • X-ray interpretation skills
  • Room prep abilities
  • Accurate filing proficiency
  • Deep understanding of dentistry
  • Expertise of payment plans
  • Dental insurance expertise
  • Ability to evaluate care
  • Insurance practices
  • Patient relations
  • Claims processing
  • Project Management
  • Effective customer communication
  • Customer support and assistance
  • Healthcare operations
02/2021 to Current
Treatment Coordinator Kids Dental Brands Midland, TX,
  • Held interviews with patients to hear concerns, gather health history and understand objectives.
  • Successfully achieved production goals set forth by corporate, which increased office's overall revenue by [Number]%.
  • Functioned as team leader and organized all treatment and placement activities
  • Identified family members, social networks and community systems for inclusion in client treatment plans.
  • Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
  • Completed office duties, including making appointments, contacting patients for follow-ups, coordinating with insurance companies and handling any billing issues.
  • Conducted financial consultations with patient and set up payment plans.
  • Coordinated payment with insurance companies and discussed dental benefits with patients.
  • Developed and cultivated professional relationships with patients and outside stakeholders to promote staff cross-training.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Scheduled evaluations and procedures for patients.
  • Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
  • Managed logistics for patient intake and implementation of appropriate courses of treatment.
12/2019 to 02/2021
Assistant Front Desk Manager Four Seasons Hotels Inc Baltimore, MD,
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Created and optimized employee schedules for shift coverage.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Completed financial audits on scheduled basis.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Oversaw cash and credit card payment transactions at the front desk.
05/2018 to 10/2019
Manager International Paper Company Itasca, IL,
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education and Training
Expected in 06/2015
High School Diploma:
Legacy - NEVADA,

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