transit operator resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Executive Profile

Highly efficient and detailed public service professional with nearly 18 years of experience using outstanding communication skills to provide phenomenal customer service to a wide range of community members from various backgrounds; Over 15 years of experience creating conflict management solutions to remedy difficulties; Roughly 15 years of exhibiting remarkable leadership, while also teaming with, and successfully servicing diverse groups of staffs and clientele; Independently facilitating and managing a wide range of projects sensitive in nature, which deal directly with highly confidential data and personal information; Currently committed to equity and access, further application of Race and Social Justice Initiatives, both City and Statewide, as well as the deconstruction of race-based disparities by implementing inclusion support in the workplace.

Skill Highlights
  • Manage confidential files of City officials and Department Executives
  • Exercise exceptional levels of judgment, discretion and tact
  • Flourish in team oriented environments, tremendously successful at building diverse working relations, internal and external
  • Strong decision-making skills with ability to manage multiple projects simultaneously
  • Trained to manage offices with professionalism and integrity
  • Conflict and de-escalation resolution experience
  • Detail-oriented and dedicated to meeting deadlines
  • Collaborative thought partner
  • Creative problem solver
Professional Experience
Park Ambassador , 07/2022 - Current
City Of Murfreesboro Murfreesboro, TN,
  • Observe, listen and share insights with Park Ambassador Program Coordinator
  • Perform closing responsibilities at Alki Beach Park and Golden Gardens Beach Park each day at 10pm
  • Generate and submit end of day report to Park Ambassador Program Coordinator
  • Assist in developing partnerships with internal and external organizations for recreational opportunities in parks
  • Provide direct service and lead recreational activities in various parks and spaces citywide
  • Develop and implement recreational programming throughout Park Ambassador Program sites citywide
  • Build personal relationships with guests to promote positive experiences
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors
Transit Operator, 09/2017 - 06/2021
Ucla Health Century City, CA,
  • Provided safe, professional and courteous on-time bus service for 1,000's of customers per day in King County.
  • Minimized delays by planning and adjusting routes to account for climate change and traffic conditions.
  • Performed high level of safety standards, following all traffic laws and regulations.
  • Communicated effectively with all customers regarding fares, routes, schedules and transfer points, including area attractions and facility amenities.
  • Accurately completed verbal and written reports regarding incidents, accidents, and other pertinent information for dispatch operators and Supervisors.
  • Provided verifiable and exceptional customer service to general public.
  • Finalized daily logs on scheduling to update internal records and uphold KCM requirements.
  • Effectively operated transit vehicles and equipment, including wheelchair lifts and securing personal mobility devices for ADA customers.
  • Reported vehicle issues and malfunctions to maintenance department to schedule repair and minimize downtime.
  • Maintained clean and neat coach for passenger comfort.
  • Monitored lights indicating obstructions or other trains ahead and watched for car and truck traffic crossing to stay alert to potential hazards.
Assistant to Executive Director, 10/2009 - 07/2018
City Of Alamo Heights Alamo Heights, TX,
  • Prepared documents, reports and presentations for Executive Director, Commission Board members and staff.
  • Provided ancillary administrative support to department's Investigative Adviser, Campaign Finance Auditor, Ethics Trainer, and Democracy Voucher Program manager.
  • Scheduled and assisted with production of Video Voters' Guide tapings, which included over 100 public office positions which could include; Mayoral, Judicial, City and County Commission, Port, City Attorney and Seattle School Board.
  • Facilitated yearly Statement of Financial Interest form collection process, which involved direct interaction with each City department and eligible Boards and Commissions.
  • Processed public disclosure requests and public records requests, in collaboration with department staff.
  • Performed special projects and general administrative tasks at discretion of Executive Director, including document tracking, reporting and staffing.
  • Functioned as department's telephone coordinator in support of new employee on-boarding and ongoing technical support
  • Reviewed and distributed monthly invoices, departmental transmittal vouchers and employee reimbursement requests.
  • Arranged distribution of over 1,000 King County Voters' Pamphlets to City Hall, various City departments, and other community organizations.
  • Processed and coded invoices for S.E.E.C. office using Summit Budget and Expenditure Report Summary software.
  • Maintained multitude of public and classified files while implementing record keeping systems, both digital and manual, which typically contained materials of highly sensitive or confidential nature.
  • Organized and helped coordinate monthly conferences and meetings with staff, public and Ethics Commission.
Administrative Staff Assistant, 06/2016 - 04/2017
Associate Recreation Council City, STATE,
  • Served as liaison and central contact for Executive management, and Labor Relations staff.
  • Acted as division training coordinator.
  • Provided high-quality customer service by email and phone.
  • Consulted internal customers on interpretation of bargaining agreements, and potential labor concerns.
  • Collected analytical data while assembling and preparation briefing materials for Director's meetings.
  • Drafted and prepared correspondence to share citywide with all labor partners.
  • Handled all incoming correspondence in-route to Director and/or Labor Negotiator assigned to Department and track relay responses.
  • Composed correspondence for Director and Labor Negotiators and assisted with preparation and tracking of legislation and documents for Mayor's Office/Union signatures.
  • Responsible for Division Budget input, tracking Division expenditures, coordinating division travel and training sessions for staff.
  • Oversaw and tracked all Step 3 Grievance, Arbitrations, and Unfair Labor Practice (ULP) Correspondence.
  • Organized Division Library, including original contracts, Memorandums of Understanding (MOU), Memorandums of Agreement (MOA), and all relevant documents in central filing system.
  • Administered City's classification grievance system for all Unions.
  • Transcribed official meeting minutes.
  • Coordinated and directed variety of office management functions and activities, such as preparing purchase requests for office supplies, equipment, IT service requests and vehicles.
TechNet Lead, 01/2008 - 10/2009
Company Name City, State,
  • Planned and implemented youth and teen technology based programming in partnership with Seattle Parks and Recreations, City of Seattle, YMCA, Seattle University and other community organizations.
  • Developed curriculum and wide range of academic, enrichment and recreational programs for youth and teens which included, Project Blog, Resume Rescuers, Tech Time, Digital Storytelling, 3D Modeling and Computers 101.
  • Coordinated after school programs in both Central and Southeast Seattle.
  • Developed summer youth programs for up to 30 youth, designed to provide youth technology skills and enhance career development.
  • Maintained accurate records and weekly reports of participation attendance, program activities and accomplishments.
  • Coordinated computer lab or public and other outside agency usage.
  • Produced newsletters, fliers and other marketing materials.
  • Supervised up to 4 volunteer staff and youth workers.
  • Engaged students in outcome based programs and project based learning activities which included, anti-violence, community building and environmental stewardship.
  • Successfully tracked records in implementing activities for low income youth and families or color.
  • Invented programs for at risk teens that encouraged leadership, civic engagement and academic achievement.
  • Taught technological literacy, authored and accessed grant funding for program enhancement.
  • Generated age-appropriate content for youth and adult attendees.
Associate of Arts: Psychology, Expected in 2008
Seattle University - Seattle, WA
Status -
Associates of Arts Degree: General, Expected in 2005
Seattle Central Community College - Seattle, WA
Status -

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Resume Overview

School Attended

  • Seattle University
  • Seattle Central Community College

Job Titles Held:

  • Park Ambassador
  • Transit Operator
  • Assistant to Executive Director
  • Administrative Staff Assistant
  • TechNet Lead


  • Associate of Arts
  • Associates of Arts Degree

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