Transit Operator resume example

• Created sales reports for management staff, using data from reports to create sales forecasts.
• Assisted in establishing sales objectives by forecasting and developing annual sales quotas for regions and territories, and projecting expected sales volumes and profits for existing and new products.
• Identified and communicated local insight and competitive activity to influence sales plans and tactics.
• Assisted in leading each shift by delegating duties and assigning specific tasks to Number employees.
• Completed sales operational requirements by scheduling and assigning employees and maintaining detailed records of employee work schedules and time cards.
• Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
• Boosted team productivity and efficiency by leveraging top-notch Skill and Skill abilities.
• Greeted and welcomed new members, establishing and updating memberships to Company Type programs.

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• Effectively supervised staff of Number personnel by implementing company policies, protocols, work rules and disciplinary action.
• Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
• Increased operational efficiency by developing improved filing systems for confidential client records and reports.
• Defined clear targets and objectives and communicated to other team members.
• Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
• Coordinated site investigations, documented issues and escalated to executive teams as needed.
• Directed training and retraining of employees to boost performance and enhance business results.
• Supervised site investigations, reported issues and escalated those that required further assistance.
• Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
• Maintained store equipment, including computers, printers and fax machines.

• Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Prepared and managed work schedules, vacation and sick time accurately on Timeframe basis.
• Mentored newly hired employees on Type equipment and Task and developed training manual for all Job titles to use for reference purposes.
• Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Provided supportive link between external customers and internal operations.
• Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
• Delegated tasks to others on grooming team.
• Conducted scheduled and impromptu evaluations to assess work performance.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
• Identified individual employee's unique work styles and adapted management methods.
• Introduced team contests and goals to enhance productivity and improve employee morale.
• Set overall vision and provided team leadership.
• Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.

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• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Analyzed equipment breakdowns using various troubleshooting methods.
• Enhanced training programs to strengthen employee knowledge and promote new managers from within.
• Audited and documented all processes and procedures for new accounts department.

• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
• Maintained and updated corporate traveler profiles with current information.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Completed accurate reservations for business travelers at point of sale.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Implemented automated office systems, optimizing client and data communications as well as records management.
• Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
• Developed process improvements and long-term business strategies through analysis of customer feedback.
• Collaborated with colleagues to implement best practices across department and exceed team goals.
• Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
• Strengthened quality controls to enhance revenue and control downtime.
• Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.

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• Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
• Maintained consistent record of completing projects in accordance with schedule and budget requirements.
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.