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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Proficient and hardworking Transportation professional well-versed in area attractions and available amenities. Adept at accurately logging fuel costs and diligently reporting incidents. Current State license with clean driving record.

Meticulous transportation professional bringing a proven history of efficiently inspecting buses before and after scheduled trips. Accustomed to refilling necessary vehicle fluids and reporting any maintenance needs. Strong knowledge of local routes and laws, demonstrated over Number years of industry experience.

Skills
  • Pre-Trip Inspections
  • Airport operations
  • Clean driving record
  • Route planning
  • Preventive Maintenance
  • Customer relations skills
  • Guest relations
  • Commercial driving
  • Safety and compliance
  • Defensive driving
  • Passenger interaction
  • Vehicle inspections
Work History
08/2011 to Current Transit Operator City Of Longview | Longview, WA,
  • Maintained clean and neat shuttle for passenger comfort.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Operated with safety and skill to avoid accidents and delays.
  • Accepted and processed fares.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

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  • Transported customers to and from Location.
  • Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Provided passenger assistance including collecting fares and offering schedule and route information.
  • Completed daily reports covering trip details, vehicle maintenance actions and any reportable incidents.
  • Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported any serious concerns to supervisor.
02/2009 to 11/2020 Supervisor in Training O'reilly Auto Parts | Ashland, KY,
  • Created sales reports for management staff, using data from reports to create sales forecasts.
  • Assisted in establishing sales objectives by forecasting and developing annual sales quotas for regions and territories, and projecting expected sales volumes and profits for existing and new products.
  • Identified and communicated local insight and competitive activity to influence sales plans and tactics.
  • Assisted in leading each shift by delegating duties and assigning specific tasks to Number employees.
  • Completed sales operational requirements by scheduling and assigning employees and maintaining detailed records of employee work schedules and time cards.
  • Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
  • Boosted team productivity and efficiency by leveraging top-notch Skill and Skill abilities.
  • Greeted and welcomed new members, establishing and updating memberships to Company Type programs.

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  • Effectively supervised staff of Number personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Defined clear targets and objectives and communicated to other team members.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Maintained store equipment, including computers, printers and fax machines.
02/2009 to 11/2011 Supervisor Ralph Lauren | Sevierville, TN,
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Prepared and managed work schedules, vacation and sick time accurately on Timeframe basis.
  • Mentored newly hired employees on Type equipment and Task and developed training manual for all Job titles to use for reference purposes.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Provided supportive link between external customers and internal operations.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Delegated tasks to others on grooming team.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Identified individual employee's unique work styles and adapted management methods.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Set overall vision and provided team leadership.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.

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  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Audited and documented all processes and procedures for new accounts department.
04/2005 to 05/2011 Travel Consultant Bcd Travel | Fort Campbell, KY,
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Maintained and updated corporate traveler profiles with current information.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Completed accurate reservations for business travelers at point of sale.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Strengthened quality controls to enhance revenue and control downtime.
  • Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.

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  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
  • Maintained consistent record of completing projects in accordance with schedule and budget requirements.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Education
Expected in 10/1981 High School | Colorful Santa Cecilia, El Salvador, GPA:
Expected in 11/1984 Not Graduate | Universidad Dr. Jose Matias Delgado, Do Salvador, GPA:

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Resume Overview

School Attended

  • Colorful Santa Cecilia
  • Universidad Dr. Jose Matias Delgado

Job Titles Held:

  • Transit Operator
  • Supervisor in Training
  • Supervisor
  • Travel Consultant

Degrees

  • High School
  • Not Graduate

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