transit driver btw trainer resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA9XXX5609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Accomplished leader in customer service and driving, looking for an opportunity to apply my passion Strong problem-solver and analytical thinkers seeking an opportunity to use my team management skills , with exceptional customer service and driving skill in a fast growing company Authorized to work in the US for any employer
Skills
Mapping skills
Strong safety history
Pickup and drop-off scheduling
Understanding Customer Needs
Courteous with Strong Service Mindset
Multitasking and Prioritization
Creative Problem Solving
Customer Service
Verbal and Written Communication
Policies and Procedures
Strategic Planning
Conflict Management
Staff Supervision
Training and Development
Experience
Transit Driver/BTW Trainer, 06/2021 - Current First Transit – City, STATE,
Assisted passengers with disabilities and other physical issues in boarding and exciting bus
Transported passengers safely along prescribed routes
Training new employees on how to Operate bus and navigation equipment in alignment with company safety, DOT and local traffic standards
Communication with dispatcher through out work day
Teaching new drivers how to properly operate bus on skills course
Received and submitted passenger fares.
Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
Upheld strict DOT reporting records for trips, vehicles and notable incidents.
Compiled and analyzed weekly trainee retention reports.
Facilitated orientation and training classes to communicate policies and procedures to new hires.
Monitored training effectiveness through observation and metrics analysis.
Created tests, exercises and role-plays for courses to verify competency.
Trained newly hired top talent to fill key positions and maximize productivity.
Utilized GPS to optimize routes and continuously meet estimated delivery times.
Monitored traffic conditions and applied defensive strategies to avoid accidents.
Performed pre-trip inspection checks and reported problems to supervisor.
Documented customer service issues, expenses, mileage and other key information.
Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Transit Driver /Dispatcher, 10/2018 - 06/2021 Transdev – City, STATE,
Transporting passengers following assign manifest
Operating bus and bus equipment in alignment with DOT and local traffic standards and regulations
Assisting passengers with physical and mental disabilities
Communication with drivers through out day to ensure manifest is being followed and time management
Moving schedule trips from different drivers to ensure punctual pick up time
Checking all drivers for proper uniform attire and valid licenses and DOTS before going out on schedule manifest
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Kept shuttle and reception areas clean and organized.
Received and submitted passenger fares.
Secured cargo for transport with ropes, chains or covers.
Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
Maintained vehicle safety by monitoring, instructing and correcting passengers.
Used GPS navigation to follow routes and avoid potential construction or traffic delays.
Assisted passengers in loading wheelchairs or other mobility aids.
Regulated heating, lighting and ventilating systems for passenger comfort.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Tracked changes in computer system to keep records current and accurate.
Kept detailed and updated records of calls in physical and electronic databases.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Worked closely with transportation supervisor to dispatch and assign loads.
Trained employees on triaging and dispatching procedures to properly handle daily calls.
Alerted personnel of road and weather hazards to minimize accidents and delays.
Safety Tour Guide/Trainer, 04/2016 - 06/2018 Downtown Partnership Of Baltimore – City, STATE,
Train all new safety guides on standard operating procedures
Informed and warned patrons of rule infractions such as loitering, soliciting and panhandling
Answering questions, pointing out important features and offered further details about special exhibits to educate visitors
Developed guest relationships to achieve high level of satisfaction.
Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
Delivered guided tours, presenting scripted information and answering questions.
Escorted individuals and groups on cruises, sightseeing tours and through points of interest.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assisted with administrative tasks to better understand industry processes.
Worked well in team environment as well as independently.
Responded quickly to questions and inquiries via phone and email.
Accepted instruction from management regarding assignments and tasks.
Participated in weekly staff meetings and team building events.
Resolved issues to meet customer requirements.
Secured personnel and premises by inspecting buildings and patrolling property.
Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Addressed problems quickly and reported clear information while working under minimal supervision.
Responded to medical emergencies before paramedic and law enforcement arrival.
Reported safety hazards for remediation response.
Completed incident reports to record security or loss prevention incidents.
Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
Activities Coordinator/Driver, 02/2014 - 02/2016 Serenity Manor – City, STATE,
Implemented comprehensive activity program to correspond with needs and interests of participants.
Managed inventory and ordered new supplies for activities when stock was running low.
Collaborated with clinical support staff and care professionals to establish team-based, patient-centered care approach.
Paid attention to emotional and behavioral health of 30 elderly adults in classroom and during special activities.
Trained workers in procedures and policies for safe recreational activities.
Mapped routes and specific locations using local road knowledge and GPS software.
Attended training and safety meetings for updated rules and procedures.
Maintained professional vehicle appearance by regularly attending to cleaning and upkeep requirements.
Supported activity leaders and external providers to deliver structured activities.
Created unique themes and fun and educational activities for elderly adults between 50 and 80 years old.
Monitored progress of participants to track measurable data for plan of care goals.
Kept accurate and organized program and individual adult records.
Cleaned and sanitized recreational equipment to facility standards.
Tracked department expenses and revenue to meet budget requirements.
Scheduled and coordinated events and activities.
Observed general operations for safety hazards or risks and quickly implemented solutions.
Education and Training
High school diploma: GED, Expected in 06/2008 - Baltimore City Community College - Baltimore, MD GPA: Status -
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