transit bus driver resume example with 7 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

  • Verbal and Communication Written
  • Epic system
  • Financial Needs Determination
  • Multi-Line Telephone Systems
  • Appointment Confirmation
  • Microsoft Word
  • Customer Service and Assistance
  • Electronic Information Systems
  • Document Uploading
  • Strong Telephone Etiquette
  • Customer Service and Assistance
  • Medical Insurance
  • Patient Registration
  • Office Administration
  • Document Filing
  • Chart Pulling
  • Demographics Information
  • System Updates
  • Insurance Information Collection
  • Collection Management
  • Delinquent Accounts Monitoring
  • HIPAA Compliance
  • Patient Admitting
  • Insurance Verification
  • Patient Care and Confidentiality
  • Patient Account Reviews
  • Customer relations skills
Work History
12/2022 to Current Transit Bus Driver First Transit | Doniphan, MO,
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Successfully operated shuttle buses, vans and cars to transport passengers to various locations.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Followed designated routes and schedules while operating vehicles.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Followed predetermined routes to consistently meet targets and maintain schedules.
03/2020 to 11/2022 Patient Service Representative Brattleboro Memorial Hospital | Brattleboro, VT,
  • Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Accurately inputted patient and insurance information into company's computer system using Epic.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.

· Verified insurance coverage to confirm patient coverage for necessary medical services.

· Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.

  • Kept patient appointments on schedule by notifying the provider of the patient's arrival, reviewing service delivery compared to schedule, reminding the provider of service delays.
  • Ensured availability of treatment information by filing and retrieving patient records.
  • Maintained patient accounts by obtaining, recording, and updating personal and financial information.
05/2016 to 02/2020 Transit Clerk Philly Transporation LLC | City, STATE,
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
09/2018 to 09/2019 PT Apheresis Telerecuiter I American Red Cross | City, STATE,
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
  • Interviewed patients and documented details to update and file paperwork.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removingLogged patient information and recorded results into system.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Expected in 06/2012 to to High School Diploma | Benjamin Franklin High School, Philadelphia, PA, GPA:

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Resume Overview

School Attended

  • Benjamin Franklin High School

Job Titles Held:

  • Transit Bus Driver
  • Patient Service Representative
  • Transit Clerk
  • PT Apheresis Telerecuiter I


  • High School Diploma

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