Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Reliable Transportation Bus Driver with strong communication and multitasking abilities. I have 20 years customer service experience that rages from driving, cashiersing and fast food management. I have the ability offer great customer relations.

  • Customer relations
  • Courteous demeanor
  • Route management
  • Route planning
  • Adjusting routes
  • Passenger assistance
Education and Training
Expected in 06/1992 High School Diploma | Gustine High School, Gustine, CA GPA:
08/1999 to Current Transit Bus Driver Firstgroup Plc | Lancaster, CA,

Drove shuttle between TURLOCK and GUSTINE up to 6 times per day.
Managed proper transportation of dangerous goods such as WHEELCHAIRS and WALKERS with no incidents.

  • GDrove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Performed pre-trip visual inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
  • Supported riders with disabilities by operating transportation assistance equipment.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Completed efficient transfers at hubs and final destinations to keep routes on schedule.
  • Provided information to passengers, including route, schedule and fares.
  • Assisted disabled passengers in boarding and exiting bus.
  • Transported passengers on predetermined routes while following local traffic regulations.
  • Operated and maintained buses transporting passengers across city and county.
  • Studied and adhered to regulations, policies and procedures for bus operation and passenger transportation.
  • Planned efficient routes and adjusted plans using GPS software and local road knowledge.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Answered questions and provided insight into local attractions and facility amenities.
  • Kept shuttle and reception areas clean and organized.
  • Received and submitted passenger fares.
  • Loaded, balanced and secured product to safely transport goods.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
  • Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Maintained timely adherence to schedules and safety protocols.
  • Drove shuttle between [Location] and [Location] up to [Number] times per day.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
03/1999 to 08/1999 Cashier/Customer Service Associate Murphy Usa, Inc. | Hazard, KY,
  • Received payments for [Product or Service] and issued receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Operated cash register, collected payments and provided accurate change.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
11/1993 to 01/1998 Assistant Manager Burch Food Services | Osceola, AR,
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Assisted [Job title] in evaluating employee performance and cultivating improvement initiatives.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Completed inventory audits to identify losses and project demand.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Supported sales management initiatives to optimize business development.
  • Delegated daily tasks to team members to optimize group productivity.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
10/2020 to Current Delivery Driver Amazon DEUS | City, STATE,
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Avoided delivery delays by carefully planning best routes with GPS.
  • Handled merchandise in accordance with product handling standards.

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School Attended

  • Gustine High School

Job Titles Held:

  • Transit Bus Driver
  • Cashier/Customer Service Associate
  • Assistant Manager
  • Delivery Driver


  • High School Diploma

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