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training supervisor resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Objective
To pursue a position in which diversified training, business practices, and management skills, will have value and provide opportunities for continued career growth.
Skill Areas
  • Team Leadership and Training
  • Strategic Planning and Implementation 
  • Inventory control and Supply Chain Management
  • Microsoft Office Suite
  • Critical thinking and Complex Problem Solving
  • Engaging personality 
  • Restaurant Management skill set
  • Eye for detail
  • Ability to prioritize multiple assignments
  • Conflict resolution
  • Interviewing and Hiring Process
Experience
07/2019 to Current
Full Time Food and Beverage Operations Supervisor Six Flags Great Adventure City, STATE,
  • Designed training programs to enhance the development of Team Members and Supervisors throughout Six Flags Great Adventure.
  • Pinpointed inefficiencies in business processes and recommended improved policies.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized effective communication skills to deliver instructions to crews and build collaborative groups focused on accomplishing goals on tight schedules.
  • Supervised team of over 200 employees in multiple establishments, maintaining positive and productive atmosphere to enhance employee experience.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
03/2014 to 06/2019
Food and Beverage Operations Area Supervisor Six Flags Great Adventure City, STATE,
  • Planned, coordinated and controlled daily operations of an area within the Food Service Department.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Coached and mentored over 50 staff members by offering constructive feedback and taking interest in their long-term career growth.
07/2017 to 03/2018
Food and Beverage Operations Inventory Supervisor Six Flags Great Adventure City, STATE,
  • Gained knowledge of the Eatec Database.
  • Gained knowledge of keying orders and transfers.
  • Proficient in inventory control.
02/2015 to 10/2015
Food and Beverage Operations Training Supervisor Six Flags Great Adventure City, STATE,
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Trained staff of over 150 domestic and international employees on cash handling, food handling and department training.
  • Offered specific training programs to help employees maintain and improve job skills.
  • Taught weekly internal classes to new employees.
  • Evaluated training materials prepared by instructors.
  • Recruited and interviewed applicants throughout season.
03/2011 to 04/2014
Food and Beverage Operations Stand Supervisor Six Flags Great Adventure City, STATE,
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Directed strategic initiatives to achieve friendly, clean fast and safe service.
  • Trained employees for correct facility procedures, safety codes, proper recipes and plating techniques.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Developed and maintained exceptional customer service standards.
  • Communicated clearly and positively with co-workers and management and openly invited coaching from the management team.

Team Member 06/2010 to 03/2011

05/2010 to 02/2011
Food and Beverage Operations Team Member Six Flags Great Adventure City, STATE,
  • Took necessary steps to meet customers needs and effectively resolve food or service issues.
  • Communicated clearly and positively with co-workers and management.
  • Masters Point of Sale (POS) computer system for automated order taking.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Performed general maintenance duties, including mopping the floor, washing the dishes, wiping counter tops and emptying grease traps.
  • Worked well with teammates and openly invited coaching from the management team.
  • Followed all established restaurant practices and procedures.
  • Took initiative to find extra tasks when scheduled duties were completed.
03/2016 to 08/2017
Food and Beverage Operations Support Supervisor Six Flags Great Adventure City, STATE,
  • Reviewed stand orders and requests and manually entered data in the Eatec Database.
  • Oversaw scheduling for the day to day activities of 6 support employees.
  • Monitored stock orders to guarantee on-time delivery.
  • Coordinated hotshots and order changes.
Education
Expected in to to
High School Diploma June 2011:
South River High School - South River, NJ
GPA:
Expected in 2019 to to
Bachelors Degree: International Business
Berkeley College - Woodbridge, NJ
GPA:

Graduation July 2019

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Resume Overview

School Attended

  • South River High School
  • Berkeley College

Job Titles Held:

  • Full Time Food and Beverage Operations Supervisor
  • Food and Beverage Operations Area Supervisor
  • Food and Beverage Operations Inventory Supervisor
  • Food and Beverage Operations Training Supervisor
  • Food and Beverage Operations Stand Supervisor
  • Food and Beverage Operations Team Member
  • Food and Beverage Operations Support Supervisor

Degrees

  • High School Diploma June 2011
  • Bachelors Degree

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