To pursue a position in which diversified training, business practices, and management skills, will have value and provide opportunities for continued career growth.
Skill Areas
Team Leadership and Training
Strategic Planning and Implementation
Inventory control and Supply Chain Management
Microsoft Office Suite
Critical thinking and Complex Problem Solving
Engaging personality
Restaurant Management skill set
Eye for detail
Ability to prioritize multiple assignments
Conflict resolution
Interviewing and Hiring Process
Experience
Full Time Food and Beverage Operations Supervisor , 07/2019 - Current Six Flags Great Adventure – City, STATE,
Designed training programs to enhance the development of Team Members and Supervisors throughout Six Flags Great Adventure.
Pinpointed inefficiencies in business processes and recommended improved policies.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Utilized effective communication skills to deliver instructions to crews and build collaborative groups focused on accomplishing goals on tight schedules.
Supervised team of over 200 employees in multiple establishments, maintaining positive and productive atmosphere to enhance employee experience.
Maintained optimal inventory levels and kept food costs in line with budget limitations.
Food and Beverage Operations Area Supervisor, 03/2014 - 06/2019 Six Flags Great Adventure – City, STATE,
Planned, coordinated and controlled daily operations of an area within the Food Service Department.
Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Coached and mentored over 50 staff members by offering constructive feedback and taking interest in their long-term career growth.
Food and Beverage Operations Inventory Supervisor, 07/2017 - 03/2018 Six Flags Great Adventure – City, STATE,
Gained knowledge of the Eatec Database.
Gained knowledge of keying orders and transfers.
Proficient in inventory control.
Food and Beverage Operations Training Supervisor, 02/2015 - 10/2015 Six Flags Great Adventure – City, STATE,
Participated in various incentive programs and contests designed to support achievement of production goals.
Trained staff of over 150 domestic and international employees on cash handling, food handling and department training.
Offered specific training programs to help employees maintain and improve job skills.
Taught weekly internal classes to new employees.
Evaluated training materials prepared by instructors.
Recruited and interviewed applicants throughout season.
Food and Beverage Operations Stand Supervisor, 03/2011 - 04/2014 Six Flags Great Adventure – City, STATE,
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Directed strategic initiatives to achieve friendly, clean fast and safe service.
Trained employees for correct facility procedures, safety codes, proper recipes and plating techniques.
Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Developed and maintained exceptional customer service standards.
Communicated clearly and positively with co-workers and management and openly invited coaching from the management team.
Team Member 06/2010 to 03/2011
Food and Beverage Operations Team Member, 05/2010 - 02/2011 Six Flags Great Adventure – City, STATE,
Took necessary steps to meet customers needs and effectively resolve food or service issues.
Communicated clearly and positively with co-workers and management.
Masters Point of Sale (POS) computer system for automated order taking.
Carefully maintained sanitation, health and safety standards in all work areas.
Performed general maintenance duties, including mopping the floor, washing the dishes, wiping counter tops and emptying grease traps.
Worked well with teammates and openly invited coaching from the management team.
Followed all established restaurant practices and procedures.
Took initiative to find extra tasks when scheduled duties were completed.
Food and Beverage Operations Support Supervisor, 03/2016 - 08/2017 Six Flags Great Adventure – City, STATE,
Reviewed stand orders and requests and manually entered data in the Eatec Database.
Oversaw scheduling for the day to day activities of 6 support employees.
Monitored stock orders to guarantee on-time delivery.
Coordinated hotshots and order changes.
Education
High School Diploma June 2011: , Expected in - South River High School - South River, NJ GPA:
Bachelors Degree: International Business, Expected in 2019 - Berkeley College - Woodbridge, NJ GPA:
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