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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

A proven leader in employee development, human resources, and program management with advanced skills in training and instructional systems development. Led teams of up to 200 in fast-paced environments, managed leadership development programs serving upwards of 12K personnel, and project managed course development sustaining a $6B defense program. Possess an extensive background in personnel management, resource allocation, and office administration derived from conducting domestic and global operations. Persistent, resourceful, and innovative with relentless initiative and an eye toward continuous process improvement. Career supported by a Bachelor of Science in Adult Education and Instructional Design.

Skills
  • Leadership & Team Building
  • Policy Implementation
  • Budget Administration
  • Training & Program Development
  • Relationship Management
  • Safety & Risk Management
  • Administrative Management
  • Regulatory Compliance
  • Written & Verbal Communication
  • Project Management
  • Excel/PowerPoint/SharePoint
  • Adobe Creative Suite
  • Program Analytics
Education
Bellevue University Bellevue, NE Expected in 2014 Bachelor of Science : Adult and Continuing Education and Teaching - GPA :
Work History
1-800-Flowers.Com, Inc. - Training Supervisor
Waterloo, IA, 04/2020 - Current
  • Oversees day-to-day operations of Consumer Lending and Credit Cards training branch for eight employees.
  • Manages projects and development initiatives of learner resources to support company strategic goals.
  • Leveraged SharePoint for program management, data analytics, version control, and workflows of 10K documents; enhanced user experience, reduced production times from weeks to days, and boosted production by 34%.
  • Designed Subject Matter Expertise (SME) webpage; developed content to enhance technical resources for 655 customer facing employees.
  • Brought forth internal Quality Assurance program; addressed accuracy, consistency, and appropriateness of materials, including researching, writing, editing, proofreading, and posting internal web content.
  • Directed Paycheck Protection Program (PPP) documentation procedures; efforts guaranteed upskill/re-skill of 200 employees; awarded Superior Achievement.
Charter Spectrum - Senior Instructional Designer
Owensboro, KY, 10/2018 - 04/2020
  • Produced products tailored to meet desired learning outcomes and needs of Navy Federal and learners.
  • Planned and led initiatives in support of process improvements, organizational standards, and National Credit Union Administration guidelines.
  • Led business case for virtual reality; oversaw vendor management, obtained quotes, highlighted program capabilities, oversaw turnaround times, and translated mission impact.
  • Produced Navy Federal's first Enterprise Project Management Office Robotic Process Automation Center of Excellence eLearning.
  • Collaborated with executive leaders and developers; brought forth enterprise intelligent automation.
  • Mentored peers, and guided professional development sessions; created prototypes for content, reduced development time by 15%.
O'reilly Auto Parts - Operations Manager
Ridgecrest, CA, 07/2017 - 09/2018
  • Formulated work routines and procedures for 635-person organization across nine sections and service activities with 32 budgets valued at $2.17M.
  • Partnered with and strategically communicated company projects and activities to contractors, senior managers, and other stakeholders.
  • Ensured policies and issues were appropriately coordinated and staffed; advised Operations Officer of critical issues, implications, and recommend courses of action.
  • Interpreted senior leadership goals and objectives to develop reports used for planning process via SharePoint, Excel, and PowerPoint.
Arthur J Gallagher & Co. - Training Manager
Orlando, FL, 07/2016 - 07/2017
  • Ensured strategic alignment of command's largest maintenance training program with Department of Defense goals.
  • Translated assessments to increase productivity and enhance performance.
  • Led and mentored cross-functional staff of 11 direct reports.
  • Researched best practices and innovative training methods to meet organizational needs; sustained 100% mission readiness of 1.5K personnel annually.
  • Awarded “Maintenance Training Section Chief of the Year".
  • Evaluated training effectiveness as indicated feedback and data; advised executive leadership and developed targeted training plans to meet identified needs.
  • Quickly translated big picture training demands for client needs, managed timelines, budgets, and desires in mind; ensured 100% training request response rate, bested command standards by 43%.
Slide Ranch - Director of Education
Muir Beach, CA, 11/2015 - 07/2016
  • Hired, developed, and managed faculty of 27 across various learning and development functions, including program managers, learning management system (LMS) administrators, and instructors.
  • Led direction, strategy, and roadmap for professional education programs, content, and distribution.
  • Managed $24K budget for training pipeline of 1.2K students/year.
  • Designed content realignment blueprint; coordinated/scheduled 112 hours of up-skilling; surpassed enterprise goals by 8 months.
  • Supervised/evaluated training program assessments; leveraged analytics to define training gaps and develop/implement alternatives.
  • Devised training database garnered highest compliance review rating and lauded as best practice by Community College of the Air Force.
United States Air Force - Manager of Faculty Development
City, STATE, 08/2012 - 10/2015
  • Managed all learning and development programs for Air Force's largest professional military education Community College of Air Force/Air University (AU) affiliated school.
  • Built and maintained academic schedule of classes in accordance with AU's needs and policies.
  • Planned, managed, and administered professional development and training initiatives for staff of 27.
  • Collaborated closely with supervisors, program chairs/deans and instructional team to maintain quality training delivery, and student learning/retention.
  • Scheduled and oversaw instructor evaluations to continually improve teaching ability and maintain university accreditation requirements.
  • Public speaker and storyteller; facilitated 1.9K hours of leadership seminars, emceed ceremonies, communicated with 3.6K leaders.
United States Air Force - Instructional Design Team Lead
City, STATE, 04/2008 - 07/2011
  • Supervised instructional design, development, and implementation for 47 Initial Skills Training courses.
  • Analyzed student data, diagnosed instructional needs, and identified research-based instructional strategies.
  • Directed 18-member content development team to align $88M programs with command requirements.
  • Tailored measurement of content design process; regulated flow of 375 assessments, pioneered e-testing database, slashed test creation times by 85%.
  • Highlighted as compliance inspection "strength".
  • Crafted 30-page instructional design guide; standardized efforts of 18-member team reduced production errors by 71%.
Accomplishments
  • EQ-i 2.0 & EQ 360 Emotional Intelligence Certification, OKA- 2019/ Extended DISC, Extended DISC North America, Inc.- 2019/ MBTI Training, Meyers & Briggs Foundation- 2018/ Professional Manager's Certification, Community College of the Air Force- 2015/ Instructor Certification, Level 1, Community College of the Air Force- 2014, Instructional Systems Development, Community College of the Air Force- 2014.
Languages
Spanish :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Bellevue University

Job Titles Held:

  • Training Supervisor
  • Senior Instructional Designer
  • Operations Manager
  • Training Manager
  • Director of Education
  • Manager of Faculty Development
  • Instructional Design Team Lead

Degrees

  • Bachelor of Science

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