Training Supervisor Resume Example Ross Stores Inc.

TRAINING SUPERVISOR

Professional Summary

Proficient Training supervisor with Eight years of management experience. Excellent understanding of supply chain processes and procedures. Achievements include improving employee performance, morale, and reducing problems with implementing high-quality training programs. Expert at incorporating the needs of individual departments into proper training. Effective at getting new associates, as well as exempt up to the VP level up to speed quickly and with a full understanding of company policies, procedures, and standards. Responsible for designing training processes, planning, and execution of all training programs at Ross Stores Supply Chain.

Skills

Drive for Results
Problem Solving
Communication
Action Oriented
Integrity & Trust

Dealing with Ambiguity
Coaching
Directing
Employee relations
Performance management

Work History

Training Supervisor, 02/2012 to Current
Ross Stores Inc. – Moreno Valley, CA

Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Updated employees with latest policies, procedures and compliance standards.
Assessed new employee skills and strengths to provide customized training.
Collaborated with company leaders and department managers to determine training needs.
Assessed skill gaps for exempt employees in several Ross Stores Supply chain locations and developed training courses to meet identified needs.
Planned and deployed training programs for engineering procedures and activities.
Coordinated and conducted the majority of Exempt Associate training and orientation.
Coordinated the training of all new Ross and Temporary Hourly Associates.
Participated in cross functional DC projects to provide subject matter expertise in the area of training.
When new procedures and processes are introduced, I was responsible for determining the most effective training method to use in educating impacted associates, and for officially documenting the changes in training materials.
Closely monitored new hire performance to ensure they meet company performance expectations.

Operations Supervisor, 03/2014 to 06/2017
Ross Stores Inc – Moreno Valley, CA

Oversaw daily department operations, including Ross Supply chain streamline process, inventory management and supervised up to 60 employees at a time.
Ensured rapid, accurate movement and processing of merchandise using established engineered methods and standards.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Managed hourly team to ensure timely and accurate processing and distribution of merchandise to stores.
Utilized the MAP (Managing Associate Performance) process to assess, motivate, coached, and evaluated associate's performance in all areas of job duties by using established methods and standards.
Organized and prioritized daily work orders and staffing needs to meet production goals.
Responsible for creating an effective team culture which recognizes individual and team performance, while maintaining an issue free environment in a demanding work environment.
Enforced policies and safety regulations, providing appropriate negative & positive consequences to team to manage safe working behaviors.
Conducted disciplinary meetings regarding job performance with associates, in compliance with company policies and procedures, including the separation process when direct reports are terminated.
Forster a safe and positive work environment for hourly associates.

Human Resources Representative, 02/2008 to 02/2012
DMSI Staffing/ MJO Staffing – Moreno Valley, CA

Addressed employee conflicts with appropriate urgency, following all corporate procedures.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Maximized team knowledge and productivity by effectively coaching, monitoring and directing employees in application of best practices and regulatory protocols.
Operated as key business partner to employees, managers, directors and senior leaders to promote HR practices and strategies and enable delivery of specific, measurable business goals.
Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
Completed human resource operational requirements by scheduling and assigning employees.
Oversaw and managed hiring process and assisted human resources.
Improved customer service rankings by quickly resolving issues to improve overall satisfaction.

Education

Bachelor of Arts: Administration - International Business, 12/2020
California State University - San Bernardino, CA

Associate of Arts: Administration And Information Systems, 06/2018
Moreno Valley College - Moreno Valley, CA

Resume Overview

Companies Worked For:

Ross Stores Inc.
Ross Stores Inc
DMSI Staffing/ MJO Staffing

School Attended

California State University
Moreno Valley College

Job Titles Held:

Training Supervisor
Operations Supervisor
Human Resources Representative

Degrees

Bachelor of Arts : Administration - International Business , 12/2020
Associate of Arts : Administration And Information Systems , 06/2018

Training Supervisor Resume Example

Resume Score: 80%

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