Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Proficient Training supervisor with 13 years of experience. Excellent understanding of how to plan, lead and evaluate new and existing employees. Trained in multiple applications needed to navigate my position with extensive NXT and EVO product knowledge.

Skills
  • Employee coaching
  • Trainee evaluations
  • Compliance understanding
  • Training course oversight
  • Schedule Management
  • Materials Preparation
  • Feedback collection
  • Scheduling
  • Microsoft Excel
  • Microsoft Word
  • Sales Force
  • Concur
  • Power Point
  • Share Poing
  • On-Time Delivery
  • Verbal and written communication
  • Relationship-Building
  • Critical thinking
  • Detail-oriented
  • Multitasking abilities
  • Teamwork
  • New hire on-boarding
  • Course development
  • Public speaking
  • Knowledgeable in NXT and EVO
  • Training solutions development
  • Computer skills
Work History
2019 to Current
Training Supervisor 3M Companies Redding, CA,
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Assessed skill gaps for employees in the Training Department department and developed training courses to meet identified needs.
  • Assessed new employee skills and strengths to provide customized training.
  • Collaborated with company leaders and department managers to determine training needs.
  • Updated employees with latest policies, procedures and compliance standards.
  • Selected or wrote appropriate curriculum for specific course topics.
  • Compiled training handbook and related course materials.
  • Liaised between trainers and course participants.
  • Created online training program for [Area of study] to be used during video training conferences.
  • Ensure the team delivers client satisfaction through follow-up, client responsiveness and thorough communication.
  • Assist in developing and executing improved processes through established change management methods.
  • Mange T&E, time tracking, eTime, and implementation reporting per CDK policy.
  • Partner with management to optimize associate scheduling
  • Evaluate processes and obtain associate feedback for incremental improvement opportunities to continually evolve the client experience for both installation and training of the CDK Solutions
  • Lead a team of Client Trainers performing remote and/or onsite client CDK Solutions
  • Attend weekly meetings suck as Priorities, RPC, KT, BAU, E-learning building
  • Evaluate processes and obtain associate feedback for incremental improvement opportunities to continually evolve the client experience for both installation and training of the CDK Solutions
  • Ensure the team delivers client satisfaction through follow-up, client responsiveness and thorough communication
  • Conduct regular field and virtual visits to monitor and evaluate associate performance and/or deliverables and identify developmental opportunities
  • Coach, mentor, and collaboratively build associate development plans and conduct ongoing feedback sessions to ensure progress
  • Ability to identify future leaders and develop appropriate bench strength.
  • Mentor regularly with my manager and adjustment teams, such as the Implementation Team
  • Work with adjacent teams to ensure cohesiveness across the company and with our dealers
  • Scheduling onsite, remote training and follow ups
  • Escalated Dealer calls
  • Develop, track, and report key training metrics
  • Provided periodic updates to department managers on training accomplishments.
  • Synchronized all administrative aspects of training functions, securing rooms, and setting-up learning platforms.
  • Designed and conducted post training evaluations and assessments to ensure adherence to training objectives.
  • Created standard and specialized training based on organizational needs.
  • Coordinated personnel replacements and job shadowing opportunities
  • Analyzed employee performance to identify training requirements and develop suitable learning plans.
  • Tracked and measured personnel development Managed team performance, monitoring field work and correcting issues quickly to maintain service levels.
2016 to 2019
Team Lead Client Trainer Bmo Virtual, OH,
  • Set positive example for team members by providing high-quality, efficient service.
  • Ensure the team delivers client satisfaction through follow-up, client responsiveness and thorough communication.
  • Assist in developing and executing improved processes through established change management methods.
  • Partner with management to optimize associate scheduling
  • Evaluate processes and obtain associate feedback for incremental improvement opportunities to continually evolve the client experience for both installation and training of the CDK Solutions
  • Attend weekly meetings suck as Priorities, RPC, KT, BAU, E-learning building
  • Evaluate processes and obtain associate feedback for incremental improvement opportunities to continually evolve the client experience for both installation and training of the CDK Solutions
  • Ensure the team delivers client satisfaction through follow-up, client responsiveness and thorough communication
  • Conduct regular field and virtual visits to monitor and evaluate associate performance and/or deliverables and identify developmental opportunities
  • Coach, mentor, and collaboratively build associate development plans and conduct ongoing feedback sessions to ensure progress
  • Mentor regularly with my manager and adjustment teams, such as the Implementation Team
  • Work with adjacent teams to ensure cohesiveness across the company and with our dealers
  • Scheduling onsite, remote training and follow ups
  • Escalated Dealer calls
  • Develop, track, and report key training metrics
  • Provided periodic updates to department managers on training accomplishments.
  • Synchronized all administrative aspects of training functions, securing rooms, and setting-up learning platforms.
  • Created standard and specialized training based on organizational needs.
  • Analyzed employee performance to identify training requirements and develop suitable learning plans.
  • Took Dealers Live on NXT and EVO onsite and virtually and support them pre and post go-live
  • Worked with dealers in an escalated state
  • Lead multiple large multi-location dealer projects
2008 to 2011
Accounting Support Specialist CDK Global Inc. City, STATE,
  • Field multiple calls per day assisting dealers with training and database concerns
  • Assisted dealers with ME and YE process
  • Trouble shooting NXT and EVO concerns
  • Created CR’s
  • Updated dealer cases daily
Education
Expected in
Trade : Cosmetology Education
New Image Academy Of Beauty - Boise Idaho ,
GPA:
Expected in
High School Diploma:
Mountain Home High School - Mountain Home, Idaho,
GPA:

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Resume Overview

School Attended

  • New Image Academy Of Beauty
  • Mountain Home High School

Job Titles Held:

  • Training Supervisor
  • Team Lead Client Trainer
  • Accounting Support Specialist

Degrees

  • Trade
  • High School Diploma

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