Proficient Training supervisor with 13 years of experience. Excellent understanding of how to plan, lead and evaluate new and existing employees. Trained in multiple applications needed to navigate my position with extensive NXT and EVO product knowledge.
Skills
Employee coaching
Trainee evaluations
Compliance understanding
Training course oversight
Schedule Management
Materials Preparation
Feedback collection
Scheduling
Microsoft Excel
Microsoft Word
Sales Force
Concur
Power Point
Share Poing
On-Time Delivery
Verbal and written communication
Relationship-Building
Critical thinking
Detail-oriented
Multitasking abilities
Teamwork
New hire on-boarding
Course development
Public speaking
Knowledgeable in NXT and EVO
Training solutions development
Computer skills
Work History
2019 to Current
Training Supervisor3M Companies – Redding, CA,
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Assessed skill gaps for employees in the Training Department department and developed training courses to meet identified needs.
Assessed new employee skills and strengths to provide customized training.
Collaborated with company leaders and department managers to determine training needs.
Updated employees with latest policies, procedures and compliance standards.
Selected or wrote appropriate curriculum for specific course topics.
Compiled training handbook and related course materials.
Liaised between trainers and course participants.
Created online training program for [Area of study] to be used during video training conferences.
Ensure the team delivers client satisfaction through follow-up, client responsiveness and thorough communication.
Assist in developing and executing improved processes through established change management methods.
Mange T&E, time tracking, eTime, and implementation reporting per CDK policy.
Partner with management to optimize associate scheduling
Evaluate processes and obtain associate feedback for incremental improvement opportunities to continually evolve the client experience for both installation and training of the CDK Solutions
Lead a team of Client Trainers performing remote and/or onsite client CDK Solutions
Attend weekly meetings suck as Priorities, RPC, KT, BAU, E-learning building
Evaluate processes and obtain associate feedback for incremental improvement opportunities to continually evolve the client experience for both installation and training of the CDK Solutions
Ensure the team delivers client satisfaction through follow-up, client responsiveness and thorough communication
Conduct regular field and virtual visits to monitor and evaluate associate performance and/or deliverables and identify developmental opportunities
Coach, mentor, and collaboratively build associate development plans and conduct ongoing feedback sessions to ensure progress
Ability to identify future leaders and develop appropriate bench strength.
Mentor regularly with my manager and adjustment teams, such as the Implementation Team
Work with adjacent teams to ensure cohesiveness across the company and with our dealers
Scheduling onsite, remote training and follow ups
Escalated Dealer calls
Develop, track, and report key training metrics
Provided periodic updates to department managers on training accomplishments.
Synchronized all administrative aspects of training functions, securing rooms, and setting-up learning platforms.
Designed and conducted post training evaluations and assessments to ensure adherence to training objectives.
Created standard and specialized training based on organizational needs.
Coordinated personnel replacements and job shadowing opportunities
Analyzed employee performance to identify training requirements and develop suitable learning plans.
Tracked and measured personnel development Managed team performance, monitoring field work and correcting issues quickly to maintain service levels.
2016 to 2019
Team Lead Client TrainerBmo – Virtual, OH,
Set positive example for team members by providing high-quality, efficient service.
Ensure the team delivers client satisfaction through follow-up, client responsiveness and thorough communication.
Assist in developing and executing improved processes through established change management methods.
Partner with management to optimize associate scheduling
Evaluate processes and obtain associate feedback for incremental improvement opportunities to continually evolve the client experience for both installation and training of the CDK Solutions
Attend weekly meetings suck as Priorities, RPC, KT, BAU, E-learning building
Evaluate processes and obtain associate feedback for incremental improvement opportunities to continually evolve the client experience for both installation and training of the CDK Solutions
Ensure the team delivers client satisfaction through follow-up, client responsiveness and thorough communication
Conduct regular field and virtual visits to monitor and evaluate associate performance and/or deliverables and identify developmental opportunities
Coach, mentor, and collaboratively build associate development plans and conduct ongoing feedback sessions to ensure progress
Mentor regularly with my manager and adjustment teams, such as the Implementation Team
Work with adjacent teams to ensure cohesiveness across the company and with our dealers
Scheduling onsite, remote training and follow ups
Escalated Dealer calls
Develop, track, and report key training metrics
Provided periodic updates to department managers on training accomplishments.
Synchronized all administrative aspects of training functions, securing rooms, and setting-up learning platforms.
Created standard and specialized training based on organizational needs.
Analyzed employee performance to identify training requirements and develop suitable learning plans.
Took Dealers Live on NXT and EVO onsite and virtually and support them pre and post go-live
Worked with dealers in an escalated state
Lead multiple large multi-location dealer projects
2008 to 2011
Accounting Support SpecialistCDK Global Inc. – City, STATE,
Field multiple calls per day assisting dealers with training and database concerns
Assisted dealers with ME and YE process
Trouble shooting NXT and EVO concerns
Created CR’s
Updated dealer cases daily
Education
Expected in
Trade : Cosmetology Education New Image Academy Of Beauty - Boise Idaho , GPA:
Expected in
High School Diploma: Mountain Home High School - Mountain Home, Idaho, GPA:
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