training supervisor resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Dedicated Training Supervisor, with 17 years of case management experience, who takes great pride in results driven approach. Effective strength based leader who has demonstrated a hard work ethic and willingness to constantly go above and beyond general work duties adapting to agency needs . Extremely proactive forward thinker with approach to employee growth. Decisive leader and complex problem-solver with excellent organizational skills and big-picture approach.
Skills
Program Monitoring and Tracking
Receives and offers valuable constructive feedback
Improvement Recommendations
Training Program Design
Employee Relationships
Supervisor Skills Training
Workplace Safety
Proficient with Teams,Sharepoint, CAPS and Traverse
Work History
Training Supervisor, 05/2019 to Current Ameren – Excelsior Springs, MO,
Knowledgeable about coordinating schedules and program implementation.
Developed an online training curriculum to adapt and meet the needs of the agency through a global pandemic to ensure training needs were continually met.
Assessed new employee skills and strengths to provide customized training.
Ensure compliance with all Agency employees. in regards to state regulations.
Collaborated with Administration and Supervisors to determine training needs.
Evaluated success of training programs and recommended improvements to Administration to enhance effectiveness.
Integrated technology resources into courses to diversify instruction.
Worked with central management to identify, plan, align and address training needs.
Coordination for delivery of training courses and all implementation necessary for the training.
Planned and facilitated training programs for clinical procedures and job duties.
Provided effective recommendations for process improvements and discontinuation of ineffective or outdated methods.
Planned and conducted staff trainings per, with emphasis on employee development and compliance areas.
Ongoing Caseworker-Clinician, 03/2005 to 05/2019 Erie County Office Of Children And Youth – City, STATE,
Worked with multidisciplinary teams and families to implement effective family centered service plans.
Prepare professional documentation to effectively communicate with court liaison and attorneys.
Extensive experience in legal proceedings to include providing court testimony, and attorney preparation.
Worked flexible hours; night, weekend, and holiday shifts.
Documented case notes and coordinated follow-up for seamless case management.
Coordinated program referrals for community-based resources based on regulatory monitoring and analyzing of progress.
Organized documentation, court summaries, service plans, and referrals.
Monitored and updated service plans with latest best practice strategies and case notes.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help whomever needed.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed and maintained courteous and effective working relationships while maintaining positive attitude in a fast-paced environment.
Reunifications/Community Supports Area Manager, 12/2003 to 01/2005 United Community Independence Program – City, STATE,
Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
Structured standardized case management processes to comply with regulatory agency policies and procedures
Managed and monitored program activities and evaluated quality for improvement recommendations.
Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Conducted community workshops to promote different programs and educate public on available services.
Developed monthly schedules and assignments for volunteer staff.
Managed 13 case managers and oversaw more than 100 family cases regularly.
Director of Therapeutic Recreational Services, 02/1999 to 11/2003 Beverly Healthcare & Rehabilitation – City, STATE,
Kept recreational activities within budget, while appealing to large number of people and offering some educational value.
Monitored quality service of all activities and events, which promoted high level of satisfaction among families and residents.
Created volunteer program to help with residential activities and supplement staff functions.
Communicated effectively with residents, staff and community members by actively listening, offering respect and being positive.
Implemented therapeutic leisure and recreational activities that included, socialization, movie nights, exercises, special events, and outings for 110-person facility.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Direct day-to-day administrative and operational functions for 110-bed facility, providing guidance and leadership to over 120 employees across more than 5 departments.
Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Education
Bachelor of Science: Therapeutic Recreation, Expected in 05/1998 to Slippery Rock University of Pennsylvania - Slippery Rock, PA GPA:
Additional Information
Being A Leader and Effective Exercise of Leadership
Coach Approach to Adaptive Leadership
Coaching Strategies
NCWWI Foundations of Leadership
Introduction to Leadership in Workforce Development
Leadership and Management
Multigenerational Differences in the Workplace
The Power of Simple Interactions: Understanding and Promoting Everyday Human Interactions
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