Highly accomplished professional that is Team-oriented and self-starter bringing 18+ years in training, staff development, management, human resources and accounting . Exceptional communication, analytical and organizational skills.
Skills
Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Publisher), PeopleSoft, Peachtree Accounting American Fundware and Meridian Learning Management System.
Able to coordinate and complete multiple projects in deadline-oriented environment.
Quick learner, adapting easily to new protocols and changing environments.
Adept at building strong business relationships with diverse range of customers, coworkers, and management.
Excellent understanding of and ability to adapt to individual learning styles.
Outstanding presentation, and leadership skills.
Work History
04/2021 to Current
Training Program Administrator Livongo Health, Inc. – Boston, MA,
Participates in creating and implementing training programs for 1300+ staff. Designs an evaluation system for the training program that addresses all four levels of learning (skills, knowledge, verbal, non-verbal).
Manages or coordinates new staff orientation training for more than 1500+ new employees, interns, and students each year.
Directs the hospital training program needs assessment, planning and evaluation efforts.
Assists with the development and implementation of training and policies governing all training programs.
Directs the development, maintenance, and security of Learning Management system for 1300+ employees. Establishes criteria for training record system. Supervises the staff in the LMS development and maintenance.
Maintain physical training records (e.g., trainee lists, schedules and attendance rosters and staff training paperwork).
Provide training data reports to designated administrative committees as needed.
Hires, manages, develops, and trains ten instructors and one program assistant, established, monitored goals, and conducted performance reviews.
Schedules classes based on availability of classrooms, equipment, and instructors. Selected and assigned instructors to conduct specific training programs. Reviews course materials and observes presentations to determine the quality and relevance of the training. Uses outside resources such as program experts, books, films, and other available material as appropriate.
Plan and organize work to meet the organization training objectives, state, and federal regulations. Meets with State and Federal agency during hospital surveys about training compliance as needed.
Evaluated the effectiveness of training programs and recommended improvements to upper management.
Manages department budget. Monitors expenditures to ensure conformity to budget category allowances.
Maintains knowledge of current trends and developments in the field by reading appropriate books, journals, and other literature and attending related seminars and conferences. Applies pertinent new knowledge to performance of other responsibilities.
Provides consultation pertaining to human resource development and organizational development to internal and external customers.
Represents the department on various committees and within various meeting.
05/2006 to 04/2007
Payroll Technician 2Florida Gulf Coast University – Fort Myers, FL,
Assisted the preparation of bi-weekly payroll for 2600+ employees, including coordinating with Program Directors and assistants for timesheet corrections.
Reviewed data for payroll action form, new hire packets, timesheets and other payroll miscellaneous documents and inputted in the Peoplesoft computer system. Maintained payroll information to ensure accuracy of bi-weekly payroll.
Assisted employees with status changes, including updating W-4 and G-4 forms.
Processed retirement, Leave without Pay, separation notices, overtime, FLSA, garnishments and other payroll related forms.
Monitored and tracked employees on leave without for overpayment prevention.
Resolved employee payroll issues.
Acted as liaison between employees and Regional Payroll Office.
Planned, developed, and taught transaction classes for new and current employees.
Performed general clerical duties.
Served as backup staff for Recruitment Department.
01/2006 to 05/2006
Personnel Benefit Technician 1Abm – Edgar, WI,
Processed enrollment paperwork and benefits forms for new hires.
Received and reviewed benefit selection forms and assisted employees with miscellaneous benefit data status changes.
Input and maintained benefits information in various computer programs, including PeopleSoft and GO benefit systems.
Resolved employee benefits issues.
Assisted with the planning, developing, and teaching benefits orientation class for new employees.
Planned and coordinated the Health and Retirement Fair.
Processed retirement, deferred compensation, death claims, or other claims and acts as liaison between insurers and recipients.
Responded to routine inquiries about the organization and its employees.
Monitored and tracked employee annual and sick leave.
Monitored and tracked employees on family medical leave for collection of benefit premiums.
Performed general clerical duties, include producing reports biweekly, quarterly and annually.
Maintained a consistent, high-quality, customer-focused orientation when conducting business and providing services to employees, job applicants, the general public and other external customers.
Received, logged, and maintained worker’s compensation claims and files.
Process Worker’s Compensation claim and reconcile monthly reports.
Served as back up staff for Recruitment Department.
Maintained confidentiality of all employee information.
12/2005 to 01/2006
Patient Account Technician Hospital Department Of Behavioral Health And Intellectual Disability Services – City, STATE,
Reviewed daily admission summaries to identify patients with possible Medicare, Medicaid, hospitalization insurance, or other third-party coverage.
Interviewed patient, or other responsible party. Obtained appropriate financial information.
Obtained release forms and other required documents according to established guidelines.
Entered patients information in to computer system.
Out processed patients in billing system upon hospital discharge.
Established files for new patients and filed paperwork as required.
Assisted with mailing billing information according to established guidelines and timeframes.
Regularly reviews mail returned as undeliverable and appropriately tracks forwarding addresses or other delivery problems.
Preformed all other duties assigned.
09/2003 to 12/2005
Program AssistantDepartment Of Behavioral Health And Intellectual Disability Services – City, STATE,
Served as liaison between Director and (5) Department Managers.
Processed personnel actions and related transactions, administered payroll, researched policies and procedures to ensure DHR and DDS guidelines compliance.
Maintained leave grid forms, employee time cards and personnel records, participated in departmental and facility interview process, conducted orientation and training for new employees.
Compiled and reconciled monthly the Department's budgets, detailing expenditures which includes tracking purchase orders.
Initiated, composed and accurately typed correspondence and reports.
Created, organized and maintained filing and record keeping systems.
Maintained, monitored, and completed requisitions for office and department supplies.
Coordinated office and administrative functions.
Scheduled appointments, classes and developed daily calendar for the Director.
Handled incoming calls (3-5 lines) and greeted visitors in professional, friendly manner.
Assisted with planning and training of new Program Assistants to the work area.
08/2000 to 07/2002
Payroll CoordinatorFairbanks Native Association Headquarters – City, STATE,
Supervised all relevant functions in the preparation of bi-weekly payroll for 450+ employees, including coordinating with Program Directors and assistants for timesheet corrections.
Reviewed data for payroll action form, new hire packets, timesheets and other payroll documents and approved data for computer input and reviewed all computer output for accuracy.
Processed various garnishments, including child support, bankruptcies, and tax levies.
Maintained 450+ accurate individual employee payroll and benefit files.
Oriented new employees in appropriate benefits.
Enrolled and processed benefit enrollments and prepared separation paperwork, including COBRA.
Maintain records and prepare reports for group insurance, annual leave, and other year-end reports, to include preparing monthly reconciliation for group insurance accounts for payment.
Prepared and submitted timely and accurate reports concerning payroll quarterly and annually for Federal and State tax obligations and payments.
Reconciled payroll and benefit reports to the general ledger.
Answered Internal Revenue Service Inquires.
Managed and administered company's retirement plan.
Maintained current consistent knowledge with federal and state laws that related to payroll and taxes regulations.
Performed various statistical analysis reports. (Compared salaries, bonuses, hours worked to current budget).
Completed periodic surveys and responds to inter-company requests for information.
Assisted writing grants and preparing budgets for fiscal year.
Supervised three payroll clerks and accounting technicians.
Education
Expected in 12/2013 to to
MBA: Southern Wesleyan University - Central, SC GPA:
Expected in 12/2005 to to
Master of Science: Southern Wesleyan University - Central, SC GPA:
Expected in 2003 to to
Bachelor of Science: Management Park University - Kansas City, MO GPA:
Expected in 2003 to to
Associate of Science: Management Park University - Kansas City, MO GPA:
Expected in 2002 to to
Associate of Applied Science: Accounting University of Alaska Fairbanks - Fairbanks, AK GPA:
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