Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Focused and analytical professional with many years of success in financial analysis and reporting. Poised in delivering advanced Excel, Tableau, SQL, and Power Bi reporting to plan, design, execute and evaluate report results. Considered an expert in analyzing business needs using technical skills to provide data and information analysis to achieve continuous improvement. Proficient in advanced formulas and functions to produce data-driven reports. Delivering expertise in writing SQL queries and data analysis.

  • Data Analysis
  • Predictive modeling
  • Strategic Planning
  • Business process mapping
  • SQL and databases
  • Data tracking applications
  • Query execution
  • Operations management
  • Creative problem solving
  • Database Management
  • Presentation materials
  • Concise time management
  • Statistical methodology
  • Report automation
  • Performance metrics evaluation
  • Accuracy and efficiency
  • Reporting efficiency and accuracy
  • Workflow Analysis
  • Technical Writing
  • Pivot tables
  • Microsoft Office Suite
  • Business operations
Work History
Training Manager/Reporting Analyst, 09/2020 to Current
Loan DepotRoseville, CA,
  • Contributed to design reviews for comprehensive testing scenarios.
  • Obtained new sources of market data to update business initiatives and performance reviews.
  • Coordinated monthly meetings to discuss resolutions for exception reporting.
  • Generated queries utilizing Explore Analytics, Tableau and PowerBi to create required reports.
  • Captured business functions and technology underpinnings to translate data into reports for foreclosures, defaults and claims.
  • Produced quality reports formatted in compliance with data quality standards.
  • Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
  • Created reports to assist executive leadership in decision-making processes.
  • Reviewed and analyzed systems functions and reporting processes for accuracy.
  • Automated multiple reporting tasks through creation of reporting tools.
  • Defined reporting requirements to support call center strategy and drive improvements.
  • Prepared documentation for business analysts and updated client data.
  • Maintained ongoing schedule and documentation for all reporting procedures.
Service Desk Analyst, 07/2019 to 09/2020
Apex Digital Solutions, IncSouthfield, MI,
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
  • Diagnosed and resolved user system functionality issues to enable completion of desired operations.
  • Created Company Knowledge Base for internal and external employees.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Helpdesk Support Engineer, 10/2018 to 05/2019
Maricopa County Sheriff’s OfficeCity, STATE,
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Configured hardware, devices and software to set up work stations for employees.
  • Manage Mainframe speeds, Temps and jobs.
  • Ensure that a through plan is in place for Office 365 migration with the least interference of day to day activities.
  • Planning and integration of mainframe swap with little down time.
  • Use knowledge of SQL and coding skills to ensure high level resolution of problems on Linux platform
  • Ensure all county webpages and reports were backup through the server each night.
  • Implement and review change management requests from the client to management and involved teams.
  • Update and resolved user issues, managed knowledge base, and change requests via the remedy ticketing system.
Tier 2 Application Specialist, 04/2018 to 09/2018
Republic ServicesCity, STATE,
  • Act as the first line of defense in determining the root cause of application malfunctions.
  • Advanced knowledge of complicated queries in UNIX and SQL
  • Clear work prioritization, organizational and time management skills
  • Receives level 2 assistance requests through ServiceNow and tracks them through resolution to ensure service levels are met
  • Upload documents to SQL Server to query against for high level reports.
  • Ensure database compliance and critical information protection.
  • Maintain a deep knowledge of 13 applications and potential problems and fixes.
  • Work with several teams to ensure major project are completed in a timely manner.
Bachelor of Science: Information Technology, Expected in 03/2018
University of Phoenix - Tempe, AZ
  • Minored in Advanced Networking
Master of Science: Business Analytics, Expected in 05/2020
Grand Canyon University - Phoenix, AZ

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    School Attended

    • University of Phoenix
    • Grand Canyon University

    Job Titles Held:

    • Training Manager/Reporting Analyst
    • Service Desk Analyst
    • Helpdesk Support Engineer
    • Tier 2 Application Specialist


    • Bachelor of Science
    • Master of Science

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