Training Manager/Reporting Analyst Resume Example Loandepot.Com LLC

TRAINING MANAGER/REPORTING ANALYST

Professional Summary

Focused and analytical professional with many years of success in financial analysis and reporting. Poised in delivering advanced Excel, Tableau, SQL, and Power Bi reporting to plan, design, execute and evaluate report results. Considered an expert in analyzing business needs using technical skills to provide data and information analysis to achieve continuous improvement. Proficient in advanced formulas and functions to produce data-driven reports. Delivering expertise in writing SQL queries and data analysis.

Skills

Data Analysis
Predictive modeling
Strategic Planning
Business process mapping
SQL and databases
Data tracking applications
Query execution
Operations management
Creative problem solving
Database Management
Presentation materials

Concise time management
Statistical methodology
Report automation
Performance metrics evaluation
Accuracy and efficiency
Reporting efficiency and accuracy
Workflow Analysis
Technical Writing
Pivot tables
Microsoft Office Suite
Business operations

Work History

09/2020 - CurrentTraining Manager/Reporting Analyst | LoanDepot.Com LLC - Scottsdale, AZ

Contributed to design reviews for comprehensive testing scenarios.
Obtained new sources of market data to update business initiatives and performance reviews.
Coordinated monthly meetings to discuss resolutions for exception reporting.
Generated queries utilizing Explore Analytics, Tableau and PowerBi to create required reports.
Captured business functions and technology underpinnings to translate data into reports for foreclosures, defaults and claims.
Produced quality reports formatted in compliance with data quality standards.
Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
Created reports to assist executive leadership in decision-making processes.
Reviewed and analyzed systems functions and reporting processes for accuracy.
Automated multiple reporting tasks through creation of reporting tools.
Defined reporting requirements to support call center strategy and drive improvements.
Prepared documentation for business analysts and updated client data.
Maintained ongoing schedule and documentation for all reporting procedures.

07/2019 - 09/2020Service Desk Analyst | LoanDepot.Com LLC - Scottsdale, AZ

Engaged in user support interactions via telephone, chat and email platforms.
Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
Addressed user customer service concerns and decided when to escalate problems to specialist team members.
Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
Diagnosed and resolved user system functionality issues to enable completion of desired operations.
Created Company Knowledge Base for internal and external employees.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

10/2018 - 05/2019Helpdesk Support Engineer | Maricopa County Sheriff's Office - Phoenix, AZ

Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Configured hardware, devices and software to set up work stations for employees.
Manage Mainframe speeds, Temps and jobs.
Ensure that a through plan is in place for Office 365 migration with the least interference of day to day activities.
Planning and integration of mainframe swap with little down time.
Use knowledge of SQL and coding skills to ensure high level resolution of problems on Linux platform
Ensure all county webpages and reports were backup through the server each night.
Implement and review change management requests from the client to management and involved teams.
Update and resolved user issues, managed knowledge base, and change requests via the remedy ticketing system.

04/2018 - 09/2018Tier 2 Application Specialist | Republic Services - Scottsdale, AZ

Act as the first line of defense in determining the root cause of application malfunctions.
Advanced knowledge of complicated queries in UNIX and SQL
Clear work prioritization, organizational and time management skills
Receives level 2 assistance requests through ServiceNow and tracks them through resolution to ensure service levels are met
Upload documents to SQL Server to query against for high level reports.
Ensure database compliance and critical information protection.
Maintain a deep knowledge of 13 applications and potential problems and fixes.
Work with several teams to ensure major project are completed in a timely manner.

Education

03/2018University of Phoenix, Tempe, AZBachelor of Science: Information Technology

Minored in Advanced Networking

05/2020Grand Canyon University, Phoenix, AZMaster of Science: Business Analytics

Resume Overview

Companies Worked For:

LoanDepot.Com LLC
Maricopa County Sheriff's Office
Republic Services

School Attended

University of Phoenix
Grand Canyon University

Job Titles Held:

Training Manager/Reporting Analyst
Service Desk Analyst
Helpdesk Support Engineer
Tier 2 Application Specialist

Degrees

Bachelor of Science : Information Technology
Master of Science : Business Analytics

Training Manager/Reporting Analyst Resume Example

Resume Score: 80%

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