Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

JOB OBJECTIVE Strong technical ability and knowledge of all communications and information systems integrations within the U.S Navy Communications/Information Technology industry for large-scale deployment of networks. Superior management skills, capable of leading professionals, maximizing personal productivity and creating cohesive team environment. Experienced Training Instructor adept a customizing training to meet diverse needs. Successful at maintaining compliance with company and government regulations, as well as training new staff on proper procedures and performance strategies. Desiring a permanent position with an expanding company.

  • Trainer mentoring
  • Training initiatives
  • Planning and coordination
  • Public speaking
  • Lesson planning
  • Course development
  • Program management
  • Operation monitoring
  • Information tracking
  • Issue resolution
  • Maintenance and repair
Training Instructor, 11/2018 - Current
Veterans Health Administration Yukon, OK,
  • Perfectly maintained records, document, and all administrative paperwork for over 100 students over the course of three years.
  • Consistently ensured all publications were up to date and maintained.
  • Reviewed all outgoing paperwork for grammatical correctness and that they were within standards.
  • Corresponded with other training entities to ensure consistency in training methods and practices.
  • Review and modify course schedules.
  • Coordinate and resolve any issues with student's pay, lodging, and travel.
  • Prepared correspondence at the end of each convene highlighting all successes and discrepancies throughout the duration of the course.
  • Mentored new instructors on teaching strategies and standard procedures.
  • Upheld all company guidelines, compliance standards and quality control procedures.
  • Assessed training requirements and devised effective class plans.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
  • Completed frequent assessments of training materials, structure and success rates to enhance program.
  • Identified and solved complex problems related to employee training, management and business direction.
  • Delivered in-depth, valuable training sessions to employees both in-person and via teleconferencing systems.
  • Produced training materials to engage and educate individuals.
  • Developed complete training programs and led training using expert learning techniques.
  • Reviewed training delivery methods to optimize training effectiveness and costs.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Administered course content, schedules and attendance utilizing learning management system (LMS).
  • Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
  • Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
Communications Watch Officer, 01/2015 - 11/2018
Liberty Tax Service Dayton, TN,
  • Maintained over 50 up to date publications for inspections and continuously verified they were up to date.
  • Responsible for administrative work in the division that reviewed for clarity, grammatical and procedural correctness, and in accordance with current regulations and standards.
  • Drafter and reviewed standard operating procedures for best practices.
  • Prepared and administered briefs for training evolutions.
  • Maintained historical files to analyze trends in services.
  • Supervised and certified telecommunications personnel in the instruction of network computer systems security to include CENTRIXS, ADNS, ISNS, GCCS-M, NTCSS and NMT system suites.
  • Evaluate over 40 military personnel in the use of LF, HF, VHF, UHF and SATCOM SHF/EHF (satellite communications) equipment and the operation of various encryption devices and troubleshooting techniques.
  • Effectively led monthly EKMS (Electronic Key Management System) local element training to maximize efficiency, impact and compliance amongst multiple divisions and personnel.
  • Inspected local EKMS accounts ensuring prompt and accurate preparation of account submission, correspondence, message, and accounting reports per regulation.
  • Verify Local Element accounts maintain record of accountability for issued COMSEC keys.
  • Responsible for all administrative and operational programs, including applicable command instructions and notices.
  • Knowledgeable in classified systems including JWICS and SIPRNET.
  • Key leader in reducing Electromagnetic Interference (EMI).
  • Well versed in Hazardous Electromagnetic Radiation to Ordnance (HERO/HERP/HERF) and EMCON.
  • Utilized programs such as AESOP and RTSO to develop COMMPLANS and OPTASK COMMS.
  • Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
  • Tested, repaired and updated equipment systems and components to meet current and expected demands.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Office Employee, 12/2013 - 01/2015
Blue Beacon Truck Wash Office Employee City, STATE,
  • Worked in the office as a cashier and receptionist with some managerial duties.
  • Hours worked: 40+ HRS/week.
  • Managed cash flow for all trucking companies in a specialized system specifically used by this company.
  • Maintained a meticulously kept logs for all employees and customers.
  • Learned proper bookkeeping skills as well as managerial skills through maintaining pay and various tasks of other employees.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Maintained business records by updating customer information.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Received and screened high volume of internal and external communications.
  • Automated office operations to manage client correspondence, record tracking and data communications.
Education and Training
High School Diploma: , Expected in 05/2014
Neosho High School - Neosho, Missouri,
Bachelor of Science: Nutrition Sciences, Expected in 06/2021
Purdue University Global - West Lafayette, Indiana,

A+ Certification, April 2015

Master Training Specialist, May 2020

Additional Information
  • Active Top Secret, SCI, U.S. government security clearance.
  • Active Duty: 02/2015 to 01/2022. Honorable Discharge.

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Resume Overview

School Attended

  • Neosho High School
  • Purdue University Global

Job Titles Held:

  • Training Instructor
  • Communications Watch Officer
  • Office Employee


  • High School Diploma
  • Bachelor of Science

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