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Training Development Manager Resume Example

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JC
Jessica Claire
, San Francisco, (555) 432-1000, resumesample@example.com
Professional Summary
Seasoned professional with years of expertise in curriculum development, classroom and online facilitation and instructional design practices. Extensive experience in customer service, organizational development, investment management, operations, and strategic planning in the private and public sector. An expert in the design and delivery of customized organizational development interventions that improve performance and a certified trainer in modern classroom operations. Strong interpersonal skills and the ability to influence others, conduct effective research and analysis; and build collaborative and diverse relationships with individuals of all levels.
Skills
  • Microsoft Office Suite
  • Adobe Captivate
  • Audacity
  • Blackboard Learn
  • Academic, Training materials
  • Adobe, Training programs
  • Streamline, Tutoring
  • Agency, Workshops
  • Coaching
  • Conflict Resolution
  • Clients
  • Customer satisfaction
  • Customer Service
  • Delivery
  • Financial
  • HR
  • Instructor
  • Instruction
  • Instructional Design
  • Leadership Development
  • Materials
  • Mentoring
  • MERIDIAN
  • Money
  • Microsoft Office Suite
  • Needs analysis
  • Office Administration
  • Organizational Development
  • Organizational
  • Policies
  • Process Improvement
  • Program Management
  • Progress
  • Proposals
  • Relationship Management
  • Research
  • Sales
  • Strategy
  • Strategic
  • Strategic Planning
Work History
12/2019 to Current Training & Development Manager Securitas Security Services Usa, Inc. | , ,
  • Roles and Responsibilities.
  • Manages the design and delivery of all in-house regulatory and strategic instructor-led and online training programs as per the company's Strategic Plan.
  • Leads the coordination and execution of the New Employee Orientation process and facilitates required classes as scheduled.
  • Liaises and collaborates with management to ensure employees' strategic and regulatory compliance for all training and development activities.
  • Drives organizational change and performance improvement through needs analysis, research and evaluation methodologies aligned to industry best practices and organizational strategic objectives.
  • Collaborate with staff to maximize customer satisfaction, streamline procedures, and improve customer service delivery.
  • Evaluate operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
06/2019 to Current Training /Content Designer Redshelf | , ,
  • Roles and Responsibilities.
  • Partners with internal and external stakeholders to design, develop, and deliver training courses that meet MERIDIAN's strategic goals and objectives.
  • Manages and facilitates updates to training materials based on the evolving needs of the business and in response to requests from SME's and management.
  • Manages and facilitates the administration of Learning Management System.
  • Leverages Adobe Captivate to develop and revamp new training and development projects.
06/2018 to 07/2021 Lead Instructor, Office Administration United Education Institute | City, STATE,
  • Facilitated delivery of the didactic and hands-on/lab components of the Business Office Administration program.
  • Facilitated virtual classes for students and faculty utilizing online platforms Zoom and Microsoft Teams.
  • Maintained accurate and timely records of students' attendance, academic grades, and progress.
  • Conducted one-on-one student advisements, course-specific student academic remediation and student coaching/tutoring.
  • Developed guides and course materials to reinforce lecture information and help students learn.
  • Designed and facilitated training for new instructors on systems and curriculum management strategies.
01/2013 to 12/2017 Independent Consultant / RECHARGED LEARNING & PERFORMANCE CONSULTANTS | , ,
  • Partnered with key financial institutions on major customized initiatives to include Financial Independence, Financial Inclusion and Sales Mentoring.
  • Developed Workbooks /Manuals/Guides for all training initiatives as well as Training of Trainers interventions.
  • Provided HR and OD consultancy services to major construction company to include the development and implementation of policies and procedures, strategic planning, and strategic retreats.
  • Facilitated workshops on Money Management, Leadership Development, Customer Service and Conflict Resolution for several clients as needed.
07/2015 to 12/2017 Curriculum Development Specialist / Management Institute | , ,
  • Developed customized training and consultancy proposals to drive the achievement of operational and strategic targets for the Agency.
  • Lead research to ascertain needs that informed the development of new curricula and the review of existing training products and services in line with instructional design best practices.
  • Initiated stakeholder consultations to build strategic relationships at all levels internally and externally.
  • Developed and facilitated the first internal Staff Retreat for the Agency.
01/2004 to 12/2012 Corporate Training Manager NA | , ,
  • Managed the design and delivery of all in-house regulatory and strategic instructor-led and online training programs as per the company's Training Plan and Strategy.
  • Lead the coordination and execution of the New Employee Orientation process and facilitated instruction as scheduled.
  • Managed strategic and regulatory compliance for all training and development activities.
04/2001 to 12/2003 Client Relations Officer NA | , ,
  • Managed the design and delivery of all in-house regulatory and strategic instructor-led and online training programs as per the company's Training Plan and Strategy.
  • Lead the coordination and execution of the New Employee Orientation process and facilitated instruction as scheduled.
  • Managed strategic and regulatory compliance for all training and development activities.
Education
Expected in 2013 Master of Science | Education – Instructional Technology PURDUE University, , GPA:
Expected in 2007 Bachelor of Science | Management Nova Southeastern University, , GPA:
Work History
12/2019 to Current Training & Development Manager Meridian Behavioral Healthcare | ,
  • Roles and Responsibilities.
  • Manages the design and delivery of all in-house regulatory and strategic instructor-led and online training programs as per the company's Strategic Plan.
  • Leads the coordination and execution of the New Employee Orientation process and facilitates required classes as scheduled.
  • Liaises and collaborates with management to ensure employees' strategic and regulatory compliance for all training and development activities.
  • Drives organizational change and performance improvement through needs analysis, research and evaluation methodologies aligned to industry best practices and organizational strategic objectives.
  • Collaborate with staff to maximize customer satisfaction, streamline procedures, and improve customer service delivery.
  • Evaluate operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
06/2019 to Current Training /Content Designer Meridian Behavioral Healthcare | ,
  • Roles and Responsibilities.
  • Partners with internal and external stakeholders to design, develop, and deliver training courses that meet MERIDIAN's strategic goals and objectives.
  • Manages and facilitates updates to training materials based on the evolving needs of the business and in response to requests from SME's and management.
  • Manages and facilitates the administration of Learning Management System.
  • Leverages Adobe Captivate to develop and revamp new training and development projects.
06/2018 to 07/2021 Lead Instructor, Office Administration United Education Institute | Morrow, GA
  • Facilitated delivery of the didactic and hands-on/lab components of the Business Office Administration program.
  • Facilitated virtual classes for students and faculty utilizing online platforms Zoom and Microsoft Teams.
  • Maintained accurate and timely records of students' attendance, academic grades, and progress.
  • Conducted one-on-one student advisements, course-specific student academic remediation and student coaching/tutoring.
  • Developed guides and course materials to reinforce lecture information and help students learn.
  • Designed and facilitated training for new instructors on systems and curriculum management strategies.
01/2013 to 12/2017 Independent Consultant / RECHARGED LEARNING & PERFORMANCE CONSULTANTS | ,
  • Partnered with key financial institutions on major customized initiatives to include Financial Independence, Financial Inclusion and Sales Mentoring.
  • Developed Workbooks /Manuals/Guides for all training initiatives as well as Training of Trainers interventions.
  • Provided HR and OD consultancy services to major construction company to include the development and implementation of policies and procedures, strategic planning, and strategic retreats.
  • Facilitated workshops on Money Management, Leadership Development, Customer Service and Conflict Resolution for several clients as needed.
07/2015 to 12/2017 Curriculum Development Specialist / Management Institute | ,
  • Developed customized training and consultancy proposals to drive the achievement of operational and strategic targets for the Agency.
  • Lead research to ascertain needs that informed the development of new curricula and the review of existing training products and services in line with instructional design best practices.
  • Initiated stakeholder consultations to build strategic relationships at all levels internally and externally.
  • Developed and facilitated the first internal Staff Retreat for the Agency.
01/2004 to 12/2012 Corporate Training Manager Jamaica Money Market Brokers Limited | ,
  • Managed the design and delivery of all in-house regulatory and strategic instructor-led and online training programs as per the company's Training Plan and Strategy.
  • Lead the coordination and execution of the New Employee Orientation process and facilitated instruction as scheduled.
  • Managed strategic and regulatory compliance for all training and development activities.
04/2001 to 12/2003 Client Relations Officer Jamaica Money Market Brokers Limited | ,
  • Managed the design and delivery of all in-house regulatory and strategic instructor-led and online training programs as per the company's Training Plan and Strategy.
  • Lead the coordination and execution of the New Employee Orientation process and facilitated instruction as scheduled.
  • Managed strategic and regulatory compliance for all training and development activities.
Certifications
  • Council for Six Sigma Certification
  • Six Sigma White Belt Logical Operations Modern Classroom Certified Trainer
Affiliations
Association of Talent Development (ATD )
Skills
  • Microsoft Office Suite
  • AAdobe Captivate
  • AAudacity
  • BBlackboard Learn,
  • Academic, Adobe, streamline, Agency, Coaching, Conflict Resolution, clients, customer satisfaction, Customer Service, delivery, Financial, HR, instructor, instruction, Instructional Design, Leadership Development, materials, Mentoring, MERIDIAN, Money, Microsoft Office Suite, needs analysis, Office Administration, Organizational Development, organizational, policies, Process Improvement, Program Management, progress, proposals, Relationship Management, Research, Sales, Strategy, Strategic, Strategic Planning, training materials, training programs, tutoring, workshops
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    Resume Overview

    School Attended
    • PURDUE University
    • Nova Southeastern University
    Job Titles Held:
    • Training & Development Manager
    • Training /Content Designer
    • Lead Instructor, Office Administration
    • Independent Consultant / RECHARGED LEARNING & PERFORMANCE CONSULTANTS
    • Curriculum Development Specialist / Management Institute
    • Corporate Training Manager
    • Client Relations Officer
    Degrees
    • Master of Science
    • Bachelor of Science

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