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Training Coordination Manager Resume Example

Resume Score: 100%

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TRAINING COORDINATION MANAGER
Summary

Strategic and organized manager, able to prioritize and delegate tasks effectively to drive towards results. Possess well-developed interpersonal and relationship-building skills along with the ability to motivate and direct others in a supportive, collaborative team environment. Experience includes managing individuals of all ages, knowledge of education and training practices and coordination of multifaceted projects.

Highlights
  • Adept with improving processes and structures
  • Effective written and verbal communicator
  • Collaborates with multi-functional teams to meet deliverables
  • Flexible and analytical with a keen eye for details
  • Strong project management skills
  • Attentive to customer needs
  • Dynamic, results-oriented problem solver
Experience
Training Coordination Manager05/2013 to CurrentProvidence Health and ServicesRenton, WA
  • Coaches and cultivates a team of 10-27 individuals responsible for the registration, scheduling and logistical support of large ongoing education classes across 5 states, 20 locations and 75 training rooms
  • Directs coordination of multiple training modalities including in-person classes, webinars, virtual e-Learnings covering topics for both clinical and technical content across the Providence system
  • Administers and maintain nearly 250 IS training curricula in a Learning Management System (HealthStream) for Providence employed staff, affiliated physicians and partners with community connect hospitals totally approximately 100,000 students
  • Defines overall processes, guidelines and standard practices for complex scheduling of concurrent Epic class schedules for new hire training and deployments through the development of online tools and resources
  • Executes strategic initiatives involving large volumes of simultaneous deliverables while accomplishing individual project goals
  • Motivates employees to perform at their potential during a high stress environment of continual change
  • Prioritizes tasks, foresee impacts and potential roadblocks while ensuring accuracy and deadlines of deliverables
  • Analyzes data regularly to evaluate current processes and define future improvements
  • Collaborates with leadership (CNOs and administrators) to guarantee successful outcomes
  • Pursues professional development opportunities in Leadership Fundamentals, Fierce Conversations, Crucial Accountability, Emotional Intelligence, and Personalysis.
Epic Training Scheduling Manager / Epic Principal Trainer03/2011 to 05/2013Providence Health and ServicesRenton, WA
  • Led a team of 12 coordinators in accomplishing rigorous goals, objectives and deliverables through the creation of 40 Epic training schedules comprised of over 20,000 classes
  • Supervised a customer service team supporting multiple sites each with unique needs
  • Gathered customer requirements analyzing multiple data points to create project plan for the implementation of complex Epic training schedules
  • Maintained the master training environment while collaborating with key individuals (Database administrators, Principal Trainers and Epic representatives) to resolve issues
  • Coordinated three separate MST environment build events hosting between 20-50 people; received accolades from Epic staff regarding the success of the events
  • Designed and implemented a Train the Trainer curriculum for Principal and Credentialed Trainers

Educator / District Technology Instructor / Technology Specialist08/2003 to 03/2011MUKILTEO SCHOOL DISTRICTMukilteo, WA
  • Led a team of 20 individuals in the completion of three successive year-long technology projects
  • Managed a five person team in the training, support and implementation of a computer-based grading system for 50 teachers
  • Assigned tasks and workload of district technology technician, classroom support person and volunteers for five years
  • Planned, organized and instructed a wide variety of motivational and instructional strategies to engage active learning for diverse learners of all ages
  • Designed curriculum and assessments to meet individual needs
  • Integrated cutting edge technology to enrich daily instruction (Internet, videos, document camera, interactive whiteboard and individual voting devices)
  • Collaborated with colleagues to analyze student needs and progress, plan common assessments, and implement effective teaching practices
  • Developed and taught courses in the use of new technology and software to adults with varying levels of skills, knowledge, and abilities throughout the school district
  • Provided technical support for 100+ computer users including troubleshooting, installing and maintaining hardware and software
  • Equipped colleagues to achieve technology competencies for Microsoft Office Suite and ActivInspire (interactive whiteboard software) through the creation of technical training materials and user guides
  • Collected and analyzed data for entire school student body to determine school improvement goals
Education
ADT/Prelude Certification2011Epic UniversityMadison, WI
Master of Arts: Teaching2002University of WashingtonSeattle, WA
Bachelor of Arts: Speech Communication2000University of WashingtonSeattle, WA
Skills

Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Publisher, Sharepoint, Word)

Advanced knowledge of Learning Management System (HealthStream)

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Resume Overview

Companies Worked For:

  • Providence Health and Services
  • MUKILTEO SCHOOL DISTRICT

School Attended

  • Epic University
  • University of Washington

Job Titles Held:

  • Training Coordination Manager
  • Epic Training Scheduling Manager / Epic Principal Trainer
  • Educator / District Technology Instructor / Technology Specialist

Degrees

  • ADT/Prelude Certification 2011
    Master of Arts : Teaching 2002
    Bachelor of Arts : Speech Communication 2000

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