Training Consultant Resume Example GMFINANCIAL/ AMERICREDIT

TRAINING CONSULTANT

Professional Summary

Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods, and implementing team-building activities to meet training needs. Bringing 20 years of experience.

Skills

Marketing
Meetings
Staffing
Workshop teaching
Quality assurance
Product development
Classroom experience
Training program development
Dealer training
Online training experience
Employee training
Workshop coordination
Public speaking

Product promotions
Multi-tasking strength
Problem-solving skills
Social perceptiveness
Sales training
Sale expertise
Exceptional customer service
Professional demeanor
Customer and client relations
Company branding
Networking
Communication skills
Developing policies

Work History

08/2013 to 06/2020Training ConsultantGMFINANCIAL/ AMERICREDIT | Arlington, TX

Trained over 100 dealers, managers and sales personnel on best practices and protocol
Promoted branding initiatives by planning and organizing events and new program rollouts
Reduced learning gaps by effectively delivering corporate training communications to over 100 managers across 50 states for all GM dealerships
Boosted employee morale and effectively troubleshot issues to eliminate work flow down time
Enhanced customer satisfaction ratings by resolving account issues efficiently
Trained to properly and compassionately interact with clients coming from all walks of life and all life situations
Taught weekly internal classes to more than 50 employees
Assessed students prior to classes, during instruction and at end of each course
Collaborated with management to assess current needs, trends and deficiencies in order to develop targeted training programs
Worked closely with employees after training to check on progress and provide further instruction
Designed and directed orientation and training programs to meet client needs
Gathered data about course success and participant experiences to help with future course planning
Coordinated travel arrangements for trainers
Assess marketing potential of new and existing store locations
Visit franchised dealers to stimulate interest in establishment or expansion of programs
Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business
Monitor customer preferences to determine focus of sales efforts
Resolve customer complaints regarding sales and service
Contact prospective customers to present information and explain available services
Prepare forms or agreements to complete sales
Develop prospects from current commercial customers, referral leads, or sales or trade meetings

12/1999 to 07/2013Sales Person; Sales and Finance ManagerDENNIS EAKIN | KILLEEN, TX

Check loan agreements to ensure that they are complete and accurate, according to policies
Refer loans to auto lenders for approval
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of obtaining loans
Interview applicants and request specified information for loan applications
Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork
Maintain current knowledge of credit regulations
Calculate amount of debt and funds available to plan methods of payoff and to estimate time for debt liquidation
Contact creditors to explain clients' financial situations and to arrange for payment adjustments so that payments are feasible for clients and agreeable to creditors
Resolve customer complaints regarding sales and service
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
Determine price schedules and discount rates
Monitor customer preferences to determine focus of sales efforts
Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
Quote prices, credit terms, or other bid specifications
Answer customers' questions about products, prices, availability, or credit terms
Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
Negotiate prices or terms of sales or service agreements
Demonstrate and explain the operation and use of products
Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments

09/1993 to 09/1999Sergeant/ Medical AssistantUS ARMY | SAN ANTONIO, TX

Record patients' medical history, vital statistics, or information such as test results in medical records
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
Interview patients to obtain medical information and measure their vital signs, weight, and height
Prepare and administer medications as directed by a physician
Explain treatment procedures, medications, diets, or physicians' instructions to patients
Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures

Education

05/1994High School DiplomaELLISON HIGH SCHOOL, Killeen, Texas

Nursing AdministrationCentral Texas College, Killeen, TX

Resume Overview

Companies Worked For:

GMFINANCIAL/ AMERICREDIT
DENNIS EAKIN
US ARMY

School Attended

ELLISON HIGH SCHOOL
Central Texas College

Job Titles Held:

Training Consultant
Sales Person; Sales and Finance Manager
Sergeant/ Medical Assistant

Degrees

05/1994 High School Diploma
Nursing Administration

Training Consultant Resume Example

Resume Score: 80%

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