(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Training and Development Manager motivated to improve employee performance, organization and retention by creating environment of mutual respect, trust, and accountability. Offering 12 years of experience in staff development, process and productivity improvements, performance management and curriculum design. Successful at developing, coordinating, delivering, budgeting, tracking and reporting training programs for employees at all levels.

  • Business Strategies
  • Business Leadership
  • Strong Leader
  • Logistics
  • Planning
  • Learning Programs
  • Business Management
  • Talent Acquisition
  • Training And Development
University of Phoenix Phoenix, AZ, Expected in 05/2000 BA : Business Administration & Management - GPA :
Work History
Cvs Health - Training Consultant
Akron, OH, 04/2021 - Current
  • Worked with key stakeholders to plan and align overall organizational training strategy.
  • Maintained, created and evaluated training materials and explored new software, industry trends and techniques to deliver excellence in learner outcomes and enhanced technologies.
  • Collaborated with solutions design in continuous alignment of content and materials for new hire training and beyond.
  • Developed and evaluated performance of training specialists, performance specialists and project leads. Delivered feedback/coaching on performance to plan to promote engagement of team.
  • Coordinated logistics of and delivered training to (on average) 35 new hire advisors (per session). Training Specialists conducted both in class room and virtual through zoom. New sessions started monthly. Entire program lasting 90 days.
  • Recorded videos and wrote instructions to facilitate online and remote training programs.
  • Monitored training reports within learning management system for respective roles to promote completion of OTJ new hire courses and annual compliance training completion.
  • Created reports and provided administrative support of training systems and databases such as Oracle, NICE, Taleo and SharePoint.
  • Analyzed company new hire training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in increased retention.
  • Leveraged call recording evaluations to provide coaching, feedback, and compliance information to new hire advisors.
  • Coordinated training schedules and activities.
  • Developed and effectively managed training budget.
  • Fostered client centric, inclusive, diverse and equitable culture.
Jost Chemical Co. - Training and Development Manager
Saint Louis, MO, 11/2019 - 11/2020
  • Managed new employee on-boarding and orientation training process for more than 500 employees each year.
  • Anticipated business growth cycles, talent planned and recruited.
  • Improved revenue generation of new hires 35% by implementing new, improved onboarding process.
  • Delivered wide variety of courses focused on leadership, sales management and business practices to effectively enhance communication, team cohesion and group performance.
  • Assessed skill gaps for sales contractors and sales directors and developed training courses and videos to meet identified needs.
  • Delivered new employee onboarding and training sessions via Zoom and Teams.
  • Organized, scheduled, ran and evaluated leadership seminars, workshops and self-paced trainings.
  • Created training manuals, multimedia visual aids and educational materials.
  • Established goals and KPIs for new sales contractors and worked with sales directors to reviewed monthly performance.
National Bank - VP, Training Manager
City, STATE, 10/2015 - 01/2018
  • Managed team of 15 new hire classroom trainers and training specialists. Responsible for overall performance and development of staff along with assigned projects, compliance standards, and training calendar.
  • Conducted orientation sessions and organized on-the-job training for over 200 new hire employees each year. This included, product, service, sales and system foundations training.
  • Designed performance-based and knowledge-based tests to measure new hire understanding of program content.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
  • Built strong partnerships with key stakeholders, clients and HR partners to drive overall training strategy.
  • Promoted and supported current adult learning theory. Keeping current with latest organizational and individual behavioral research, theory and training delivery technologies.
  • Created mortgage lending sales training programs and workshops to include mortgage lending processes, procedures, concepts, and practices. Content delivered through web based curriculum, classroom instruction, zoom sessions and OTJ training workbooks.
Bank Of America - Regional Training Executive
City, STATE, 01/2001 - 11/2008
  • Directed training programs and development paths for executives, managers and front-line associates.
  • Managed team of 25 associates within L&D Department of retail bank. Responsible for overall performance and development of trainers, market performance consultants, solutions designers and operations analysts.
  • Provided timely, ongoing coaching, communication and feedback to employees in order to promote engagement, professional development and leadership accountability.
  • Partnered with sales, marketing, customer engagement, HR and operation's SMEs to develop solutions and accomplish shared objectives.
  • Served as consultant to senior leadership in analyzing training programs and establishing overall performance standards.
  • Managed multiple projects under tight deadlines across variety of areas to include new hire onboarding, employee experience, talent assessments, incentive measures, leadership development, mortgage 101/102, Banking Center Manager College, and performance management.
  • Approved the content, design, implementation and delivery of broad base training programs to meet identified needs. Leveraged needs analysis process to identify issues and used evaluation feedback to maintain & create new training tools and programs.
  • Worked with solutions design team to develop training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference materials.
  • Maintained learning management system (LMS) and other training software. Tracked learners and instructors leaves, attendance, scores and overall performance in databases.

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School Attended

  • University of Phoenix

Job Titles Held:

  • Training Consultant
  • Training and Development Manager
  • VP, Training Manager
  • Regional Training Executive


  • BA

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