Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 12 years of progressive training experience.
Skills
Annual Planning
Financial Management
Relationship and Team Building
Leadership and People Development
Succession Planning
Training Method Development
Business Needs Analysis
Adult Learning Theories
Work History
Training Consultant, 04/2021 - Current E2open – Holland, MI,
Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Consulted with organization management to assess needs and plan improvements.
Recorded videos and wrote instructions to facilitate online and remote training programs.
Compiled training handbook and related course materials.
Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
Worked with central management to identify, plan, align and address training needs.
Liaised between executives, directors and front line advisors to facilitate smooth communication and successful learning outcomes.
Conducted orientation sessions and organized on-the-job training for new hires.
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Delivered new employee onboarding and training sessions via Zoom and Teams.
Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
Directed training and certification of employees to boost performance and enhance business results.
Documented attendance, participation and progress.
Training and Development Manager, 11/2019 - 11/2020 Jost Chemical Co. – Saint Louis, MO,
Conducted orientation sessions and organized on-the-job training for new hires.
Trained staff during demonstrations, meetings, conferences and workshops.
Coordinated ongoing technical training and personal development classes for contractors, directors and administrators.
Delivered wide variety of courses focused on Leadership, Sales Management and business practices to effectively enhance communication, team cohesion and group performance.
Delivered new employee onboarding and training sessions via Microsoft Teams and Zoom.
Conducted evaluations and observed employee performance to identify areas of needed improvement.
Delivered one-on-one, small group and large group training via face-to-face, phone and web.
Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
Maintained records on attendance and participation.
Created monitoring strategies to verify implementation of practices introduced in training.
VP, Training Manager, 10/2015 - 01/2018 National Bank – City, STATE,
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
Mitigated financial discrepancies by managing budget and payroll operations.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Reviewed and edited all training materials for accuracy and company policy compliance.
Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
Documented attendance, participation and progress.
Gathered feedback from students on training program and identified changes to improve training.
Regional Training Executive, 01/2001 - 11/2008 Bank Of America – City, STATE,
Directed training programs and development paths for executives, managers and front-line associates.
Coordinated and prioritized required training courses for Banking Center Managers, Assistant Managers, Bankers and Tellers.
Contributed to development of comprehensive employee training solutions.
Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve learning goals.
Liaised with sales, marketing, customer engagement and operation's SMEs to develop solutions and accomplish shared objectives.
Held one-on-one meetings with Market Training Leaders to identify gaps in overall Regional performance.
Managed revenue models, process flows, operations support and customer engagement strategies.
Education
BA: Business Administration & Management, Expected in - University of Phoenix - , AZ GPA:
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