Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 12 years of progressive training experience.

  • Annual Planning
  • Financial Management
  • Relationship and Team Building
  • Leadership and People Development
  • Succession Planning
  • Training Method Development
  • Business Needs Analysis
  • Adult Learning Theories
Work History
Training Consultant, 04/2021 - Current
E2open Holland, MI,
  • Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Consulted with organization management to assess needs and plan improvements.
  • Recorded videos and wrote instructions to facilitate online and remote training programs.
  • Compiled training handbook and related course materials.
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
  • Worked with central management to identify, plan, align and address training needs.
  • Liaised between executives, directors and front line advisors to facilitate smooth communication and successful learning outcomes.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Delivered new employee onboarding and training sessions via Zoom and Teams.
  • Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
  • Directed training and certification of employees to boost performance and enhance business results.
  • Documented attendance, participation and progress.
Training and Development Manager, 11/2019 - 11/2020
Jost Chemical Co. Saint Louis, MO,
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Coordinated ongoing technical training and personal development classes for contractors, directors and administrators.
  • Delivered wide variety of courses focused on Leadership, Sales Management and business practices to effectively enhance communication, team cohesion and group performance.
  • Delivered new employee onboarding and training sessions via Microsoft Teams and Zoom.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Delivered one-on-one, small group and large group training via face-to-face, phone and web.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Maintained records on attendance and participation.
  • Created monitoring strategies to verify implementation of practices introduced in training.
VP, Training Manager, 10/2015 - 01/2018
National Bank City, STATE,
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
  • Mitigated financial discrepancies by managing budget and payroll operations.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
  • Documented attendance, participation and progress.
  • Gathered feedback from students on training program and identified changes to improve training.
Regional Training Executive, 01/2001 - 11/2008
Bank Of America City, STATE,
  • Directed training programs and development paths for executives, managers and front-line associates.
  • Coordinated and prioritized required training courses for Banking Center Managers, Assistant Managers, Bankers and Tellers.
  • Contributed to development of comprehensive employee training solutions.
  • Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve learning goals.
  • Liaised with sales, marketing, customer engagement and operation's SMEs to develop solutions and accomplish shared objectives.
  • Held one-on-one meetings with Market Training Leaders to identify gaps in overall Regional performance.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
BA: Business Administration & Management, Expected in
University of Phoenix - , AZ

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  • University of Phoenix

Job Titles Held:

  • Training Consultant
  • Training and Development Manager
  • VP, Training Manager
  • Regional Training Executive


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