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Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 12 years of progressive training experience.
- Annual Planning
- Financial Management
- Relationship and Team Building
- Leadership and People Development
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- Succession Planning
- Training Method Development
- Business Needs Analysis
- Adult Learning Theories
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Training Consultant, 04/2021 - Current
E2open – Holland, MI,
- Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Consulted with organization management to assess needs and plan improvements.
- Recorded videos and wrote instructions to facilitate online and remote training programs.
- Compiled training handbook and related course materials.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Worked with central management to identify, plan, align and address training needs.
- Liaised between executives, directors and front line advisors to facilitate smooth communication and successful learning outcomes.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Delivered new employee onboarding and training sessions via Zoom and Teams.
- Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
- Directed training and certification of employees to boost performance and enhance business results.
- Documented attendance, participation and progress.
Training and Development Manager, 11/2019 - 11/2020
Jost Chemical Co. – Saint Louis, MO,
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Coordinated ongoing technical training and personal development classes for contractors, directors and administrators.
- Delivered wide variety of courses focused on Leadership, Sales Management and business practices to effectively enhance communication, team cohesion and group performance.
- Delivered new employee onboarding and training sessions via Microsoft Teams and Zoom.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Delivered one-on-one, small group and large group training via face-to-face, phone and web.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Maintained records on attendance and participation.
- Created monitoring strategies to verify implementation of practices introduced in training.
VP, Training Manager, 10/2015 - 01/2018
National Bank – City, STATE,
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
- Mitigated financial discrepancies by managing budget and payroll operations.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Documented attendance, participation and progress.
- Gathered feedback from students on training program and identified changes to improve training.
Regional Training Executive, 01/2001 - 11/2008
Bank Of America – City, STATE,
- Directed training programs and development paths for executives, managers and front-line associates.
- Coordinated and prioritized required training courses for Banking Center Managers, Assistant Managers, Bankers and Tellers.
- Contributed to development of comprehensive employee training solutions.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve learning goals.
- Liaised with sales, marketing, customer engagement and operation's SMEs to develop solutions and accomplish shared objectives.
- Held one-on-one meetings with Market Training Leaders to identify gaps in overall Regional performance.
- Managed revenue models, process flows, operations support and customer engagement strategies.
BA: Business Administration & Management, Expected in
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University of Phoenix - , AZ
GPA:
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