LEADERSHIP AND OPERATIONS TRAINING DEVELOPMENT PROFESSIONAL
Accomplished learning and development executive with demonstrated success working
independently and in large multinational companies to grow revenue, market
share and earnings through implementation of business focused learning programs. Expertise in leading multicultural and virtual training organizations through
transformation due to business acquisitions and successful organizational
integration; Reputation as change agent with the ability to
analyze issues, devise and implement sustainable learning strategies that drive
business differentiation and customer satisfaction.
Expertise in driving collaboration between internal and vendor resources to collaboratively develop student centered programs. Champion of innovation in the evolution of the field of adult learning.
Led training team of 21, plus 60 shared resources, overseeing development and implementation of sales and technical training programs, both online and classroom, for 5 business units in 15 countries. Successfully managed $2M training budget. Selected contributions:
•Conceptualized, developed, and implemented localized eLearning education solutions using the latest trends and technology, including sales skills courses, podcasts, and mobile applications.
•Designed and implemented comprehensive certification program for overseas sales force, launching it within six-month deadline, contributing a regional sales growth of average 9% while saving $ 800,000 in travel costs.
•Developed and rolled out web-based training that enabled distributors worldwide to receive much-needed training, drawing on existing online training content to create customized web learning solutions via co-branded web portals. The program improved relations with distributors.
Led development and deployment of strategic product education and global training initiatives across two continents. Built strong business relationships with in-country technical and customer training specialists, commercial sales managers, and executive leadership. Selected contributions:
•Proved instrumental in revamping program measurement system from Level 1 to Level 3 evaluation (with some Level 4 and Level 5 components).
•Identified need for ongoing local training in Latin America and pioneered design and development of two industry-leading educational centers in the region. Developed business case for the centers, won management approval, and oversaw construction and launch of the facilities.
Implementation of the centers resulted in:
•Recouping the investment to build the centers within 1 year of operation;
•Drastic increase in annual student training days (from 86 to 22,500 days in 5-year period);
•$80,000 in savings for service calls due to better-trained engineers;
Medical Laboratory Sciences
American Society for Training & Development (ASTD) - member
CLO - Chief Learning Officer community - member
Women Executive Leadership Miami Chapter - member
Use of Lectora and Articulate authoring tools to develop training
Proficient in Microsoft office suite.
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