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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Executive Profile

LEADERSHIP AND OPERATIONS TRAINING DEVELOPMENT PROFESSIONAL

Accomplished learning and development executive with demonstrated success working

independently and in large multinational companies to grow revenue, market

share and earnings through implementation of business focused learning programs.  Expertise in leading multicultural and virtual training organizations through

transformation due to business acquisitions and successful organizational

integration; Reputation as change agent with the ability to

analyze issues, devise and implement sustainable learning strategies that drive

business differentiation and customer satisfaction.

Expertise in driving collaboration between internal and vendor resources to collaboratively develop student centered programs.  Champion of innovation in the evolution of the field of adult learning.

Skill Highlights
  • Analytical thinker
  • Project Management
  • Small business development
  • Self motivated
  • Relationship building
  • Business operations
  • Client account management
  • Budget management
Core Accomplishments
  • Development of on boarding program for specialists who work at FPL.
  • Implementation of bench mark certification process for sales force – supporting a regional growth of 9% and reducing $ 800,000 in travel costs.
  • Development and implementation of virtual learning and marketing support for B2B channel partners – leading to over 10,000 logins and 651 registered global users; from Latin America, Europe and Asia Pacific regions.
  • Building first-in class standalone training centers in Mexico and Brazil – delivering over 22,000 training days and reduction of service costs.
  • Co-inventor patent US7260498 - User customized learning solution for operators of diagnostic instruments
Professional Experience
11/2012 to 03/2016 Training Consultant Cengage Learning | Delaware, OH,
  • Provide consulting services with a focus on training to both large and small enterprises.
  • Consultant and instructional design support to overhaul a training program for 9,000+ franchisees nationwide at Coverall, Inc.
  • Development of online training modules for Upside Thinking Leadership Company.
  • Development of nob boarding program for new employees
  • Consultant and instructional design support to develop Network Electrician Training Program.
 
 
 
 
 

04/2011 to 09/2012 Director of Global Strategic Learning Programs 3M Companies | Phoenix, AZ,
  • Co-led integration of global training organizations following acquisition, saving $1.33M by slashing redundant costs and reducing headcount.
  • Collaborated on implementing global training program designed to increase revenue and profits 15% with customer classification and segmentation strategies.
01/2007 to 2012 Director of Sales, Employee and Customer Training Program for LAR SIEMENS HEALTHCARE DIAGNOSTICS | City, STATE,

Led training team of 21, plus 60 shared resources, overseeing development and implementation of sales and technical training programs, both online and classroom, for 5 business units in 15 countries. Successfully managed $2M training budget. Selected contributions:

•Conceptualized, developed, and implemented localized eLearning education solutions using the latest trends and technology, including sales skills courses, podcasts, and mobile applications.

•Designed and implemented comprehensive certification program for overseas sales force, launching it within six-month deadline, contributing a regional sales growth of average 9% while saving $ 800,000 in travel costs.

•Developed and rolled out web-based training that enabled distributors worldwide to receive much-needed training, drawing on existing online training content to create customized web learning solutions via co-branded web portals. The program improved relations with distributors.

2005 to 01/2007 Program Delivery Manager SIEMENS HEALTHCARE | City, STATE,

Led development and deployment of strategic product education and global training initiatives across two continents. Built strong business relationships with in-country technical and customer training specialists, commercial sales managers, and executive leadership. Selected contributions:

•Proved instrumental in revamping program measurement system from Level 1 to Level 3 evaluation (with some Level 4 and Level 5 components).

•Identified need for ongoing local training in Latin America and pioneered design and development of two industry-leading educational centers in the region. Developed business case for the centers, won management approval, and oversaw construction and launch of the facilities.

Implementation of the centers resulted in:

•Recouping the investment to build the centers within 1 year of operation;

•Drastic increase in annual student training days (from 86 to 22,500 days in 5-year period);

•$80,000 in savings for service calls due to better-trained engineers;

Professional Courses and Certifications
Expected in 2006 Master of Science | Instructional Design for Online Learning Capella University, Minneapolis, MN GPA:

Instructional Design

Expected in 1989 Bachelor of Science | Medical Laboratory Sciences Florida International University, Miami, FL GPA:

Medical Laboratory Sciences

Expected in 2011 Certificate of Leadership and Training | One year intensive program on Leadership Northwestern University (Kellogg School of Business), Evanston, Illinois GPA:
Expected in | Thunderbird University (Garvin School of Global Management), Glendale, Arizona GPA:
Professional Affiliations

American Society for Training & Development (ASTD) - member

CLO - Chief Learning Officer community - member

Women Executive Leadership Miami Chapter - member

Languages
Fully bilingual-fluent in English and Spanish, conversant in Brazilian Portuguese.
Skills

Use of Lectora and Articulate authoring tools to develop training

Proficient in Microsoft office suite.

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Resume Overview

School Attended

  • Capella University
  • Florida International University
  • Northwestern University (Kellogg School of Business)
  • Thunderbird University (Garvin School of Global Management)

Job Titles Held:

  • Training Consultant
  • Director of Global Strategic Learning Programs
  • Director of Sales, Employee and Customer Training Program for LAR
  • Program Delivery Manager

Degrees

  • Master of Science
  • Bachelor of Science
  • Certificate of Leadership and Training

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