Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Resourceful and innovative Instructional Designer with over 3 years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.

  • E-learning Development
  • Project Management
  • Curriculum design
  • Technical Writing
  • Articulate 360 Suite
  • Video Editing
  • Adobe Creative Cloud Suite
  • Vyond
  • Storyboarding
  • SAM
  • LMS
  • MS Suite
Work History
Training Consultant , 07/2019 to 05/2021
Cengage LearningFort Worth, TX,
  • Consulted directly with the development team, including SMEs, Business Analysts, System Designers, Project Managers and Stakeholders to identify, plan, align, and address training needs
  • Defined and articulated goal learning outcomes, performance metrics and changes to improve learning experiences, resulting in the successful development of detailed training plan documentation for the project
  • Developed engaging learning materials, targeting different learning modalities, including: e-Learning courses, User Guides, Quick Reference Guides, FAQ Documentation, and Training Videos
  • Created and implemented enterprise-wide blended training programs, impacting over 1,000 employees regarding the implementation of a new administrative system
  • Revamped standards for creation and development of learning materials, utilizing Adult Learning Methodology, resulting in the adoption of the Show-Teach-Do model in the organization's training content
  • Led the project management and implementation efforts of blended learning programs focused on a self-service platform, resulting in positive impact to internal employees and external customers
  • Designed graphic assets for e-Learning courses using the Adobe Creative Cloud suite, including: Photoshop, Indesign, and Illustrator
  • Produced and edited training videos using SnagIt, Adobe Premiere, Adobe Audition, and Vyond (formerly known as GoAnimate), enhancing the visual quality and engagement of the training content
  • Developed e-Learning courses using Adobe Captivate following the Show-Teach-Do methodology, and incorporating interactive learning experiences, such as system simulations, knowledge checks and activities following gamification principles
  • Gathered data about course success and participant experiences, with a focus on the evaluation of the different learning modalities offered to help with future training program planning
  • Evaluated success of training programs and recommended improvements and adjustments to the organization to enhance effectiveness
  • Managed the deployment of e-Learning course catalog to the LMS (Success Factors), defining digital course structure and release times for the different units within the organization
  • Monitored training reports within the LMS (Success Factors) for respective roles to promote training completion
LMS Administrator & Instructional Designer, 11/2018 to 07/2019
Heavy Construction Systems Specialists, Inc.Sugar Land, TX,
  • Developed and managed a comprehensive blended Consultative Selling Skills program for team members in sales and key account management. This program was successfully deployed to Territory Managers and Distributors in North America, South America, Europe, Africa, and Australia, in their respective language based on their territory
  • Created e-Learning courses following Adult Learning Theory in the focus areas of service, sales, and technology for the Irrigation division using Articulate Storyline and Rise
  • Produced and Edited training videos using SnagIt, Adobe Premiere, Adobe Audition, and Vyond (formerly known as GoAnimate), enhancing the visual quality and engagement of the training content
  • Implemented a performance review system in HRIS (Workday) for all Spanish speaking employees, positively impacting multiple sites in North America and hundreds of employees
  • Managed and facilitated professional development programs focused on Agile Project Management as part of an implementation strategy of Agile practices across the organization
  • Developed and translated technical software training for the organization's dealership network, supporting both domestic and international markets
Instructional Design Intern, 05/2018 to 10/2018
Valmont Industries, Inc.City, STATE,
  • Developed course materials with the use of Articulate Storyline and Rise following adult learning methodology
  • Created multimedia learning content using Adobe Creative Suite (Premiere, Audition, InDesign, and Illustrator)
  • Supported implementation of learning and development programs utilizing Cornerstone On Demand as the Learning Management System
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure the satisfaction of staff members
  • Contributed to development of comprehensive employee training courses
  • Developed timely communications for both internal and external partners
Bachelor of Science: Business Administration, Expected in 2017
University of Nebraska At Omaha - Omaha, NE
  • Majored in corporate finance and portfolio management
  • Coursework in Finance, Investment Management, Accounting, Marketing, Supply Chain, and Management Information Systems
  • Graduated with 3.17 GPA

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Resume Overview

School Attended

  • University of Nebraska At Omaha

Job Titles Held:

  • Training Consultant
  • LMS Administrator & Instructional Designer
  • Instructional Design Intern


  • Bachelor of Science

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