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Training Coach Resume Example

Resume Score: 80%

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B
TRAINING COACH
Summary

Results-focused consumer affairs professional with strength in customer service, team building and . Proactive leader with strengths in communication and collaboration. Proficient in leveraging payments and budgeting/account managementknowledge to promote a well balanced account as well as a happy client. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Administrative support
  • Operational improvement
  • MS Office
  • Business operations
  • Supervision
  • Organization
  • Invoice generation
  • Team building
  • Customer service
Experience
Training Coach
Clarksville, TN
Agero Inc./Dec 2019 to Current
  • Researched and incorporated new training methods, tools and resources to offer updated, quality training content.
  • Chose qualified instructors aimed at providing engaging and thought-provoking learning environments.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Planned, implemented, and conducted training for agents in contact center.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Developed and implemented training in customer service procedures.
  • Trained up to 60 agents monthly and 20 agents directly.
  • Prepared custom training course materials and presentations covering dispatching, customer service and call handling .
  • Communicated key information from trainers to participants and visa versa.
  • Collected information about course success and participant satisfaction.
Digital Dispatching Agent
Clarksville, TN
Agero Inc./Dec 2018 to Current
  • Reviewed routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
  • Accurately and efficiently responded to over 70 daily requests.
  • Trained over 100 employees on accurate triaging and dispatching procedures while personally handling numerous daily calls.
  • Quickly determined locations and needs of hourly callers to accurately send roadside assistance.
  • Scheduled and dispatched over 50 daily roadside assistance calls based on caller locations and available employees.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Delivered roadside assistance to customer locations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Performed site evaluations, customer surveys and team audits.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Handled all delegated tasks, including point of contact and developing production plans.
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
Hostess/Cashier
Hendersonville, TN
Buffalo Wild Wings/May 2017 to Dec 2019
  • Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Handled up to $500 of card and cash transactions daily, accurately keeping payment records and investigating irregularities.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Designed custom private function and banquet packages to accommodate groups of up to 50, including business dinners, sales presentations, club meetings, weddings and charity events.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Worked within POS application to collect reservation information and communicate updates to guests.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Notified servers after seating parties in section for prompt service.
Assistant Manager
Hendersonville, TN
Subway/Jan 2015 to Dec 2016
  • Planned and prepared workflow schedules, delegating tasks for -member team.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Delegated daily tasks to team members to optimize team productivity.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education and Training
Associate of Arts: Liberal Arts And General StudiesAustin Peay State UniversityExpected in Aug 2020Clarksville, TN
BBA: Business ManagementAustin Peay State UniversityExpected in May 2021Clarksville, TN
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Agero Inc.
  • Buffalo Wild Wings
  • Subway

School Attended

  • Austin Peay State University

Job Titles Held:

  • Training Coach
  • Digital Dispatching Agent
  • Hostess/Cashier
  • Assistant Manager

Degrees

  • Associate of Arts : Liberal Arts And General Studies
    BBA : Business Management

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