SEARCH

Training Coach Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
B
TRAINING COACH
Summary

Results-focused consumer affairs professional with strength in customer service, team building and . Proactive leader with strengths in communication and collaboration. Proficient in leveraging payments and budgeting/account managementknowledge to promote a well balanced account as well as a happy client. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Administrative support
  • Operational improvement
  • MS Office
  • Business operations
  • Supervision
  • Organization
  • Invoice generation
  • Team building
  • Customer service
Experience
Training Coach
Clarksville, TNAgero Inc./Dec 2019 to Current
  • Researched and incorporated new training methods, tools and resources to offer updated, quality training content.
  • Chose qualified instructors aimed at providing engaging and thought-provoking learning environments.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Planned, implemented, and conducted training for agents in contact center.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Developed and implemented training in customer service procedures.
  • Trained up to 60 agents monthly and 20 agents directly.
  • Prepared custom training course materials and presentations covering dispatching, customer service and call handling .
  • Communicated key information from trainers to participants and visa versa.
  • Collected information about course success and participant satisfaction.
Digital Dispatching Agent
Clarksville, TNAgero Inc./Dec 2018 to Current
  • Reviewed routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
  • Accurately and efficiently responded to over 70 daily requests.
  • Trained over 100 employees on accurate triaging and dispatching procedures while personally handling numerous daily calls.
  • Quickly determined locations and needs of hourly callers to accurately send roadside assistance.
  • Scheduled and dispatched over 50 daily roadside assistance calls based on caller locations and available employees.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Delivered roadside assistance to customer locations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Performed site evaluations, customer surveys and team audits.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Handled all delegated tasks, including point of contact and developing production plans.
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
Hostess/Cashier
Hendersonville, TNBuffalo Wild Wings/May 2017 to Dec 2019
  • Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Handled up to $500 of card and cash transactions daily, accurately keeping payment records and investigating irregularities.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Designed custom private function and banquet packages to accommodate groups of up to 50, including business dinners, sales presentations, club meetings, weddings and charity events.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Worked within POS application to collect reservation information and communicate updates to guests.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Notified servers after seating parties in section for prompt service.
Assistant Manager
Hendersonville, TNSubway/Jan 2015 to Dec 2016
  • Planned and prepared workflow schedules, delegating tasks for -member team.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Delegated daily tasks to team members to optimize team productivity.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education and Training
Associate of Arts: Liberal Arts And General StudiesAustin Peay State UniversityExpected in Aug 2020Clarksville, TN
BBA: Business ManagementAustin Peay State UniversityExpected in May 2021Clarksville, TN
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Agero Inc.
  • Buffalo Wild Wings
  • Subway

School Attended

  • Austin Peay State University

Job Titles Held:

  • Training Coach
  • Digital Dispatching Agent
  • Hostess/Cashier
  • Assistant Manager

Degrees

  • Associate of Arts : Liberal Arts And General Studies
    BBA : Business Management

Similar Resumes

View All
Coach-in-Training-resume-sample

Coach in Training

Gold Medal Gymnastics Inc.

Huntington Station, New York