training and support analyst resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Effective Trainer with [Number] years of experience working for companies in [Industry] sector. Skilled in engaging trainees, building rapport and [Skill]. Motivational to trainees to excel and strive for excellence.

Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements. Ready to offer [Type] and [Type ] skills gained over [Number]-year [Industry] career to long-term position.

Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.

  • Training program development
  • Multimedia development
  • Classroom experience
  • Product development
  • [Type] training
  • Team-building activities
  • Motivational speaking
  • Training manuals and materials
  • People skills
  • Relationship building
  • Troubleshooting
  • Reliable and trustworthy
08/2019 to Current Training and Support Analyst City Of Jacksonville, Fl | Jacksonville, FL,
  • Developed complete training programs and led training using expert learning techniques.
  • Documented training activities and changes to analyze program effectiveness.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
  • Cross-trained on [Type] devices and continued training end users in new applications.
  • Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
  • Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
  • Drove changes to different areas of operations to align company with HR strategies.
05/2017 to Current Equal Opportunity Manager Marel | Des Moines, IA,
  • Interviewed personnel involved in discrimination and equal rights complaints to collect information, outline grievances and mediate conflicts.
  • Monitored complaint procedures to process and review complaints.
  • Trained employees on equal opportunity laws and provided avenues for reporting violations.
  • Communicated with workers and supervisors about workplace adherence to laws, importance of statutes and ways to enhance compliance.
  • Helped workplaces determine guidelines for establishing and maintaining discrimination-free environments supportive of employees and compliant with applicable laws.
  • Conducted surveys and evaluated findings to determine existence of systematic discrimination.
  • Kept detailed records of interviews and data to meet compliance standards and support future reviews.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
09/2014 to Current Project Coordinator 2020 Companies | Anderson, SC,
  • Prioritized needs and delegated assignments to handle multiple projects simultaneously.
  • Assessed, monitored and reported on work progression.
  • Updated and distributed weekly project schedules and milestones.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Set project goals and schedule with owners and team members.
  • Produced status reports for customers and senior management.
  • Prepared presentations for customers and staff members detailing project scope, progress and results.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Diminished project gaps to promote smooth workflow.
07/2001 to Current Retail Operations Specialist US Navy | City, STATE,
  • Supervised and trained staff on service techniques, boosting overall customer satisfaction.
  • Generated brand awareness and positive product impressions to increase sales.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Hired, coached and mentored team of [Number] sales representatives.
  • Trained over [Number] employees on business principles, best practices, protocol and system usage.
  • Provided leadership to [Number] employees through coaching, feedback and performance management.
  • Formed and sustained strategic relationships with clients.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Implemented effective customer service surveys to encourage feedback.
  • Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Managed daily operations, client relations and IT.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Lead team of [Number] employees in all operations including sales, service, parts and office functions.
  • Managed business operations for [Number]-employee company generating $[Amount] in yearly revenue.
Education and Training
Expected in 04/2022 to to Master of Science | Organizational Leadership Grand Canyon University, Phoenix, AZ GPA:
Expected in 09/2017 to to Bachelor of Science | Public Safety And Emergency Management Grand Canyon University, Phoenix, AZ GPA:
Expected in to to | Management And Strategy Institute , Downingtown, PA GPA:

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Resume Overview

School Attended

  • Grand Canyon University
  • Grand Canyon University
  • Management And Strategy Institute

Job Titles Held:

  • Training and Support Analyst
  • Equal Opportunity Manager
  • Project Coordinator
  • Retail Operations Specialist


  • Master of Science
  • Bachelor of Science

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