training and development manager resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary
Student Nurse well-equipped to provide emotional support in a comfortable, soothing environment. Desires a part-time position in a long term care or rehabilitation facility to gain healthcare experience. Level-headed professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Human Resources and Training Manager Extensive background in HR generalist affairs, including experience in employee recruitment and retention, training and development, benefits and compensation, HR records management, HR policies development and legal compliance. 
  • CPR/First Aid certified
  • Trustworthy companion
  • Companionship and emotional support
  • Compassionate
  • Efficient and reliable team player
  • Committed team player
  • Adaptable
  • Background in HR Policies & Procedures
  • Training & Development
  • Employee Relations
  • Benefits Administration
  • Orientation & On-boarding
  • Performance Management
Work History
Training and Development Manager, 11/2010 to 03/2014
Keurig Dr PepperReno, NV,
  • Presented and managed all onboard training programs and maintain accurate records: STCW Crowd Management, Orientation, Vessel Familiarization, Train the Trainer, and Hospitality Trainings Ensured the presentation of training curricula adhered to the set standard of quality and consistency.
  • Managed the monthly training calendars for 1500 crew members and identified areas for improvement in all areas from safety to hospitality.
  • Monitored and maintained required level of spoken English onboard through regular English Evaluations as per ESOL/TEFEL Classes (teaching English as a 2nd language).
  • Managed up to 2 corporate trainers at a time and identified areas for improvement using presentation feedback system.
  • Coordinated and managed the Star Employee of the Month program.
  • Maintained the departments cost efficiency; came up with ideas for cost saving; followed and adhered to the proper expense account procedures.
  • Tracked attendance of all programs and maintained accurate records for audit purposes.
  • Prepared all the paperwork required for the Ship's Clearance in every port to include the Customs/Immigration for all Guest and Crew.
  • Prepared the Bill of Landings and uploads the Material Transfers for all offloading of the ship.
  • Tracks the Ship's timekeeping by following the CCL work time recording standards (FUNTIME).
  • Prepared the Overtime reports based on the time keeping report.
Human Resources Coordinator, 09/2007 to 09/2010
Surterra HoldingsTallahassee, FL,
  • Responsible for maintaining all employee and applicant documentation as outlined by State and Federal agencies to include EEO-1 report, and other regulatory agencies.
  • Managed all benefit related compliance activities (ERISA, COBRA, HIPAA, FMLA, FLSA) as required by federal and state regulations.
  • Redeveloped Workers' Compensation policy and created procedures manual.
  • Maintained and process all Unemployment Claims Notices responding in a timely manner.
  • Recruited, scheduled interviews, prepared offer letters, pre-screened, checked references, and conducted orientation for all new employees.
  • Monitored and maintain accurate tracking records on employee usage of FMLA, COBRA, and Work Comp time, and employee/Authority compliance with these regulations.
  • Ensured compliance with I-9 regulations and maintain all files.
  • Updated salary adjustments to include but not limited to merit increases, promotional increases, etc.
  • Administered all aspects of group benefits program to include medical, dental, vision, life, long term disability, flexible spending accounts and other voluntary benefits.
  • Verified medical and dental invoices, and process for payment.
  • Counseled employees and manager on company policies and procedures.
  • Maintained and coordinate records for employee recognition programs for service awards, etc.
  • Prepared and post ads in local newspapers and other Web sites for job openings.
  • Participated in salary surveys collecting and providing data on wages and benefits.
  • Administered Family Medical Leave to eligible employees.
  • Maintained communication with employee's direct supervisor regarding work status and payroll responsibilities during the Family Medical Leave period.
  • Maintained the agency's personnel database and personnel records for 100 permanent and temporary employees.
  • Administered the agency's augment payroll system
Personnel Advisor, 04/2000 to 10/2010
United States Air Force Reserves And Active DutyCity, STATE,
  • Advised over 5,000 personnel on military personnel programs; conducts interviews to determine individual interests, qualifications and personnel data accuracy.
  • Screened over 800 records a month on newly assigned personnel and ensures the inbound personnel records are current and correct.
  • Tracked the base's evaluations for 3107 Enlisted, 845 Officer and 45 training reports; section support increased by 30%.
  • Deployed to surrounding areas located throughout Southwest Asia in support of Operation Iraqi Freedom; briefed and accounted for 1,200 newly assigned Air Force Personnel a day.
  • Efficient procurement and management of office's $500,000 yearly budget; aided in continuous mission effectiveness.
  • Managed and provided high level of administrative support; manned executive and personnel programs Researched and developed program improvements, complied complex weekly/monthly/ and quarterly budget and personnel reports that were briefed for executive meetings.
  • Personally loaded 1,600 total reenlistment contracts into the Military Personnel Database (MilPDS).
  • Engineered fact-filled Career Decision Briefing for the Career Assistance Advisor to help educate the Air Force community of the military benefits.
  • Provided evaluation support to 2 Senior Executive raters and more than 90 units servicing 6,500 active duty personnel.
  • Screed over 400 records on a weekly basis for newly assigned personnel; ensured inbound evaluations were suspense and tracked from previous locations.
  • Excelled in insuring over 130 Master Sergeants missing evaluations were at Headquarters Air Force Personnel Center on time for their promotion.
  • High energy level, dynamic and proactive in handling customers needs and complaints; received numerous compliments from customers on friendly and can-do attitude.
  • Season in answering inquires over the phone and in writing; skilled in reviewing responses to pinpoint areas for quality improvement.
  • Delivered a presentation to top management and corporate officers on newly devised identification card program; identified kinks and recommended solutions.
Bachelor of Science: Nursing, Expected in Current to Chamberlain College of Nursing - Atlanta, GA
    Applied Science Nursing
  • Coursework in Life Cycle Nutrition and Psychosocial Development
  • Coursework in Human Sciences
  • Current GPA: 3.87
Associate: Applied Science Human Resources Management, Expected in 2008 to Community College of the Air Force - ,
TEFEL/TESOL Certification, Issued: June 2013 STAR Center- Train the Trainer- Adult Learning, Issued: July 2012 Crisis Management Certificate, Issued: Oct 2012 Survival Craftsman Course (SCC), Issued: June 2011 CareTeam Training Certificate, Issued: Mar 1, 2011 Crowd Management Course: , Expected in 1 2011 to - ,
Associate of Science: Human Resource Management, Expected in 2008 to Community College of the Air Force - Maxwell Afb, AL
BLS/ CPR Certified, Issued: Oct 4, 2014,
administrative support, Adobe, ads, Air Force, agency, benefits, budget, contracts, Council, SC, CPR Certified, Crisis Management, CRT, Database, documentation, English, forms, Human Resource, Human Resources, letters, meetings, Excel, Microsoft Office, office, Microsoft Outlook, Power Point, Word, newspapers, Oct, Oct 4, ORACLE, payroll, Performance Management, Personnel, policies, procurement, promotion, quality, quality improvement, recording, safety, supervisor, supervisory, teaching, phone, Trainer, training programs, Typing, vision, Web sites

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Resume Overview

School Attended

  • Chamberlain College of Nursing
  • Community College of the Air Force
  • Community College of the Air Force

Job Titles Held:

  • Training and Development Manager
  • Human Resources Coordinator
  • Personnel Advisor


  • Bachelor of Science
  • Associate
  • TEFEL/TESOL Certification, Issued: June 2013 STAR Center- Train the Trainer- Adult Learning, Issued: July 2012 Crisis Management Certificate, Issued: Oct 2012 Survival Craftsman Course (SCC), Issued: June 2011 CareTeam Training Certificate, Issued: Mar 1, 2011 Crowd Management Course
  • Associate of Science

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