training and development manager resume example with 8 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Highly Motivated, energetic and ambitious young professional. Dedicated to the companies vision and seeing it through to the end. Purpose-driven and Detail oriented problem solver known for being a company factotum with a proven track record for optimizing processes. Quality-driven and focused on keeping businesses agile and efficient in changing market conditions. Background includes hiring and training staff, optimizing workflows and increasing team productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities.
Skills
Strategic thinker
Training methods
New employee training
Staff presentations
Process evaluations
Course design
Project Management
IT systems support
Technical system improvements
Leadership
Multitasking Abilities
System performance and functionality
System installation, configuration, and integration
Experience
Training and Development Manager, 01/2020 to Current Hill International, Inc. – San Antonio, TX,
Managed an average of 60 employees in an operations department, overseeing work, optimizing performance and motivating excellence.
Set and managed performance benchmarks for call center employees.
Developed quality assurance standards and established targets for all staff.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved completion deadlines on or before schedule.
Mentored team members to succeed and advance within department and company.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
Presented training information via role playing, simulations and team exercises.
Conducted evaluations of training courses to uncover areas in need of improvement.
Created powerful training course objectives, course content and materials.
Effectively trained instructors and supervisors on techniques for managing employees.
Analyzed each department's training needs and developed new training programs based upon data collected.
Operations Coordinator, 11/2016 to 01/2020 Avison Young – Tampa, FL,
Played a key role in transitioning the department from routing to an overall operations and reporting hub as well as implementing a full call center from the ground up
Continued knowledge is being gained in company training/interviewing, data analytics, project management, and management role.
Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
Liaised between customers and management to ensure smooth operations delivery.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Managed daily functions of deskside support, including defining and implementing processes.
Developed relationships and partnerships with business leaders.
Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
Managed administrative staff and trained new hires on office procedures and policies.
Liaised with senior management to introduce new processes and technologies.
Updated and input route information into computer system on daily basis.
Filled customer orders and transported items to delivery platform, meeting company standards for safety, security and timeliness.
Troubleshot and resolved problems with programs and systems.
Customer Service Front and Back End Manager, 12/2013 to 10/2016 Ingles Markets – City, STATE,
Opened and closed store 5 times per week by balancing cash drawers, preparing daily deposits and generally overseeing the stores daily operations.
Suggested additional items to every customer to increase sales.
Managed schedules, customer service and project planning.
Counted and balanced registers.
Directed and supervised staff performance.
Used Point of Sale register system to complete transactions.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Receiving and entering fuel shipments
Maintaining lottery tickets, tobacco sales and general gas station inventory
Maintaining the grounds to ensure positive experience and safety
As the closing manager i was the face of the store when no other management was present, dealing with a multitude of different customer and business operations
Dealt with theft scenarios and employee and customer safety
Interviewing and hiring front end personnel
administering drug tests
Trained new hires on customer service and rotation practices.
Responded to customer concerns and conveyed details about results.
Education and Training
High School Diploma: , Expected in to West Henderson High School - Hendersonville, NC GPA:
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