training and development manager resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Instrumental and creative Instructional Designer offering 5 years' experience in technology integration and curriculum planning for various learning needs. Specialist in delivering assessment of information and design to develop value-added learning programs that accomplish business objectives. Personable leader in fostering relationships with stakeholders and gaining vital insights on educational needs. Expert in leading multiple teams while coordinating with subject matter professionals to drive effectiveness and achieve success. I specialize in utilizing ADDIE, SAM, and Agile models, to develop training plans utilizing blended learning solutions, and much more!

  • Strategic thinker
  • Training Methods
  • New employee training
  • Process improvement
  • Course design
  • Project management
  • Performance management
  • IT systems support
  • Technical systems improvement
  • Leadership
  • Multitasking abilities
  • System performance and functionality
  • System installation, configuration, and integration
  • Data Analytics
  • E-Learning
  • Zendesk & CRM fluent
  • Cornerstone, Tovuti, 360Learning, Udemy
  • Articulate 360, Storyline, & Rise
  • Adobe, Photoshop, Camtasia
  • Learning modalities
  • Training program improvement
  • Course material development
06/2022 to Current Instructional Designer Myhr Partner | Aston, PA,
  • Developed curriculum and learning materials to increase comprehension.
  • Developed and improved curricula, course formats and lesson presentations for diverse topics.
  • Utilized knowledge of industry best practices to improve upon existing training methods.
  • Evaluated course performance to determine knowledge gaps in need of improvement.
  • Demonstrated knowledge of varied learning modalities.
  • Implemented employee training programs to improve performance and productivity.
  • Conducted in-depth research to plan, design and develop professional training agendas covering operational roles.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our associate learning needs.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
01/2020 to 03/2022 Training and Development Manager Noridian Administrative Services | Camarillo, CA,
  • Managed 60 employees in an operations department, overseeing work, optimizing performance, and motivating excellence
  • Set and managed performance KPI for call center employees
  • Developed quality assurance standards and established targets for all staff
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
  • Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved completion deadlines on or before schedule
  • Mentored team members to succeed and advance within department and company
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction, and performance
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge
  • Presented training information via role playing, simulations and team exercises
  • Conducted evaluations of training courses to uncover areas in need of improvement
  • Created powerful training course objectives, course content and materials
  • Effectively trained instructors and supervisors on techniques for managing employees
  • Analyzed each department's training needs and developed new training programs based upon data collected.
12/2015 to 01/2020 Operations Coordinator Ingles Markets | City, STATE,
  • Played a key role in transitioning the department from routing to an overall operations and reporting hub as well as implementing a full call center from the ground up
  • SME (Subject Mater Expert) in company training/interviewing, data analytics, project management, and management roles
  • Coordinated and managed project tasks to ensure project delivery within established budgets and timelines
  • Liaised between customers and management to ensure smooth operations delivery
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
  • Managed daily functions of deskside support, including defining and implementing processes
  • Developed relationships and partnerships with business leaders
  • Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services
  • Managed administrative staff and trained new hires on office procedures and policies
  • Liaised with senior management to introduce new processes and technologies
  • Updated and input route information into computer system on daily basis
  • Filled customer orders and transported items to delivery platform, meeting company standards for safety, security, and timeliness
  • Troubleshot and resolved problems with programs and systems.
04/2013 to 12/2015 Customer Service Front and Back End Manager Company Name | City, State,
  • Opened and closed store 5 times per week by balancing cash drawers, preparing daily deposits and generally overseeing the stores daily operations
  • Suggested additional items to every customer to increase sales
  • Managed schedules, customer service and project planning
  • Counted and balanced registers
  • Directed and supervised staff performance
  • Used Point of Sale register system to complete transactions
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
  • Receiving and entering fuel shipments
  • Maintaining lottery tickets, tobacco sales and general gas station inventory
  • Maintaining the grounds to ensure positive experience and safety
  • As the closing manager i was the face of the store when no other management was present, dealing with a multitude of different customer and business operations
  • Dealt with theft scenarios and employee and customer safety
  • Interviewing and hiring front end personnel
  • Administering drug tests
  • Trained new hires on customer service and rotation practices
  • Responded to customer concerns and conveyed details about results.
Education and Training
Expected in to to | Penn Foster Institute, , GPA:

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Resume Overview

School Attended

  • Penn Foster Institute

Job Titles Held:

  • Instructional Designer
  • Training and Development Manager
  • Operations Coordinator
  • Customer Service Front and Back End Manager


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