training analyst ii rotation resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Results-driven customer service back office support team member with strong attention to detail and desire to help transform business operations. Dedicated to quickly increasing profitability and reducing expenditures through general ledger entries and account reconciliations. Expert in processing payments to minimize outstanding debt, excess fees and interest. Knowledgeable in verifying information within accounting ledger to maintain payment accuracy.

  • Account management
  • Complaint resolution
  • Data entry
  • Recordkeeping strengths
  • Computer proficient
Work History
06/2021 to Current
Training Analyst II (Rotation) Genex Services Greenville, NC,
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Developed curricula, instructions, documentation and written tests for merger training courses.
  • Developed lesson plans, instructional materials and written practice tests for ELearning and In-Class training courses.
  • Developed and implemented updating training programs for employees.
04/2019 to Current
Customer Service Support Five Star Quality Care, Inc. Olympia, WA,
  • Operating and navigation through CSS
  • Processing billing exceptions
  • Research, analyze, and resolve customer billing issues
  • Verifying customer information
  • Entering billing data into CSS
  • Respond to customer requests regarding connects, disconnects, run service set meters, and delete meter and service drops
  • Using IEE to find meter readings to bill
  • Using RNI to find meter readings to bill
  • Calculate billing based on previous billing history and other factors
  • Using reports to find cases of revenue protection
  • Communicating with inspections offices to ensure customer safety
  • Navigating through Intellisource to assist customers on the Energy Select Program
  • Completing refund WFMs
  • Completing aged excess credit WFMs
  • Completing change meter orders based on information from the field
  • Checking on accounts and releasing obligations as necessary to start and correct the billing process
  • Navigating ARMS Reporter to update field information into CSS
  • Completing consumption on inactive meter WFMs
  • Completing a consumption on inactive meter report weekly
11/2016 to 04/2019
Certified Medication Technician Challenge Unlimited, Inc. North Chicago, IL,
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork
  • Supported patient admissions, discharges and transfers to promote team efficiency
  • Obtained biological specimens for ordered tests and prepared for laboratory transport
  • Organized and replenished unit supplies to maintain team readiness for expected demands
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
  • Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels
  • Reviewed patient progress to document effects of any prescribed medication
08/2013 to 11/2016
Cashier Dreamland Skate Center City, STATE,
  • Counted cash in register drawer at beginning and end of shift
  • Operated cash register for cash, check and credit card transactions
  • Reviewed and resolved differences between accounting information and cash drawer
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Maintained organized and clean customer areas by completing daily recovery checklists
  • Answered questions about store policies and concerns to support positive customer experiences
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
  • Completed manual and machine counts of funds for transactions valued at over $500
Expected in 01/2019
Associate of Arts: Business
Pensacola State College - Pensacola, FL
Expected in 08/2020
Bachelor of Arts: Human Resources Management
Pensacola State College - Pensacola,

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Resume Overview

School Attended

  • Pensacola State College
  • Pensacola State College

Job Titles Held:

  • Training Analyst II (Rotation)
  • Customer Service Support
  • Certified Medication Technician
  • Cashier


  • Associate of Arts
  • Bachelor of Arts

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