trade operations supply chain logistics manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Reliable and experienced worker with proven success in completing construction projects on time and within budget. Knowledgeable in following instructions and safety protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

  • Standard operating procedures understanding
  • Purchasing and procurement
  • Cost reduction and containment
  • Budgeting and forecasting
  • Workflow planning
  • Scheduling / Schedule Management
  • Recordkeeping abilities
  • Data review
  • Cost control
  • Project scope
  • Inventory Supplies
  • Shipping and Receiving
  • Reverse Logistics
  • Team Management
  • Inventory Audits
  • Billing Systems
  • Logistics Oversight
  • Supply Chain Solutions
  • Operational Management
  • Budget Preparation and Management
  • Improvement Recommendations
  • Contract development
  • Closing tactics and contract negotiations
  • Daily Construction reports expert
  • Processes and procedures
04/2019 to Current Trade Operations, Supply Chain. Logistics Manager Bazaarvoice | Austin, TX,
  • Kept corporate departments and customers updated on critical shipments.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Negotiated transportation and logistics contracts to reduce shipping costs.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Secured discounts from third-party logistics service providers to deliver substantial cost savings.
  • Led third-party vendors in achieving delivery time and cost targets.
  • Improved inventory accuracy by developing and implementing enhanced control systems.
  • Monitored logistics performance and identified improvement opportunities.
  • Sought out new business to profitably enhance company assets.
  • Audited regulatory, procedural and customs activities every month.
  • Supported implementation of new trade partners and monitored KPIs for performance optimization.
  • Prepared P&L statements and other divisional reports for senior management review.
  • Maintained full compliance with trade laws and regulations by tracking changing conditions.
  • Developed key communication links for optimal use of facilities, assets and market access.
  • Leveraged customer requirements data to collaborate and add value to both parties through strategic trade.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved safety procedures to create safe working conditions for workers.
  • Controlled costs to keep business operating within budget and increase profits.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
09/2007 to 04/2019 Senior Project Manager Hcc Life Insurance | Sioux Falls, SD,
  • Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Identified plans and resources required to meet project goals and objectives.
  • Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Developed and maintained project budgets to control costs and meet organizational and project goals.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Analyzed project performance data to identify areas of improvement.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
05/2003 to 04/2007 Director of Customer Care Jack Henry & Associates Inc. | Omaha, NE,
  • Communicated with customers to identify needs and expectations.
  • Oversaw hiring, orienting and training of customer care staff to facilitate capable workforce.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Maintained and managed customer files and databases.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Took ownership of customers issues to follow problems through to resolution.
  • Conducted surveys to determine customer opinion of products and services.
  • Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Kept accurate records of all customer interactions and transactions.
01/1999 to 12/2003 Project Manager Halliburton | City, STATE,
  • Maintained written daily log of job site activities for permanent records.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Verified completed projects met approved time, quality, and cost estimates.
  • Determined optimal construction requirements and site plans.
  • Analyzed and evaluated construction bids to select most cost-effective contractors.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Leveraged trends in customer industries to shape solutions and approaches.
  • Supervised material usage and contractor hours to keep projects in line with budgets.
  • Chaired weekly progress and commercial meetings and monitored daily reports from field staff.
  • Eliminated project lags by inspecting work-in-progress to maintain pace, compliance and top quality control.
  • Participated in value engineering sessions to achieve optimal pricing without sacrificing quality.
  • Enhanced traceability by processing, reviewing and developing organization systems for tracking RFIs, permits and proposed change order requests (PCOR).
  • Established and cultivated professional working relationships, which proved highly effective during construction.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Prepared and submitted project invoices for review and approval.
  • Maintained high-quality standards and educated general contractors on quality control requirements.
  • Directed development of project scope, including estimates, budgets and schedules.
  • Supervised commercial new construction and remodels.
  • Guided and directed third-party inspectors throughout project.
  • Maintained project compliance, reviewed contractor scope, secured materials and negotiated pricing for competitive bidding with zero lost time due to accidents.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Consulted with clients to define objectives and develop scopes.
  • Developed and executed pre-construction milestones on project schedule.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
Education and Training
Expected in 06/2018 to to Bachelor of Science | Supply Chain Management Collin County Community College District, Plano, TX GPA:
Expected in 12/2001 to to Bachelor of Science | Business Administration And Management Brookhaven College, Dallas, TX GPA:
  • PMP (Project Management Professional) Certification - Sept 2017 Project Management Institute
  • CQA (Certified Quality Auditor) - May 2013 American Society for Quality
  • CQIA (Certified Quality Improvement Associate) - May 2012 American Society for Quality

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Resume Overview

School Attended

  • Collin County Community College District
  • Brookhaven College

Job Titles Held:

  • Trade Operations, Supply Chain. Logistics Manager
  • Senior Project Manager
  • Director of Customer Care
  • Project Manager


  • Bachelor of Science
  • Bachelor of Science

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