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Total Loss Processor/ Claims Associate Resume Example

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TOTAL LOSS PROCESSOR/ CLAIMS ASSOCIATE
Professional Summary

Motivated and reliable college graduate. Flexible, versatile, and attentive - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Proven ability to quickly establish excellent working relationships with clients. Excellent client evaluation skills and the ability to locate and promote appropriate community services for clients. Thrive in customer service-driven environments. Excellent team-member skills.

Skills
  •  Creative problem solver
  • Exceptional communication skills
  • Excellent organizational skills 
  • MS Windows proficient
  • Excellent team player and community builder
  •  Quick learner
  • Experience with diverse populations 
  • Strong client relations
  • Active listener 
  • Socially perceptive
  • Proficient math skills 
  • Excel Proficient
  • Critical thinker
  • Self-motivated
  • Client assessment and analysis
  •  Creative problem solver
  • Exceptional communication skills
  • Excellent organizational skills 
  • MS Windows proficient
  • Excellent team player and community builder
  •  Quick learner
  • Experience with diverse populations 
  • Strong client relations
  • Active listener 
  • Socially perceptive
  • Proficient math skills 
  • Excel Proficient
  • Critical thinker
  • Self-motivated
  • Client assessment and analysis
Work History
Total Loss Processor/ Claims Associate, 08/2017 to 12/2017
Pilot Catastrophe Services, Inc – Mobile, AL
  • Made initial contact calls and follow-up calls to insured clients
  • Researched prior losses 
  • Notified and updated agents  of changes 
  • Monitored faxes and e-faxes for proper distribution 
  • System and software in-house training 
  • Prompt technical support
  • Contacted Lien Holders to retrieve a Letter of Guarantee for Insureds/ claimants 
  • Created Letter of Guarantees, Settlement Breakdowns, and Cause of Loss Documents to send to Lien Holders
Total Loss Processor/ Claims Associate, 08/2017 to 12/2017
Pilot Catastrophe Services, Inc – Mobile, AL
  • Made initial contact calls and follow-up calls to insured clients
  • Researched prior losses 
  • Notified and updated agents  of changes 
  • Monitored faxes and e-faxes for proper distribution 
  • System and software in-house training 
  • Prompt technical support
  • Contacted Lien Holders to retrieve a Letter of Guarantee for Insureds/ claimants 
  • Created Letter of Guarantees, Settlement Breakdowns, and Cause of Loss Documents to send to Lien Holders
Behavioral Aide, 06/2016 to 01/2017
Bayou Oaks Group Home – Satsuma, Al
  • Provided time-structured activities with elder group home patients
  • Provided immediate behavioral reinforcements 
  • Provided one on one direct behavioral intervention with elderly patients
  •  Gave out medication to elder patients in group home at specified times  and checked blood pressures
  • Helped to create a learning environment for patients to practice and retain necessary skills for everyday life 
  • Provided meals during specified times.
Behavioral Aide, 06/2016 to 01/2017
Bayou Oaks Group Home – Satsuma, Al
  • Provided time-structured activities with elder group home patients
  • Provided immediate behavioral reinforcements 
  • Provided one on one direct behavioral intervention with elderly patients
  •  Gave out medication to elder patients in group home at specified times  and checked blood pressures
  • Helped to create a learning environment for patients to practice and retain necessary skills for everyday life 
  • Provided meals during specified times.
Team leader/ cashier, 02/2015 to 01/2017
Beauty Land Beauty Supply – Mobile, Al.
  • Assisted in customer satisfaction.
  • Assisted with customer needs, sold, and taught them about products and hair.
  • Assisted in ordering needed store supplies.
Team leader/ cashier, 02/2015 to 01/2017
Beauty Land Beauty Supply – Mobile, Al.
  • Assisted in customer satisfaction.
  • Assisted with customer needs, sold, and taught them about products and hair.
  • Assisted in ordering needed store supplies.
Fundraiser, 01/2014 to 05/2015
Ruffalo Cody Jagline – Mobile, AL
  • Raised funds for the University of South Alabama by contacting Alumni board members and asking for donations.
  • Raised over $3,000.
Fundraiser, 01/2014 to 05/2015
Ruffalo Cody Jagline – Mobile, AL
  • Raised funds for the University of South Alabama by contacting Alumni board members and asking for donations.
  • Raised over $3,000.
Office Clerk, 01/2013 to 01/2014
USA Coastal Resource and Resiliency Center University of South Alabama – Mobile, AL
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Screened all visitors and directed them to the correct employee or office.
Cashier, 01/2012 to 08/2014
Checkers – Mobile, AL
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Greeted customers to ascertain what each customer wanted or needed.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Gave out customers orders in a timely manner. 
Cashier, 01/2012 to 08/2014
Checkers – Mobile, AL
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Greeted customers to ascertain what each customer wanted or needed.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Gave out customers orders in a timely manner. 
Volunteer History

Education
Bachelor of Arts and Sciences: BSW: Social Work, GraduatedUniversity of South Alabama -
Social Work GPA 2.9Vice President of the (SWSO) Social Work Student Organization ClubCoursework includes Speech and Communication, Sociology, Psychology, and Social WorkMinor in Sociology
Skills
addressing customer concerns, math, Psychology, structured, technical support
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Resume Overview

Companies Worked For:

  • Pilot Catastrophe Services, Inc
  • Bayou Oaks Group Home
  • Beauty Land Beauty Supply
  • Ruffalo Cody Jagline
  • USA Coastal Resource and Resiliency Center University of South Alabama
  • Checkers

School Attended

  • GraduatedUniversity of South Alabama

Job Titles Held:

  • Total Loss Processor/ Claims Associate
  • Behavioral Aide
  • Team leader/ cashier
  • Fundraiser
  • Office Clerk
  • Cashier

Degrees

  • Bachelor of Arts and Sciences: BSW : Social Work ,

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