Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
A Title Specialist who is able to follow procedures and dedicated to making sure that all customer requests are processed in a timely manner. Adept at answer customer questions making sure that customers present the proper information and ensuring that information presented to the customer is accurate. Exceptional attention to detail,
Highlights
Microsoft Excel, Microsoft Word 2000, PowerPoint, MS Outlook, Scanning, ePermitting, Reg10, SAP,
Simplifile, AS400, Intella, Wufoo Â
Accomplishments
There were over 300 Transfer of Ownership Files to be completed when I started in 8/14, with an employee leaving and I had to take over her files. With hard work and dedication, I reduce the files down to under 150 within 10 months. I have received thank you cards, emails and notes for owners for my professionalism and how I was an asset to the company. Â
Experience
08/2016 to PresentTitle Specialist IIPatelco Credit Union | San Francisco, CA,
One of the key members of the Title Transfer Team; solely responsible for Transfer Title of Ownership for owners.
Having direct contact with owners, displaying a high level Customer Service, which allows the owner to feel the information provide is accurate.
Prepare confidential documents, Review Court Documents, combine transfer package.
Preparing Right of First Refusal (ROFR) document to be taken back by Bluegreen.
Retrieve Wufoo Online Orders, prepare the order to be distribute to the proper vendor for completion.
I have Training serval new employees on Transfer of Ownership Files Created standard of operation for Transfer of Ownership.
The go to person for transfer of ownership.
01/2012 to 02/2015Administrative Assistance 3Arkansas State Highway Transportation Department | Waldron, AR,
West Palm Beach Field Station Records Management Updating Hurricane SOP Evacuation SOP Continuity of Operations Procedures SOP Flooding SOP Running Reports Preparing General Correspondence Inputting water reading into DWR/Telvent Program Training Coordinator responsibilities SAP, processing leave slips, verifying leave information, and overtimes Front office communication and customer service Answering phone, two-way radio and satellite phone check Greeting Visitors Updating Web site Petty Cash Ordering office supplies, business card Reconciling procurement card purchases Misc check request Input rain fall readings Portfolio maintenance Special Assignments Assisting FOC Administration Group Monday morning material report support Monthly report for supervisors Monthly CC and OT reports Assisting Yearly Health Fair Assisting with Bring Your Child to Work Day Organized Christmas Party 2012.
09/2016 to 02/2016Permit TechnicianSouth Florida Water Management District | City, STATE,
Providing administrative support Scanning and Posted Permits to ePermit/Mailing out permits Print, copy, distribute, scan and email tracking reports for project review(weekly) Public Information Request Mail weekly list of permit sent to external agencies Distribute copy of RAIs to reviewers (weekly) Notice posting to the portal (weekly) Suggest and implement improvements to existing processes and procedures.
Other duties as assigned.
06/2007 to 08/2010Regulatory Information StaffSouth Florida Water Management District | City, STATE,
Providing administrative support Scanning and Posted Permits to ePermit/Mailing out permits Print, copy, distribute, scan and email tracking reports for project review(weekly) Ordering office supplies (as needed) Sign up staff for training (as needed) Processing traveling (as needed) Setting up meeting (as needed) Suggest and implement improvements to existing processes and procedures.
Other duties as assigned.
Providing administrative support Processing Additional Information Maintaining information in the Database Processing Additional information through E-permitting Processing withdrawn applications Answering and transferring calls Packaging and mailing out letters Sorting and Distribution of Mail Attending to the public Processing Water Use and Environmental Permits.
Education
Expected in PresentBachelors of Sciences | Human ResourcesColumbia Southern University Online, , GPA: Human Resources
Expected in 11/10Associate of Arts | University of Phoenix Online, , GPA:
Expected in Concentration in Human Services Management AAHSM
*Complete date 11/10
*Graduation 12/10 | , , GPA:
Expected in 6/02 | The School District of Palm Beach County, , GPA: Computer Based Software Training
Expected in 06/87 | Atlantic Community High School, Delray Beach, FLGPA:
Additional Information
Community activities
Florida Power & Light, West Palm Beach, Florida
United Way Ambassador
Skills
A+, administrative support, Customer Service, Database, email, Front office, letters, Mailing, Microsoft Certified, Microsoft Excel, Mail, MS Outlook, PowerPoint, Microsoft Word 2000, Networking, Ordering office supplies, Packaging, permitting, processes, procurement, radio, reading, Reconciling, SAP, Scanning, Software Training, SOP, Sorting, phone, Web site
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School Attended
Columbia Southern University Online
University of Phoenix Online
The School District of Palm Beach County
Atlantic Community High School
Job Titles Held:
Title Specialist II
Administrative Assistance 3
Permit Technician
Regulatory Information Staff
Degrees
Bachelors of Sciences
Associate of Arts
Concentration in Human Services Management AAHSM
*Complete date 11/10
*Graduation 12/10
