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tire and lube express technician resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated to minimizing loss from employee and customer activities by applying strong skills in observation and investigations. Skilled in dealing with physical confrontations in calm and professional manner. Talented Asset Protection Associate highly effective at completing facility patrols, checking belongings and maintaining visible presence in store. Well-coordinated and highly trained professional with knowledge of defensive tactics and excellent conflict management skills. Bringing 9 years' experience in the field and looking for permanent role with room for advancement. Resourceful loss prevention officer and security management professional with over 9 years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader with ability to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations.

Skills
  • Risk management
  • Physical detention of suspects
  • Loss prevention background
  • CCTV tracking
  • Report writing abilities
  • Investigation and interrogation
  • CCTV Systems
  • Team management
  • Problem resolution
  • People skills
  • Organizational skills
  • Supervision
  • Coordination
Experience
06/2006 to Current Tire and Lube Express Technician Giant Eagle | Brunswick, OH,
  • Performed automotive preventive maintenance, including changing oil, checking and refilling vehicle fluids and inspecting tires.
  • Documented technical and system work performed for each vehicle on repair order.
  • Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
  • Participated in factory-sponsored training classes to remain up-to-date with industry trends.
  • Inspected and organized tire inventories while performing routine stock assessments.
  • Diagnosed and repaired tire and rim issues.
  • Checked vehicle for leaks and topped off fluids.
  • Performed tire rotations, mounts and balancing on all types of vehicles.
  • Changed and rotated tires for customers to ensure safety and maximize customer service rankings.
  • Maintained record accuracy by using work order reporting system.
01/2011 to 12/2020 Asset Protection Specialist Denny's Inc | Englewood, FL,
  • Created safety programs to validate compliance and established store security procedures to minimize loss.
  • Executed prevention plan for internal and external theft to reduce fraud.
  • Initiated associate investigations, uncovering suspicious activities.
  • Detained shoplifters, following local laws and company policies governing apprehensions.
  • Participated in court proceedings with evidence to support allegations.
  • Constructed detailed case and investigative reports for local authorities.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Built cross-functional relationships with business partners to reduce losses.
  • Noted and followed up on any unusual behavior.
  • Identified potential shoplifters and alerted management.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Implemented customer and associate safety protocol to prevent safety issues.
  • Maintained safety and security of premises, visitors and employees.
  • Controlled reduction of loss inventory by protecting company assets.
  • Partnered with store managers on basis to conduct loss investigations.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
  • Maintained store compliance with physical security schematics to protect assets.
08/1994 to 08/2009 Correctional Sergeant State Of Kentucky | 4000 Morgan Road Lagrange, KY,
  • Oversaw assigned court trips for jailers, maintaining security of staff and public at all times.
  • Supervised and made cell assignments.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
  • Coordinated shakedowns to locate and remove unauthorized items.
  • Supervised visitation and checked all visitors for proper identification and contraband.
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs.
  • Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained order in building and on grounds of James V. ALLRED UNIT.
11/1987 to 04/1994 Security Specialist Ibm Corporation | Cambridge, MA,
  • Managed owner assets to mitigate risk regarding residential properties.
  • Maintained and protected owner assets for high-end residential properties.
  • Managed credentialing for site employees, consultants and subcontractors.
  • Evaluated employees, baggage and shipments to assess security and compliance.
  • Investigated alarms and disturbances to maintain safety.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Surveilled all areas within facility to identify suspicious behavior.
  • Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
  • Checked credentials and issued passes before allowing access to property.
  • Oversaw premises to identify security risks to promote employee and visitor safety.
  • Used X-ray machines and other devices to screen guests entering premises.
  • Operated and maintained x-ray and metal detection devices at building checkpoints.
  • Circulated among patrons and customers to keep abreast of emergent security situations.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Guarded restricted areas to prevent unauthorized entry.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Operated scanning equipment to keep entrance lines moving efficiently.
  • Searched individuals and baggage for devices, weapons and other prohibited items.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
Education and Training
Expected in 06/1987 to to High School Diploma | Aviano High School, Aviano AFB, ITALY, GPA:
Certifications
  • Wicklander- Zuwalski interview and interrogation Training - 2013
  • Wicklander- Zuwalski Advanced interview and interrogation Training - 2015

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Resume Overview

School Attended

  • Aviano High School

Job Titles Held:

  • Tire and Lube Express Technician
  • Asset Protection Specialist
  • Correctional Sergeant
  • Security Specialist

Degrees

  • High School Diploma

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