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tire and lube express technician service manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

My goal is to obtain an education/training/experiences for a brighter future in a career that I can be a beneficial asset. With the education/training and experiences acquired, I will have a great platform if I choose to venture into the small business field or to a company/organization.

Skills
  • Inventory Management
  • Detail-Oriented
  • Records Management Systems
  • Recordkeeping and Bookkeeping
  • Supply Inventory Control
  • Multitasking and Time Management
  • Research and Analytical Skills
  • Verbal and Written Communication
  • Computers and Technology
  • Cash Handling
  • Customer Service
  • Employee Training
  • Cash Register Operation
  • Maintaining Files
  • Computer Competency
  • Data Entry
  • Team Collaboration
  • Verbal and Written Communication
  • Work Well Independently
  • Financial Management and Reporting
  • Microsoft Office
  • Team Management
  • Maintenance & Repair
Experience
Tire and Lube Express Technician /Service Manager, 12/2020 - Current
Carter Machinery Fredericksburg, VA,
  • Performed automotive preventive maintenance and inspected tires.
  • Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
  • Performed tire rotations, mounts and balancing on vehicles.
  • Diagnosed and repaired tire and rim issues.
  • Changed and rotated tires for customers to provide safety and maximize customer service rankings.
  • Checked vehicle for leaks and topped off fluids.
  • Collaborated with team members to fulfill sales and service requests.
  • Delivered customer service by answering questions and explaining tire installation process.
  • Performed tire inspections using failure analysis guidelines and made recommendations to maximize cost-effectiveness.
  • Used tools, parts and equipment to maintain and repair customer tires.
  • Inflated tires to prescribed PSI to meet load requirements.
  • Led staff members in tracking of tire fatigue, pressure, tread depths and sidewall inspections on products.
  • Demonstrated knowledge of products and services to properly present warranties, promotions and advertisements.
  • Maintained inventory by loading and unloading tire shipments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Implemented processes to improve customer satisfaction and retention.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
Automotive Express Service Technician, 12/2018 - 10/2020
Iap Worldwide Services Wichita Falls, TX,
  • Oil changing services, Tire repair and replacement services, Battery testing and exchange services, Exterior vehicle light replacement, Head light lenses restoration, and other duties assigned by supervisor, 785) 842-2191
  • Duties: Oil service, wheel and tire service, vehicle inspection service, battery service and other services required
  • Kept shop area neat and clean by removing debris and safely disposing of used oil.
  • Drained motor oil, changed oil filters and greased chassis fittings.
  • Rotated tires and checked brakes on vehicles.
  • Performed automotive preventive maintenance and inspected tires.
  • Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
  • Checked fluids and maintenance-related parts and topped off or replaced.
  • Checked tire pressure and performed tire repairs, installations and maintenance tasks.
  • Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
  • Maintained tools, test equipment and materials, keeping work areas organized.
  • Performed complete vehicle maintenance inspections and tapped off fluid levels.
  • Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
Automotive Express Service Technician, 10/2016 - 10/2018
Jack Ellena Honda City, STATE,
  • Kept shop area neat and clean by removing debris and safely disposing of used oil.
  • Changed oil, transmission fluid and filters in vehicles.
  • Drained motor oil, changed oil filters and greased chassis fittings.
  • Rotated tires and checked brakes on vehicles.
  • Performed automotive preventive maintenance and inspected tires.
  • Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
  • Checked fluids and maintenance-related parts and topped off or replaced.
  • Checked tire pressure and performed tire repairs, installations and maintenance tasks.
  • Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
  • Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
  • Communicated with customers regarding status of service work and estimated timeframe for completion.
  • Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
  • Maintained tools, test equipment and materials, keeping work areas organized.
  • Performed complete vehicle maintenance inspections and tapped off fluid levels.
  • Installed batteries.
Tire and Lube Express Technician, 07/2014 - 10/2016
Wal-Mart Supercenter City, STATE,
  • Beginning) Bill Brubaker / Shawn Jacobson – (785) 832-8600 (Resigned)
  • Duties: Tire replacement and repair service, battery testing, replacement service, oil changing service, and other automotive services required, Customer service, cashiering, service writing
  • Performed automotive preventive maintenance and inspected tires.
  • Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
  • Performed tire rotations, mounts and balancing on vehicles.
  • Diagnosed and repaired tire and rim issues.
  • Changed and rotated tires for customers to provide safety and maximize customer service rankings.
  • Inspected and organized tire inventories while performing routine stock assessments.
  • Checked vehicle for leaks and topped off fluids.
  • Collaborated with team members to fulfill sales and service requests.
  • Delivered customer service by answering questions and explaining tire installation process.
  • Performed tire inspections using failure analysis guidelines and made recommendations to maximize cost-effectiveness.
  • Used tools, parts and equipment to maintain and repair customer tires.
  • Inflated tires to prescribed PSI to meet load requirements.
  • Maintained inventory by loading and unloading tire shipments.
  • Demonstrated knowledge of products and services to properly present warranties, promotions and advertisements.
Public Transportation Operator/Driver, 02/2015 - 10/2015
MV Transportation City, STATE,
  • Followed all set procedures for operations and safety with every shift.
  • Performed vehicle and load inspections to spot and correct issues in advance of major breakdown incident.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Worked efficiently to strengthen team operations.
  • Communicated delays and early arrivals to management.
Supply Technician, 11/2008 - 05/2014
U. S. Government/Bureau Of Indian Affairs/Choctaw Agency City, STATE,
  • Maintained files and retrieved information from computer and manual filing systems.
  • Entered data and prepared documents, spreadsheets, reports and other materials.
  • Scanned, saved and organized hard copy and digital documents in computerized file library.
  • Assisted customers by answering routine administrative questions and resolving problems.
  • Updated indexes and file data for legal and official documents.
  • Researched, gathered and provided records information in response to requests submitted by phone and fax.
  • Completed documents and work requests according to company standards.
  • Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
  • Monitored activities to assess compliance with records policies and document management regulations.
  • Managed incoming and outgoing mail, parcels and other correspondence by shipping, sorting and distributing.
  • Reviewed and approved production timecards daily.
  • Created day-off schedules and monitored available and used days off for each employee.
  • Calculated employee leave time by comparing available hours against listed hours.
  • Identified, researched and resolved issues with hours worked.
  • Entered and verified timekeeping data with consistent reviewed, corrections and deletions.
  • Documented unplanned absences and time-card errors.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Examined levels of supplies and material to determine shortages.
  • Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
  • Sourced new vendors for purchasing needs.
  • Obtained quotes from various suppliers to determine most cost-effective purchasing options.
  • Conducted market research to determine appropriate pricing.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Determined and tracked budget expenses with accuracy and transparency.
  • Maintained company product inventories and kept tabs on materials that were running low.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Inventoried and ordered supplies for office.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Monitored office equipment and scheduled repairs.
  • Processed financial documents, contracts, expense reports and invoices.
  • Processed invoice payments and recorded information in account database.
  • Maintained accounting ledgers by verifying and posting account transactions.
Rental Manager / Housing Coordinator, 06/2006 - 11/2008
Mississippi Band Of Choctaw Indians, Tribal Housing City, STATE,
  • Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies.
  • Maintained residential tenancy agreements for renewal or termination following program guidelines.
  • Implemented property inspection procedures to maintain compliance with housing codes.
  • Responded to complaints and members' inquiries to improve service delivery.
  • Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
  • Investigated key breaches of tenancy contracts.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Collected payments and provided accurate change.
  • Conducted client interviews and performed client intake services.
  • Answered and logged incoming inquiries via phone, fax and email.
Education and Training
Masters of Science Degree: Homeland Security: Law and Policy, Expected in 08/2019
-
University of Kansas - Decatur, MS,
GPA:
Status -
Bachelor of General Studies Degree: Psychology, Expected in 05/2018
-
University of Kansas - Lawrence, KS
GPA:
Status -
  • Minor in Indigenous Studies
Associate of Applied Science: Automotive Technology, Expected in 05/2008
-
East Central Community College - Decatur, MS
GPA:
Status -
One-year Certificate: Automotive Technology, Expected in 05/2006
-
East Central Community College - Decatur, MS
GPA:
Status -

Student of the Year Award

Associate of Arts: Liberal Arts, Expected in 05/2000
-
Haskell Indian Nations University - Lawrence, KS,
GPA:
Status -
High School Diploma: , Expected in 05/1994
-
Choctaw Central High School - Choctaw, MS,
GPA:
Status -

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Resume Overview

School Attended

  • University of Kansas
  • University of Kansas
  • East Central Community College
  • East Central Community College
  • Haskell Indian Nations University
  • Choctaw Central High School

Job Titles Held:

  • Tire and Lube Express Technician /Service Manager
  • Automotive Express Service Technician
  • Automotive Express Service Technician
  • Tire and Lube Express Technician
  • Public Transportation Operator/Driver
  • Supply Technician
  • Rental Manager / Housing Coordinator

Degrees

  • Masters of Science Degree
  • Bachelor of General Studies Degree
  • Associate of Applied Science
  • One-year Certificate
  • Associate of Arts
  • High School Diploma

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