Simingalam is a Technology Consultant with a degree in Information Systems
Operations Management. She is currently the Tier III support lead on the
Department of State ACS and Related Systems project. As the support lead, she is
responsible for a host of high-visibility, mission-critical technical and
functional tasks. For this role, Ms. Simingalam holds a Secret clearance. Her
past experience working in data analytics at Northrup Grumman and sales support
at BSI Group have provided her a firm technical and functional foundation upon
which she has built her skills at Deloitte.
Excellent problem-solving abilities
Excellent communication skills
Excellent diagnostic skills
SQL and databases
Business process mapping
Test case scenarios
Trained in Six Sigma methodologies
Excellent listening skills
Recruitment and talent development
MS Windows proficient
Tier III Technical Support Lead, 01/2013
to Current Deloitte Consulting LLP – Alexandria,
Responsible for managing Tier III support team.
Provide Tier III production support fixes with the use of SQL and PL/SQL functions such as CFR (cursor for loops) and anonymous blocks in a complex, globally deployed Oracle 10/11g replication environment.
Diagnose problems identified by end users and work with functional and technical teams to create CCRs that require application/database updates.
Create and run regularly scheduled and ad hoc reports using complex SQL joins and nested query conditions.
Proactively monitor, analyze and resolve replication errors in the replication error queue for 243 globally deployed databases.
Communicate directly with high level personnel at the Department of State to discuss and resolve technical issues and report requests both domestically and internationally.
Provide after- hours support for all urgent and emergency tickets reported to Tier-I outside normal business hours.
Provide mentorship to newly hired analysts by providing database and application training during on-boarding.
As a member of the firm, coordinate large meetings for internal working groups, assist in new college graduate recruiting efforts, mentor new college graduates as part of a "Buddy" program, and co-author newsletters for multiple business resource groups.
HRIS Analyst, 10/2012
to 12/2012 Northrop Grumman Information Systems – McLean,
Retrieved and analyzed information from multiple data sources using effective methods and presented clear and concise results.
Provided workforce analytics products and services for decision support purposes.
Administered system security; identified system issues/problems, troubleshoot, coordinated and communicated resolution to customers; and maintained system foundation tables.
Created and ran regularly scheduled and ad hoc reports using Oracle PeopleSoft, Access UDFs, and Excel.
Knowledgeable with macros and modules in reporting tools; able to identify and correct errors within code.
Conducted regular system quality assurance checks on the data and functionality and responded to and supported audit inquiries.
Participated in a wide range of HR systems change initiatives and projects.
Sales Support, 06/2008
to 03/2012 BSi Group, Inc – Reston,
Knowledgeable with standards and certification process for ISO 14001 (Environmental Management Systems), OHS 18001 (Occupational Health and Safety), TS (Automotive), AS 9000 series (Aerospace), ISO 9001 (Quality), ISO 13485 & CMDCAS (Healthcare), ISO 20000 (Information Services), ISO 27001 (Information Security), and TL (QMS for Telecommunications).
Responsible for ensuring audit days and fees charged to clientele were compliant with scheme standards of the accreditation body.
Experience in direct client data entry in SAP and Pointglobal and experience making changes to data, i.e.
adding new standard, name changes, address changes, and audit day changes.
Experience investigating and tracking client complaints through Salesforce.
Responsible for completing quotes and/or application quality checks to ensure deliverables were client ready.
Point of contact at the corporate office responsible for contacting certification department and to expedite processes or client requests as needed.
Experience leveraging Salesforce as a customer relationship management and collaboration environment to share client information and documentation about sales opportunities with sales team.
Experience running scheduled and ad hoc reports through Salesforce to track open sales opportunities, to track opportunities grouped by sales personnel, to track opportunity sales amount by sales individuals, and track individual sales goals.
Responsible for training new team members and new sales personnel.
Bachelor of Science: Information Systems Operations Management,
5 2012 George Mason University - Fairfax,
VA GPA: GPA: 3.78Information Systems Operations Management GPA: 3.78