Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Qualified Technical Support Representative with over 20 years in fast-paced customer service and call center environments. Personable and professional under pressure. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
  • Customer service expert
  • Strong Organizational Skills
  • MS Windows proficient
  • Quick learner
  • Creative problem solver
  • Exceptional communication skills
  • Floor support
  • Top 10% percent
  • Ranked #3 in shift Bid
  • Technical Support Rep 3
  • Assist with training new reps
  • Experienced and knowledgeable  of internet protocols and data network systems, such as DNS, IP routing, and TCP/IP port configuration.


Work History
Tier 3 Tech Support, 06/2012 - Current
Spectrum (Time Warner Cable) City, STATE,
  • Provide support to customer calls on the more complex service issues.
  • Serve as a liaison between the customer and various departments to troubleshoot and resolve local network problems.
  • Coordinate resolutions with the NOC and GNOC and report updates to the customer.
  • Assist customers with high-speed data and Digital Phone service and may handle some billing, video and on-demand service concerns.
  • Communicate problems as appropriate to management, Road Runner local help desk staff, and Road Runner national help desk staff.Electronic correspondence, including but not limited to Online Support Systems(O.S.S) tickets, Help/RR-Comments e-mail/Network status reports, VoIP tickets, IssueTrak Tickets, etc.
  • Perform all other duties as assigned.    
Personal Solution Advisor (PSA), 06/2010 - 06/2012
Time Warner Cable City, STATE,

Mortgate Servicing Representative, 03/2007 - 06/2010
CountryWide Home Loans City, STATE,
  •  Loan Sales support - Collateral and file preparation/delivery, data integrity, and research
  • Investor Support – Participate in with managing investor relationships, third-party inquiries, and account-level research and analysis
  • Account maintenance/research - Perform research and account updates to meet contractual, customer and/or regulatory requirements (e.g. payment processing, changes to customer data, document retrieval)
  • File review – Review key loan documents, data elements, error documentation, and quality reporting. 

High School Diploma: , Expected in 1999
HillCrest High School - Dallas, Tx

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School Attended

  • HillCrest High School

Job Titles Held:

  • Tier 3 Tech Support
  • Personal Solution Advisor (PSA)
  • Mortgate Servicing Representative


  • High School Diploma

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