Therapeutic Foster Care Provider resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Dedicated worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Quick learner. Years of experience in dealing with the public in person and via phone with excellent communication skills.
Excited and motivated to begin my new journey with your company.
Skills
Client needs assessment
Community Resources
File management
Family services
Training & Development
Compassion
Flexible & Adaptable
Responsible
Data management
Organization and Time management
First Aid/CPR
Work History
Therapeutic Foster Care Provider, 10/2012 to 12/2018 Republic Services, Inc. – Imperial, PA,
Completed home welfare checks to align with state and program guidelines.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Collaborated with community program leaders and advocates to make resources accessible to those in need.
Reported child abuse in accordance with legal standards of mandatory reporters.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Worked to improve and enhance patient lives through effective and compassionate care.
Increased youth participation in pro-social activities by 100% through collaboration with therapist assistants and community resources.
Developed rapport to create safe and trusting environment for care.
Documented data and completed accurate updates to case records.
Developed and maintained courteous and effective working relationships.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Worked flexible hours; night, weekend, and holiday shifts.
Administered Medication to clients and kept a detailed log.
Taught clients life skills.
Made and transported clients for medical, therapy and other appointments.
Skills in professional communication.
Therapeutic Foster Care Provider, 12/2010 to 10/2012 New Beginnings Family And Children's Services – City, STATE,
Completed home welfare checks to align with state and program guidelines.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Collaborated with community program leaders and advocates to make resources accessible to those in need.
Reported child abuse in accordance with legal standards of mandatory reporters.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Worked to improve and enhance patient lives through effective and compassionate care.
Increased youth participation in pro-social activities by 100% through collaboration with therapist assistants and community resources.
Developed rapport to create safe and trusting environment for care.
Documented data and completed accurate updates to case records.
Developed and maintained courteous and effective working relationships.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Worked flexible hours; night, weekend, and holiday shifts.
Administered medications and kept a detailed log.
Taught clients life skills.
Made and transported clients to all Medical, Therapy and all other appointments.
Skilled in professional communication.
Customer Service Specialist, 06/2001 to 01/2002 Schwans Fine Foods – City, STATE,
Described and explained details about our product and service options to inform customers and guide purchasing decisions.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Handled over 100% calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Answered numerous calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Increased efficiency and team productivity by promoting operational best practices.
Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Educated customers on promotions to enhance sales.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Recorded product or service failure complaints and notified appropriate departments.
Customer Service Rep & Cashier Supervisor, 09/1996 to 04/1998 K-Mart Department Stores – City, STATE,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in fast-paced environment.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Responded to customer requests for products, services and company information.
Answered constant flow of customer calls as well as in person customer service.
Supervised cashiers and handled money as well as making end of shift cash deposits for all cashiers and the return desk.
Education
High School Diploma: , Expected in Grace Christian Academy - Irvine, Kentucky, GPA:
High School Diploma: , Expected in Estill County High School - Irvine, KY GPA:
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