Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated IT consulting professional well-versed in developing creative solutions for diverse business problems and objectives. Tactical and decisive leader with self-directed and analytical mindset. Known for quickly and effectively defining IT operational obstacles and designing cost-effective solutions.

Diligent Technology Consultant with 1 years of experience handling client support requests, both remote and on-site. Proficient in performing risk assessments to deliver timely response strategies. Customer-focused with high-level expertise in designing upgrades and system infrastructures.

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Conscientious Customer Service Representative with 1 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Client relationship management
  • Software research and development
  • Solution development
  • Software updates
  • Systems administration
  • Networking issues
  • Product Knowledge
  • Billing Inquiries
  • Customer Relations
  • Account servicing
  • Systems and software programs
  • Client Service
  • Database Management
  • Professional telephone demeanor
  • Report preparation
  • Complaint resolution
  • Desktop support
  • Workflow Management
  • Technical installations
  • Equipment setup
  • Technical troubleshooting
  • Client Needs Assessment
  • Customer Accounts Management
  • Product Sales
  • Records management
  • Contract negotiations
  • Problem solving strength
  • Service recommendations
  • Account management
  • Multi-line phone talent
  • Recordkeeping strengths
Work History
04/2016 to Current
Technology Consultant Smith Seckman Reid, Inc. Chicago, IL,
  • Led functional and technical support for implementation of software applications and enhancements.
  • Collected, arranged and input information into database system.
  • Specialized in repairing cell phones and frequently worked on other manufacturer models.
  • Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
  • Erased user data, debugged application issues and refurbished devices for resale.
  • Researched and recommended network and data communications hardware and software.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Set up networks and computers for business and residential customers.
  • Installed and configured new devices and system components.
03/2015 to Current
House Cleaner 2 Moms & A Mop Lansing, MI,
  • Cared for furniture and walls throughout home by spot-cleaning stains, addressing dings, and vacuuming common living spaces and bedrooms.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Performed spot-cleaning on furniture stains and thoroughly vacuumed rooms.
  • Emptied trashcans and transported waste to collection areas.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.
  • Specialized in working with industrial cleaning products within strict safety procedures.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
08/2017 to 09/2017
Sander Boyd Corporation Elkhart, IN,
  • Sanded materials to develop flush and professional finish. Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
01/2011 to 04/2013
Banquet Manager Noble House Hotels And Resorts San Francisco, CA,
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Supervised and mentored kitchen and serving staff.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Expected in 01/2016
High School Diploma: General Studies
Scott High School - Huntsville, TN
Expected in 05/2025
Bachelors: Computer And Information Sciences
Strayer University - Washington, DC

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School Attended

  • Scott High School
  • Strayer University

Job Titles Held:

  • Technology Consultant
  • House Cleaner
  • Sander
  • Banquet Manager


  • High School Diploma
  • Bachelors

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