LiveCareer-Resume

technology consultant resume example with 14+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

IT DIRECTOR & TECHNOLOGY LEADER with extensive experience identifying avenues for operational optimization through strategic resource management, technical solutions engineering, and employee empowerment. Perceptive changemaker with a track record of overhauling outmoded electronics and systems, developing business partnerships, and driving cross-functional synergies to procure industry-leading technologies in a cost-effective manner. Dedicated leader adept at supporting the non-profit mission through large-scale system implementations, enhancing internal capabilities to effectively support community-driven technology modernizations.

Skills
  • Technology Leadership
  • Cross-Functional Collaboration
  • Resource Management
  • Workflow Optimization
  • Cost Savings Initiatives
  • Cloud Technology Management
  • Systems Integrations
  • Human Capital Management
  • Non-Profit Organizations
  • Coaching & Mentoring
  • Network Administration
  • Systems & Network Support
  • Active directory, Access
  • AD, Exchange
  • Agile, Microsoft Office
  • Approach, Office
  • BC, Windows
  • Budget, Migration
  • Developing business, Enterprise
  • Business operations, Network Administration
  • Capital expenditures, Network Support
  • Cisco Certified Network Associate, Network
  • Change management, Optimization
  • Cisco, Organizational
  • Coaching, Profit
  • Hardware, Quality
  • Network & Systems, Rapport
  • Disaster recovery, Repairing
  • Driving, Servers
  • Email, Software installation
  • Functional, Strategic
  • IBM, Strategic planning
  • Information technology, Supervising
  • Inventory management, Troubleshooting
  • LAN, Upgrades
  • Laptops, Upgrade
  • Leadership, Virtual private network (VPN)
  • Leadership training, VOIP
  • Market, WAN
  • Mentoring, Workflow
Experience
03/2005 to 01/2011 Technology Consultant Hewlett Packard Enterprise | Philadelphia, PA,
  • Employed technological and industry expertise in collaboration with an in-house technology division to implement integral network changes and upgrades that optimized internal workflows.
  • Championed the creation and integration of an active directory (AD) system to manage computers and other devices on a network while driving operational alignment throughout the enterprise.
  • Successfully introduced a virtual private network (VPN) for the organization to securely connect business operations and improve remote accessibility.
  • Informed customers of various tailored technology solutions to satisfy needs and demands.
  • Managed user profiles, security access, and shared file structures.
  • Conducted end-user training and provided technical support on hardware, software, and network issues.
01/2011 to 01/2016 Senior Systems Specialist American Systems | Langley, VA,
  • Spearheaded the structural cloud-based technology implementation for New Leaders, instituting Cisco Meraki across the enterprise and overseeing network administration to create a secure, scalable, and centralized dashboard that can be accessed and managed from remote locations.
  • Pioneered the virtualization of six regional offices after identifying unnecessary expenditures, optimizing resource utilization to decrease costs, enhance team cohesion, and ensure requisite labor coverage.
  • Wide multi-pronged email migration from Google Suite and Exchange into an Office365 environment in conjunction with OKTA Identity management solution.
  • Wide refresh and transition from Windows hardware over to MacBook Pro laptops utilizing Parallels Desktop and JAMF Pro.
  • Substantially increased the New Leader footprint into multiple cities nationwide, bolstering workflow capacity and improving cross-functional communication streams to safeguard mission alignment., Directed change management of the core network-Data/Voice-across all New Leader offices with oversight of a $100K budget, supervising five IT associates to maintain a unified technology approach.
  • Successfully decreased the overall budget by $500K through strategic partnerships and integrating new and emerging technologies to improve productivity.
  • Led the transformation from a flat enterprise to a hierarchical approach by instituting Level I and Level II positions, considerably improving internal process flows while creating employee incentives for growth.
  • Continually evaluated new and emerging technologies, macroeconomic climate, and the market scenario, leveraging industry expertise to improve end-user experience and enhance internal operating efficiency.
  • Provided end-user technology support in a timely manner to all New Leaders staff in both on-site and remote locations, including diagnosing, troubleshooting, and repairing to safeguard an effective operation.
  • Managed and maintained network, server, and local workstation data security and threat management systems to prevent unauthorized access and enhance data integrity.
  • Initiated a multitude of critical vendor relationships by building rapport and developing value propositions to promote mutually beneficial partnerships and drive cost savings.
  • Promoted continuous improvement for IT governance processes.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Prepared departmental contracts for attorney approval.
01/2016 to 09/2019 Associate Director Columbia University | New York, NY,
  • Led the technical strategic planning and execution of all infrastructure optimization initiatives to support a non-profit organization; enhanced access to quality and accelerated education through comprehensive leadership training and solutions architecting in economically vulnerable communities.
  • Oversaw nine information technology (IT) associates with a $3M annual budget, prioritizing a culture of accountability and empowerment to guide teams toward successful outcomes.
  • Maintained network infrastructure ranging from all equipment deployment and inventory management along with WAN, LAN, and VOIP configuration to safeguard a technologically agile operation.
  • Cultivated, grew, and maintained relationships with industry-leading vendors such as IBM and Cisco, developing business-critical partnerships and promoting cross-functional collaboration to augment organizational technical capacity in a cost-effective manner.
  • Coordinated hardware installations, new office set-ups, technology rollouts, and software installation distribution to maximize productivity and efficiency while driving organizational growth.
  • Implemented, and directed integral active directory (AD), business continuity (BC), and disaster recovery (DR) plan to promote enterprise preparedness and ensure the effective establishment of key contingency plans.
  • Prepared annual IT audit reports in accordance with org financial compliance.
  • Defined IT department network policies and procedures.
  • Participated in multiple cross-functional teams to deliver on org-wide initiatives.
Education and Training
Expected in Bachelor of Business Administration (BBA) | State University of New York College, , GPA:
Expected in Cisco Certified Network Associate: New York Business Institute | , , GPA:
Additional Information

TECHNICAL PROFICIENCIES: Cisco Unified Communications Manager (CUCM)| Cisco Meraki Admin | Amazon Web Services (AWS)| Microsoft Azure | Active Directory | Office 365 Admin | Salesforce Cases | VMWare |Agile/Scrum methodology | Google GSuite | Okta Single Sign-On | JAMF| Jira | Slack | Zoom | Mac OS |Workday |Apple iOS | KACE

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Resume Overview

School Attended

  • State University of New York College

Job Titles Held:

  • Technology Consultant
  • Senior Systems Specialist
  • Associate Director

Degrees

  • Bachelor of Business Administration (BBA)
  • Cisco Certified Network Associate: New York Business Institute

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