technical training analyst resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -

Accomplished HR Generalist with 15 years of experience in human resources management, including working with various levels of personnel in organizational behavior, project management and corporate training.


Microsoft Office Suite (Access, Excel, PowerPoint, Word) in Windows and Mac environments, SAP, PeopleSoft, Clarity, Rapid eLearning tools (Camtasia, Captivate, etc.), Confirmit Survey Tool, Service Manager and functional and technical knowledge of Learning Management Systems (LMS) and Human Resource Information Systems (HRIS)

01/2012 to Current
Technical Training Analyst Landry's Sevierville, TN,
  • Collaborate with leadership, business analysts, developers, SMEs and other Cast to gather and communicate information about technical training needs, focusing on: program intent and scope, functions, features, data requirements, input and output requirements, internal and external checks and controls, hardware and operating system environment, and other needs ensuring training achieves the desired results and nominal necessity to re-educate the Technology Cast.
  • Training can be provided in a variety of formats including but not limited to ILT (face to face, video conference, and webinars), coaching, manuals, and CBT's.
  • Provide full service training administration including: logistics and reservation management of training facilities, creative learning support solutions utilizing eLearning subscriptions (Lynda, Pluralsight, and CBT Nuggets), design and implementation of training into the LMS and uploading of content into the LCR, scheduling training sessions, conducting post ROI assessments and support on all AV technologies and equipment in relation to presentations, webinars, teleconference, and video conference calls.
  • This service allows for a cohesive and consistent VILT and ILT training program that supports approximately 1000 WDPR Technology Cast regardless of their geographical location.
  • Project managed multiple established training initiatives [Information Technology Infrastructure Library (ITIL) and Problem Solving and Decision Making] concurrently with other ad hoc scheduled offerings and while providing support during new rollouts.
  • Create, record and edit audio/video web based training deliverables utilizing eLearning tools to sustain continuing education reducing both training/travel costs and the need for face-to-face classroom instruction.
01/2006 to 01/2012
Training Administrator Contractor Eastern Metal Supply Dallas, TX,
  • Managed a 3-member team, providing full service LMS administration support for 10,000 staff across the continental US and outpost; coordinated activities, and handled/resolved issues resulting in 46% increase in the satisfaction rate among corporate employees.
  • Conducted needs analysis/forecasting reporting, updating of curriculum and utilizing the Learning Management System (SABA and SAP) by providing reports to all levels of management on the success of various programs designed to enhance improvement and quality.
  • Manage fiscal and interdepartmental budget resources for training as well as coordinated budget reconciliation ($4 million) and other forecasting/planning/reporting activities, reduced surplus and redundant spending by 15%.
  • Designed, marketed and maintained an "one stop" internal website that provided up to date corporate communications and information, access to enterprise wide training calendars and other items of interests relating to career growth and other training initiatives Collected ROI metrics through various queries, ad-hoc reports and other survey evaluation tools (Survey Monkey and MetricsThatMatter) and prepared various monthly reports for distribution.
  • Scheduled and utilized full range of training delivery techniques to match training methods to learning needs, including classroom training delivery, blended learning, web-based live training sessions, interactive learning and consulting sessions based on flexible, up-front and real time assessment of learner needs/gaps as well as built and maintained a strong vendor and subject matter expert relationships to gather ongoing needs assessment information.
01/2004 to 01/2006
HR Training Manager Connextions City, STATE,
  • Utilized full range of training delivery techniques to match training methods to learning needs, including classroom training delivery, blended learning, leading web-based live training sessions, coaching, facilitating interactive learning and consulting sessions based on flexible, up-front and real time assessment of learner needs/gaps.
  • Designed appropriate assessments, role-plays, activities, job aids and learning methods as determined by needs analysis; ensured quality and accuracy of tools and processes by conducting end-user testing and validation.
  • Identified with the assistance of the Operations Manager, training needs for individual agents and/or groups and created strategies for addressing needs through classroom and/or e-learning methodologies and provided in-depth analysis into performance/skill gaps Provided on-site coaching and consulting for service teams as required to ensure advanced understanding and mastery of products and services; resulted in highest retention rate (85%) of 14 trainers.
  • Assisted with the recruitment efforts and interviewing to ensure proper job/personnel fit as well as informed HR management of issues related to employee relations within the division and corrective actions as needed.
01/2001 to 01/2004
Human Resources Specialist SouthTrust Bank City, STATE,
  • Collaborated with Corporate HR, drug screen, orientation and transfer request logs, verifications of I-9s, processed and transmitted payroll processing, coordinated benefits administration (FMLA, jury duty and vacation), assisted with employee interviewing, background screening, prepared termination paperwork, coordinated exit interviews and other HR duties.
  • Created and maintained new hire and personnel files and entered them into the Human Resources Information System.
  • Fulfilled the role of initial Point Of Contact for all personnel inquiries from Managers, Employees, Compliance and Legal and served as the primary support to Managers on the Performance Management process to drive a culture of continuous performance management within the organization Supported the day-to-day operation of the HR function in strategic partnership with the business.
  • Designed and implemented new employee reward and new employee orientation programs which provided (for the first time) continuity in all company and benefit information.
  • Responsible for researching, designing, implementing and facilitating training programs that were informative and designed to improve the overall productivity, knowledge and skills of the staff.
  • Performed as the key administrator of the newly implemented Learning Management System; conducted audits of data to ensure consistency and accuracy using MS Office Products and other spreadsheet software on a monthly basis.
Expected in to to
Master of Science: Human Resource Management and Human Resource Development
Webster University - St. Louis, MO
Human Resource Management and Human Resource Development
Expected in to to
Bachelor of Arts: Communications
Edward Waters College - Jacksonville, FL
Expected in to to
Numerous Courses on Scriptwriting and Audio Production, Instructional Design, Camtasia:
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ad, audio, Audio Production, benefits administration, budget, coaching, hardware, consulting, content, corporate communications, Decision Making, designing, edit, employee relations, features, forecasting, functional, HRIS, Human Resource, Human Resources, HR, Information Systems, Information Technology, instruction, Instructional Design, ITIL, leadership, Legal, logistics, Mac, Access, Excel, MS Office Products, Microsoft Office Suite, PowerPoint, Windows, Word, needs analysis, needs assessment, enterprise, operating system, payroll processing, PeopleSoft, Performance Management, personnel, presentations, Problem Solving, processes, quality, real time, recruitment, reporting, researching, SAP, scheduling, Scriptwriting, spreadsheet, strategic, technical training, training delivery, training programs, validation, video, website

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Resume Overview

School Attended

  • Webster University
  • Edward Waters College

Job Titles Held:

  • Technical Training Analyst
  • Training Administrator Contractor
  • HR Training Manager
  • Human Resources Specialist


  • Master of Science
  • Bachelor of Arts
  • Numerous Courses on Scriptwriting and Audio Production, Instructional Design, Camtasia

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