Technical Trainer To Medical Records Department resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Enthusiastic executive assistant with superior skills in working in both team-based and independent capacities. Contributing strong work ethics and excellent organizational skills in any setting. Ready to bring new knowledge in Information Assurance and Cybersecurity to a successful team.

  • Customer service-oriented.
  • Meticulous attention to detail.
  • Proficient in MS Office, Word, Excel, Powerpoint and Outlook.
  • Project organization.
  • Problem resolution.
  • Application installations.
  • Troubleshooting and diagnostics.
  • Computer configurations.
  • Network security measures.
  • Help desk assistance.
  • System upgrades.
  • Customer support needs assessment.
  • Technical Troubleshooting.
  • Hardware diagnostics.
  • Software upgrades.
  • Computer maintenance.
  • Hardware configuration.
  • Equipment repair.
  • Hardware upgrades.
08/2020 to 08/2020 Technical Trainer to Medical Records Department San Antonio Preventive And Diagnostic Medicine | City, STATE,
  • Assisted in training new medical records employees, making sure the new employees were up to speed on how to properly conduct their medical records job on the clinic's Electronic Medical Records system.
  • Ensured employees were aware of any HIPPA codes, as well as any timelines for releasing records.
  • Tasked with resolving past employee's incomplete work, making sure the clinic was caught up on records request as well as other issues.
02/2018 to 02/2020 Uber Driver / Lyft Driver Uber / Lyft | City, STATE,
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Offered riders information about local attractions and restaurants.
  • Achieved consistently high customer scores due to exceptional service.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Upheld high standards of professionalism and discretion when working with prominent clients.
  • Maintained vehicle in clean and safe manner to maximize passenger satisfaction.
  • Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
  • Received belongings from passengers and safely and securely stowed items and luggage.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
12/2010 to 02/2018 Medical Records Director & Executive Assistant San Antonio Preventive And Diagnostic Medicine | City, STATE,
  • Provided service to seven physicians at an internal medical clinic.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Maintained 100% compliance with all hospital and government regulations.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Greeted callers daily to handle inquiries or direct to appropriate persons.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Performed 1st level IT support such as backing up computer drives, installing network cables, and installing and troubleshooting printers an desktop PCs.
  • Achievements: Delivered key contributions to Electronic Medical Records migration, as well as setting up portals with local hospitals to obtain medical records for clinic.
  • Successfully assisted Director of IT with numerous systems installation and management projects.
Education and Training
Expected in 05/2020 Associate of Applied Science | Information Assurance And Cybersecurity San Antonio College, San Antonio, TX GPA:
  • 3.081 GPA
  • Information Assurance and Cybersecurity Certification (May 2020)
  • Linux Certification (May 2020)
Expected in 05/2011 Bachelor of Arts | History, Sociology University of The Incarnate Word, San Antonio, TX GPA:
  • 3.21 GPA
  • Dean's List Honoree 12/2010-05/2011
  • Phi Alpha Theta Historical Honor Society Member inducted in 04/2011

San Antonio Preventive and Diagnostic Medicine P.A.

  • Khian Antwi: Administrator for San Antonio Preventive and Diagnostic Medicine / Phone: (XXX) 949-2220 / Email:
  • Krista Gandara: Assistant Administrator for San Antonio Preventive and Diagnostic Medicine / (XXX) 949-2225 / Email:
  • Dr. Thomas Mieras, M.D.: Physician and Head of IT at San Antonio Preventive and Diagnostic Medicine / (XXX) 949-2233 / Email:

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Resume Overview

School Attended

  • San Antonio College
  • University of The Incarnate Word

Job Titles Held:

  • Technical Trainer to Medical Records Department
  • Uber Driver / Lyft Driver
  • Medical Records Director & Executive Assistant


  • Associate of Applied Science
  • Bachelor of Arts

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