LiveCareer-Resume

technical solutions consultant resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Helpdesk technical assistance
  • Technical support services
  • Supervision
  • Team Management
  • Customer Service
  • Communications
Experience
Technical Solutions Consultant, 02/2019 to Current
AnaplanSeattle, WA,
  • Assisted customers by providing exemplary helpdesk service and support.
  • Analyzed requirements and implemented systems to deliver comprehensive system development life cycle solutions.
  • Provided status updates to those affected when issues came up.
  • Studied network security logs to identify and eliminate possible outside and internal threats.
  • Handled troubleshooting tasks related to the components for Local Area Networks, Wide Area Networks and voice systems.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Answered support calls to answer customer questions and troubleshoot issues.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Attended departmental meetings, providing feedback to enhance future performance.
Lead Associate, 02/2015 to 02/2019
Cardinal HealthLouisville, KY,
  • Supervised multiple teams of employees, delivering mentoring, continuous training and guidance in job challenges.
  • Trained new employees on daily tasks and procedures to teach staff customer service skills, resulting in knowledgeable and high-performing team.
  • Presented key metrics to management team to demonstrate benefits of strategic initiatives.
  • Monitored and coached team on tasks such as customer service, call metrics and continuous improvement.
  • Documented quality information in reports and submitted to team supervisors for review.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
  • Produced professional and error-free letters, presentations and spreadsheets.
Non-Con Order Filler, 03/2014 to 03/2015
DoordashAthens, PA,
  • Recognized by management for providing exceptional customer service.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Handled all delegated tasks.
  • Earned reputation for good attendance and hard work.
Sergeant, 03/2006 to 03/2014
Seaworld ParksWilliamsburg, VA,
  • Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
  • Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
  • Directed team of nine employees in Classification, Training, and Transportation divisions, setting and enforcing policies for optimal performance.
  • Supervised day-to-day operations of department by delivering continuous mentorship and one-on-one training to multiple staff members.
  • Designed, implemented, and maintained emergency response plans and training and oversaw emergency response drills.
  • Searched vehicles, buildings, homes and property for evidence and stolen property.
  • Made arrests for violations of criminal laws and conducted background investigations.
  • Maintained audit and requisition materials, including weapons and flak jackets to achieve mission security objectives.
  • Wrote, reviewed and approved reports entered in county database.
  • Proactively identified and solved complex strategy problems that impacted management and platoon direction.
  • Trained staff on combat readiness and physical instruction to improve morale and welfare.
  • Contacted paramedics and other emergency personnel for assistance at medical incidents and accidents.
  • Served active warrants and subpoenas.
  • Spearheaded inventory control planning and maintenance in equipment to eliminate workflow downtime.
  • Responded quickly to calls from citizens and inmates for help in various situations.
  • Managed all platoon training, welfare, discipline, professional development and technical proficiencies.
  • Responded to and investigated security and burglar alarms.
  • Supervised crowds at busy events to prevent injuries.
Education and Training
High School Diploma: , Expected in 06/1990 to Northeast High School - St. Petersburg, FL,
GPA:

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Resume Overview

School Attended

  • Northeast High School

Job Titles Held:

  • Technical Solutions Consultant
  • Lead Associate
  • Non-Con Order Filler
  • Sergeant

Degrees

  • High School Diploma

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