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technical consultant co owner resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Highly motivated and systematic professional looking for a position as a Network Administrator/IT Helpdesk Manager. Demonstrated success in installing, configuring and troubleshooting complex LANs and WANs. Offering excellence in providing network solutions along with hands-on experience of supporting advanced networking technologies.


Accomplished IT Professional with demonstrated success implementing strategic IT initiatives that improve business functionality with positive impacts on the bottom line. Skilled Helpdesk Manager, with proven ability to lead and motivate team to maximize ticket productivity. Technology savvy self-starter, adept at moving into new environments and extrapolating from existing experience quickly to adapt to new technology fluently. Possess first rate communications and collaboration skills to lead and work with diverse groups effectively.


Skills
  • 20 + years IT Professional with extensive experience in network administration in Microsoft Sever & VMware Administration.
  • Maintained over 30 servers (physical & virtual) with full responsibility for 100% system up-time.
  • Strong knowledge of network hardware including servers, routers, firewalls and other computer devices.
  • Provided escalated IT support including hardware troubleshooting, backup and recovery, email communication and application support.
  • Setup and maintained LAN connectivity and wireless networks.
  • Effective troubleshooter, adept at solving problems rapidly.
Education and Training
Cayuga Community College Auburn, NY Expected in 1993 Associate of Science : Computer Science - GPA :

Minor in Electronics

Luzerne County Community College Nanticoke, PA Expected in 1994 Certificate : Electronics - GPA :

Cum Laude GPA 4.0

, Expected in Certificate : Fiber-optic Installation/termination - GPA :
, Expected in Certificate : MS Windows 7/Server 2003/ Server 2008 - GPA :
, Expected in Certification (Online) : VMware 5.5 Installation/Configuration - GPA :
Experience
Soul And Mind Evolution - Soulandmindevolution.com - Technical Consultant/Co-Owner
City, STATE, 04/2018 - Current
  • Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service
  • Designed, managed and maintained company website by writing content, directing video designs and designing email, HTML and in-text email promotions
  • Set up new desktop systems and configured laptops and configured internal network
  • Provided onsite training for staff
  • Installed Telcom, Video Conferencing and Security systems
MacKenzie-Childs, LLC - Network Administrator/Helpdesk Manager
City, STATE, 12/1995 - 03/2018
  • Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment
  • Designed and implemented 3Com, NEC & Ringcentral VoIP offices, managed VoIP network, including unity voice mail and unified messaging
  • Configured and managed AD, Exchange (offsite) O365, DHCP, DFS, WSUS, WDS, Antivirus and backup servers in the corporate network
  • Managed and Maintained the physical hardware and virtual environment / infrastructure using Virtual Center Server v6.5 with a mixture of ESXi 5.5 & ESXi 6.5 hosts, consisting of 3 physical hosts with 30 virtual machines
  • Built the v6.5 vCenter Server and moved/migrated hosts over from the previous v5.5 Virtual Center Server, created server type templates for the streamlining of the server deployments with 3rd party applications
  • Managed the host resources/virtual machine resource allocation (CPU, memory, hard disk, etc) and performed routine maintenance (schedule downtime for patches, updates & upgrades)
  • Migrated VMs across hosts within a HA cluster to perform maintenance tasks on ESXi hosts
  • Used VMware vMotion to eliminate application downtime from planned server maintenance by migrating running virtual machines between hosts
  • Created clones from existing VMs (both live and powered-off)
  • Mentored and trained interns and team members in Windows Server and VMware administration
  • Provided technical expertise as Lead Organizer for annual multi-million dollar company outdoor event which drew 20,000 visitors on campus in 4 days. Responsibilities included: Technical Vendor contact, CAT5 & FO cabling, PC setup for 48 registers, WIFI connectivity, IP Cameras and Wireless PA communications for management staff
MacKenzie-Childs, LLC - IT Helpdesk Manager - Administrator
City, STATE, 07/2015 - 03/2018

Successfully developed and led team resources in the direct and remote support of applications, computers and networks servicing the needs of 400 customers in 7 remote locations.

  • Implemented and maintained call tracking and reporting system using Spiceworks Helpdesk application and performed application upgrades and customization as necessary
  • Organized and executed laptop/desktop imaging and distribution to employees, repaired PC hardware and resolved software problems for Senior Executive and warehouse staff
  • Trained Staff and Executive staff in the use of Microsoft Office 365 and Windows 2000/XP Pro/7/8/10 operating systems
  • Worked with vendors on multiple projects including: Security Cameras, Access controls, Wifi, Fiber and Cat5 cabling
  • Instructed and trained the helpdesk technicians on new technologies and procedures to support a network of over 1000+ devices and growing
  • Project planned and managed for all potential new business
  • Worked closely with Systems Analyst designing solutions to help the organization operate more efficiently and effectively

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Resume Overview

School Attended

  • Cayuga Community College
  • Luzerne County Community College

Job Titles Held:

  • Technical Consultant/Co-Owner
  • Network Administrator/Helpdesk Manager
  • IT Helpdesk Manager - Administrator

Degrees

  • Associate of Science
  • Certificate
  • Certificate
  • Certificate
  • Certification (Online)

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