A very analytical person with 8 years in technical and customer support roles both in house and in the field seeking local technical support position. Effectively identifies problems using advanced troubleshooting skills. Experience working with ISO 13485, FDA CFR 21 and CAP/CLIA standards, which requires attention to detail as well as comprehension of complex documents. Installation of pathology instrumentation and reagents in a clinical lab setting and validation of medical devices. Configure instrument software to client specifications and preferences. Setup peripheral devices (printers, etc) and assure functionality. Work with IT to integrate medical device with existing lab systems. Performs superior work under pressure.
*American Society of Clinical Laboratory Sciences Professional Education Program: Theory and practice of In Situ Hybridization
*American Society of Clinical Laboratory Sciences Professional Education Program: Theory and Practice of Immunohistochemistry *SBCC: Animal biology, chemistry, public speaking
*SBCC: Animal biology, chemistry, public speaking
Computer Programming: Visual Basic, some SQL
Software: Oracle, CRM (Salesforce, SAP, Microsoft), Microsoft Office, Mini-Tabs
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