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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Highly analytical and technical health care professional, combining more than 10 years of experience working in the health care and health care technology field. Emphasis in leadership; skilled at communicating, organizing and solving problems. Offering vast experience in medical operations, excellent interpersonal communication skills and the organizational proficiency to run operations smoothly. Resourceful with a capacity to prioritize and multitask, working well under pressure. Fast learning with a passion for growth and development.

Skills
  • Strong presentation skills
  • Planning and development
  • Analytical thinker
  • Supervisory training
  • Adaptability
  • Independent judgment and decision making
  • Promotes positive behavior
  • Knowledge of HIPAA statutes and regulations
  • Excellent Communication Skills; both verbal and written
  • Proficient in Microsoft Word, Excel, PowerPoint
  • Excellent case management skills
Awards
  • Army Achievement Medal National Defense Service Medal Global War On Terrorism Service Medal Iraq Campaign Medal with Campaign Star
  • Army Service Ribbon Overseas Service Ribbon Armed Forces Reserve Medal with M device
Work History
11/2019 to Current
Technical Consultant Iterable San Francisco, CA,

Collaborated with clients and interdepartmental peers to resolve client issues, create the best solutions, and strive to over deliver a positive client experience.

  • Troubleshooting issues within multiple platforms; PerfectServe, TelmedIQ, CareWire, and Reach during business hours and after hours, as Consultant On Call
  • Created complex routing solutions for large practices and hospitals
  • Assisting Support Center Specialists with questions, issues, and escalations
  • Received escalated Technical calls as part of supervisory team.
  • Displayed critical thinking skills, decisive judgment and ability to work with minimal supervision.
  • Continuously learning and honing skills in multiple platforms
09/2018 to 11/2019
Support Center Specialist George Mason University Fairfax, VA,

Supported clients in various situations, continuously strived to exceed client expectations.

  • Assisted with trouble shooting of client applications on both Mobile and Web platforms in order to determine causes, create solutions, and implement solutions
  • Created solutions utilizing PerfectServe's Dynamic Intelligent Routing®
  • Continuously developing skill set in order to best support all platforms
  • Meet and exceed goals of tickets/ hour and positive client responses.
09/2016 to 08/2018
Health Unit Coordinator - Medical Critical Care University Of Tennessee Medical Center City, STATE,

Multitasked the vast responsibilities of a busy Intensive Care Unit.

  • Worked as a team within a group of physicians and nurses, ensuring that orders are properly entered and followed through using Electronic Medical Record.
  • In charge of coordinating scheduling of consults with various medical services, diagnostic testing, and operations based on urgency using PerfectServe systems and pager systems. As well as following up until completion.
02/2006 to 07/2016
NCOIC Supervisor Troop Medical Center Clinical Operations, NCOIC 68W Training Operations, Treatment Platoon Squad Leader, 68W Health Care Specialist United States Army National Guard City, STATE,

A fast paced and detailed position that included different responsibilities depending on the location of the task as hand.

  • Operation Iraqi Freedom/ Operation Jump Start Veteran
  • Skillfully developed goals, objectives, standards of performance, policies and procedures.
  • Trained and coached on average of 60-75 Medics yearly
  • Developed a system of communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Certified that equipment and supplies were properly maintained for quality patient care and safety.
  • Identified process improvements in day-to-day functioning of the Troop Medical Center and Treatment Platoon
  • Confirmed accurate completion of forms/reports for admission, transfer and/or discharge of each patient.
Education
Expected in 06/2016
High School Diploma:
D. C. Everest Senior High School - Weston, WI,
GPA: GPA: 4.0
  • Top 5% of class
  • Student government representative
  • Graduated Honors - National Honors Society
  • Lettered in Music all 4 years
Expected in 02/2007
Diploma: Health Care Specialist - 68W
Academy of Health Sciences - Health Care Specialist - San Antonio, TX,
GPA:
  • Coursework in Emergency Medical Treatment, Primary Care, Health Protection, and Evacuation
  • Coursework in Health Care Administration
Expected in
: Biology Chemistry
Pellissippi State Technical Community College - Knoxville, TN,
GPA: GPA: 3.8 Dean\'s List student at Pellissippi State.

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Resume Overview

School Attended

  • D. C. Everest Senior High School
  • Academy of Health Sciences - Health Care Specialist
  • Pellissippi State Technical Community College

Job Titles Held:

  • Technical Consultant
  • Support Center Specialist
  • Health Unit Coordinator - Medical Critical Care
  • NCOIC Supervisor Troop Medical Center Clinical Operations, NCOIC 68W Training Operations, Treatment Platoon Squad Leader, 68W Health Care Specialist

Degrees

  • High School Diploma
  • Diploma

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