a) Installs and configures computers and peripherals on data networks.
b) Guides and trains Technical Support Analysts in resolving problems and responding to queries.
c) Assists in capacity planning of computers.
d) Designs and implements software images for Desktop & Laptop computers
e) Provides guidance and training to Information Technology Services staff in resolving problems and queries.
a) Provides senior level Information Technology Desktop services support, including:
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