TEAM LEADER, OCEAN EXPORT DOCUMENTATION SPECIALIST Resume Example Page International Inc

TEAM LEADER, OCEAN EXPORT DOCUMENTATION SPECIALIST

Experience

TEAM LEADER, OCEAN EXPORT DOCUMENTATION SPECIALIST, 10/2016 to 11/2018
Page International Inc – Savannah, GA

Manages and provides overall guidance and leadership to team of employees to support and communicate company's goals and deadlines.
Trains new and current employees on customer accounts, customer specific needs and specifications, new processes and system updates.
Coach and encourage resourcefulness to develop new ideas, strategies, and constant improvement to promote team member adherence to company regulations and performance goals.
Oversees team member's work for quality and guideline compliance.
Provides help to management, and keeps management updated on team performance.
Effectively communicates concerns and policies among management and team members.
Continue to drive operational efficiencies within the services provided to our clients to streamline processes.
Maintain up-to-date export files using structured and cataloged system in accordance with changing country requirements, rules, and regulations.
Reviews reports and asses workload daily to meet seasonal fluctuation needs and assigns or offers assistance as needed.
Achievements.
Implemented new working processes that delivered continued improvements.
Developed reputation of an efficient customer service provider with high levels of accuracy, limits errors and omissions.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Effectively undertook managers accounts while maintaining customer satisfaction under overwhelming circumstances.
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.

OCEAN EXPORT DOCUMENTATION SPECIALIST, 01/2012 to 10/2016
Page International Inc – Savannah, GA

Prepare all necessary export shipping documentation on an in-house information system related to international bookings and process which include AES, CAED, B13, Shipping Instructions, Bill of Lading, Letter of Credit, and Certificate of Origin, etc.
Issue and provide applicable export documentation needed by each country of destination to clearing agents.
Ensure that export laws and regulations for export consignments under diverse payment terms are adhered to.
Submit timely document directives to necessitate timely processing of exports.
Develop and maintain excellent customer service.
Communicate, advise, and guide customers through international transportation regarding the best option for legal documentation.
Conduct all functions related with account receivable/payable.

Work History

TEAM LEADER, OCEAN EXPORT DOCUMENTATION SPECIALIST, 10/2016 to 11/2018
Page International Inc – Savannah, GA

Manages and provides overall guidance and leadership to a team of employees in an effort to support and communicate the company's goals and deadlines.
Trains new and current employees on customer accounts, customer specific needs and specifications, new processes and system updates.
Coach and encourages resourcefulness to develop new ideas, strategies, and constant improvement to promote team member adherence to company regulations and performance goals.
Oversees team member's work for quality and guideline compliance.
Provides help to management, and keeps management updated on team performance.
Effectively communicates concerns and policies among management and team members.
Continue to drive operational efficiencies within the services provided to our clients to streamline processes.
Maintain up-to-date export files in a structured and cataloged system with the changing country requirements, rules, and regulations.
Reviews reports and asses workload daily to meet seasonal fluctuation needs and assigns or offers assistance as needed.
Achievements.
Implemented a new working processes that delivered continued improvements.
Developed a reputation as an efficient customer service provider with high levels of accuracy, limits errors and omissions.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Effectively undertook managers accounts while maintaining customer satisfaction under overwhelming circumstances.

OCEAN EXPORT DOCUMENTATION SPECIALIST, 01/2012 to 10/2016
Page International Inc – Savannah, GA

Prepare all necessary export shipping documentation on an in-house information system related to international bookings and process which include AES, CAED, B13, Shipping Instructions, Bill of Lading, Letter of Credit, and Certificate of Origin, etc.
Issue and provide applicable export documentation needed by each country of destination to clearing agents.
Ensure that export laws and regulations for export consignments under diverse payment terms are adhered to.
Submit timely document directives to necessitate timely processing of exports.
Develop and maintain excellent customer service.
Communicate, advise, and guide customers through international transportation regarding the best option for legal documentation.
Conduct all functions related with account receivable/payable.

Education

Bachelor of Business Administration: Marketing, 2011
Georgia Southern University - Statesboro, Georgia

Associate of Arts: Journalism, 2009
Gainesville State College - Watkinsville, GA

Summary

Exemplary hardworking, highly motivated and dedicated Logistics Specialist with over 6 years of experience in Ocean Export Documentation. Adept at the willingness to respond to the unexpected, as well as the ability to manage the daily deadlines in the high-paced international shipping environment while working under pressure. As a meticulous Team Leader, I am proficient at juggling multiple tasks, able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.

Strong teamwork abilities

Outstanding oral and written communication skills

Process implementation

Adapts quickly in fast-paced environments

Highlights

Adobe InDesign, Adobe Acrobat
NeatWorks
Intuit QuickBooks
Windows XP, Windows Vista
Mac
Excel, Access, PowerPoint
Google Docs
Oracle
OEI systems
Administrative
Adobe Acrobat
Streamline
Coach
Conflict resolution
Credit
Clients
Customer satisfaction
Excellent customer service

Customer service
Data management
Documentation
Adobe InDesign
Leadership
Legal
Mac
Access
Excel
PowerPoint
Windows
Windows XP
Oracle
Policies
Processes
Quality
Quality management
QuickBooks
Shipping
Structured
Transportation
Vista

Skills

Adobe InDesign, Adobe Acrobat

NeatWorks

Intuit QuickBooks

Windows XP, Windows Vista

Mac

Excel, Access, PowerPoint

Google Docs

Oracle

OEI systems,

Administrative, Adobe Acrobat, streamline, Coach, Conflict resolution, Credit, clients, customer satisfaction, excellent customer service, customer service, Data management, documentation, Adobe InDesign, leadership, legal, Mac, Access, Excel, PowerPoint, Windows, Windows XP, Oracle, policies, processes, quality, quality management, QuickBooks, Shipping, structured, transportation, Vista

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TEAM LEADER, OCEAN EXPORT DOCUMENTATION SPECIALIST Resume Example

Resume Score: 85%