TEAM LEADER, OCEAN EXPORT DOCUMENTATION SPECIALIST Resume Example
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TEAM LEADER, OCEAN EXPORT DOCUMENTATION SPECIALIST
Experience
TEAM LEADER, OCEAN EXPORT DOCUMENTATION SPECIALIST, 10/2016 to 11/2018
Page International Inc – City , STATE
Page International Inc – City , STATE
- Manages and provides overall guidance and leadership to team of employees to support and communicate company's goals and deadlines.
- Trains new and current employees on customer accounts, customer specific needs and specifications, new processes and system updates.
- Coach and encourage resourcefulness to develop new ideas, strategies, and constant improvement to promote team member adherence to company regulations and performance goals.
- Oversees team member's work for quality and guideline compliance.
- Provides help to management, and keeps management updated on team performance.
- Effectively communicates concerns and policies among management and team members.
- Continue to drive operational efficiencies within the services provided to our clients to streamline processes.
- Maintain up-to-date export files using structured and cataloged system in accordance with changing country requirements, rules, and regulations.
- Reviews reports and asses workload daily to meet seasonal fluctuation needs and assigns or offers assistance as needed.
- Achievements.
- Implemented new working processes that delivered continued improvements.
- Developed reputation of an efficient customer service provider with high levels of accuracy, limits errors and omissions.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Effectively undertook managers accounts while maintaining customer satisfaction under overwhelming circumstances.
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
OCEAN EXPORT DOCUMENTATION SPECIALIST, 01/2012 to 10/2016
Page International Inc – City , STATE
Page International Inc – City , STATE
- Prepare all necessary export shipping documentation on an in-house information system related to international bookings and process which include AES, CAED, B13, Shipping Instructions, Bill of Lading, Letter of Credit, and Certificate of Origin, etc.
- Issue and provide applicable export documentation needed by each country of destination to clearing agents.
- Ensure that export laws and regulations for export consignments under diverse payment terms are adhered to.
- Submit timely document directives to necessitate timely processing of exports.
- Develop and maintain excellent customer service.
- Communicate, advise, and guide customers through international transportation regarding the best option for legal documentation.
- Conduct all functions related with account receivable/payable.
Work History
TEAM LEADER, OCEAN EXPORT DOCUMENTATION SPECIALIST, 10/2016 to 11/2018
Company Name – City, State
Company Name – City, State
- Manages and provides overall guidance and leadership to a team of employees in an effort to support and communicate the company's goals and deadlines.
- Trains new and current employees on customer accounts, customer specific needs and specifications, new processes and system updates.
- Coach and encourages resourcefulness to develop new ideas, strategies, and constant improvement to promote team member adherence to company regulations and performance goals.
- Oversees team member's work for quality and guideline compliance.
- Provides help to management, and keeps management updated on team performance.
- Effectively communicates concerns and policies among management and team members.
- Continue to drive operational efficiencies within the services provided to our clients to streamline processes.
- Maintain up-to-date export files in a structured and cataloged system with the changing country requirements, rules, and regulations.
- Reviews reports and asses workload daily to meet seasonal fluctuation needs and assigns or offers assistance as needed.
- Achievements.
- Implemented a new working processes that delivered continued improvements.
- Developed a reputation as an efficient customer service provider with high levels of accuracy, limits errors and omissions.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Effectively undertook managers accounts while maintaining customer satisfaction under overwhelming circumstances.
OCEAN EXPORT DOCUMENTATION SPECIALIST, 01/2012 to 10/2016
Company Name – City, State
Company Name – City, State
- Prepare all necessary export shipping documentation on an in-house information system related to international bookings and process which include AES, CAED, B13, Shipping Instructions, Bill of Lading, Letter of Credit, and Certificate of Origin, etc.
- Issue and provide applicable export documentation needed by each country of destination to clearing agents.
- Ensure that export laws and regulations for export consignments under diverse payment terms are adhered to.
- Submit timely document directives to necessitate timely processing of exports.
- Develop and maintain excellent customer service.
- Communicate, advise, and guide customers through international transportation regarding the best option for legal documentation.
- Conduct all functions related with account receivable/payable.
Education
Bachelor of Business Administration: Marketing, 2011
Georgia Southern University - City, State
Georgia Southern University - City, State
Associate of Arts: Journalism, 2009
Gainesville State College - City, State
Gainesville State College - City, State
Summary
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Skills
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School Attended
- Georgia Southern University
- Gainesville State College
Job Titles Held:
- TEAM LEADER, OCEAN EXPORT DOCUMENTATION SPECIALIST
- OCEAN EXPORT DOCUMENTATION SPECIALIST
Degrees
- Bachelor of Business Administration : Marketing , 2011
Associate of Arts : Journalism , 2009
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