Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Accomplished result driven property management professional skilled at providing superior customer service, seeking a position as property manager.
Skills
Strong organizational skills Strong leadership Relationship Building & Retention Sales And Marketing Tenant Relation Management & Complex Problem Solver Hiring, Training And Coaching | Customer Service/ Client Satisfaction Microsoft Office Proficient Onesite, Rent Manager Proficient |
Work History
02/2015 to 10/2015 Tax Credit Property Manager Toll Brothers | Saint George, UT,
- Communicated effectively with owners, residents and on-site associates.
- Followed up on delinquent residents and coordinated collection procedures.
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated with Supervisor regarding building and tenant issues.
- Handled disciplinary actions, performance appraisals and terminations.
- Managed a community of 160 apartment homes.
- Maintain files within compliance, reviewing all tenant recertifications.
- Carefully screened applicants for tenancy according to the low income tax credit program.
- Completed final move-out walk-throughs for residents.
- Verified that all customer complaints were handled promptly and appropriately.
- Provide exceptional customer service
- Conduct property inspections and prepare report for area supervisor.
- Implement company policies and procedures.
- Supervised maintenance staff and work flow completion.
- Review daily courtesy officer reports and submit daily to supervisor.
- Worked closely with assistant manager to maintain a high level of occupancy.
- Completed end of month close out on Onesite and submitted reports requested by supervisor in a timely manner.
03/2012 to 01/2015 Property Manager Victoria Lake Apartments | City, STATE,
- Followed up on delinquent tenants and coordinated collection procedures.
- Communicated regularly with owners on vacancy rates, resident issues and physical condition of property.
- Oversee eviction proceedings.
- Coordinate marketing efforts while sustaining positive resident relations with current residents to prevent vacancy loss.
- Supervised maintenance staff on completion of work orders and turn over on vacant units withim a timely manner.
- Managed a community of 60 apartment homes.
- Manage multiple duties as property manager and leasing agent
- Basic administrative duties, preparing of files and all general office duties.
08/2008 to 11/2010 Leasing agent/ Assistant Manager Emerald Pointe Apartments | City, STATE,
- Conducted tours of the community and specific apartments with prospective residents.
- Completed and processed all new and lease renewal paperwork, collected initial deposit and application fees.
- Completed guest cards and entered daily traffic into Onesite.
- Inspected apartments to verify the unit was move in ready.
- Monitored local market trends
- Qualified prospects according to company guidelines.
- Worked with maintenance staff to verify work orders were completed.
- Filed eviction
- Developed new business by pursuing potential clients and persistently following up.
- Handled all aspects of rent collection and posting rent into Onesite system.
- Verified that all customer complaints were handled promptly and appropriately.
- Followed up on delinquent tenants and coordinated collection procedures.
- Assisted with any and all duties assigned by property manager.
Education
Expected in 2006 High School Diploma | Mcallen Senior High School , Mcallen, TX
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Resume Overview
School Attended
- Mcallen Senior High School
Job Titles Held:
- Tax Credit Property Manager
- Property Manager
- Leasing agent/ Assistant Manager
Degrees
- High School Diploma
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