American Apartment ManagementJuly 2015 to CurrentTax Credit Property Manager
Scottsburg, INReviewed completed applications and assessed household information against file history and program regulations.
Updated tenant and unit information to keep current in housing database.
Completed documents for outside agencies such as landlord references.
Maintained tenant relations with regular tenant visits and phone calls.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Conducted apartment tours for potential tenants and answered any questions.
Conducted apartment tours for potential tenants and answered any questions.
Collected and kept careful records of rental payments.
Oversaw budgeting process for 1 assigned properties.
Monitored and documented all income, including delinquencies.
Handled customer complaints personally to verify they were properly handled.
Managed all day-to-day activities involving tenants, subcontractors and property management.
Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Monitored common areas for cleanliness and safety.
Established and implemented leasing goals while managing an effective lease expiration program.
Prestwick Square ApartmentsDecember 2012 to March 2015Tax Credit Property Manager/Assistant Property Manager
New Albany, INConducted apartment tours for potential tenants and answered any questions.
Collected and kept careful records of rental payments.
Maintained excellent customer relationships by adhering to the “10 Pledges of Customer Service.”
Monitored and documented all income, including delinquencies.
Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Monitored common areas for cleanliness and safety.
Compiled and conveyed all operational and financial data to the regional manager.
Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation.
Established and implemented leasing goals while managing an effective lease expiration program.
Fully abstracted all leases and entered all pertinent information into the Yardi
Notified property manager when change in existing tenants circumstances might affect continued eligibility.
Conducted annual re-examination appointments and housekeeping inspections. management system.
Reviewed all leases to guarantee that tenants received the proper level of service.
Regularly updated asset management staff regarding leasing and property status.
Prepared and submitted monthly tenant visit logs in a timely manner.
Recommended clarifications and changes in program policies to the director of property management.
Updated tenant and unit information to keep current in housing database.
Reviewed completed applications and assessed household information against file history and program regulations.
Circle K CorportationNovember 2009 to October 2012General Store Manager
Sellersburg, INDelivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Armstrong Farms ApartmentsApril 2008 to July 2009Leasing Agent And Administrative Assistant
Jeffersonville, INManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Maintained the front desk and reception area in a neat and organizedfashion.
Served as central point of contact for all outside vendors needing to gain access to the building.
Planned meetings and prepared conference rooms.
Maintained an up-to-date department organizational chart.
Dispersed incoming mail to correct recipients throughout the office.
Supplied key cards and building access to employees and visitors.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Facilitated working relationships with co-tenants and building management.
Posted open positions on company and social media websites.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Managed the day-to-day calendar for the company's senior director.
Received and distributed faxes and mail in a timely manner.
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, including email and mail.
Managed daily office operations and maintenance of equipment.
